Customer reviews from swann.com
Swann - Professional 16-Channel 10-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security System - White
Average customer rating
4
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
73
4 Stars
37
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - Professional 16-Channel 10-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security System - White
Customer Rating
2
mobil app is crap
on December 7, 2021
Posted by: james67
from sydney
Frequency of use:Daily
can't get anything on the camera's using the mobil app , only get push notifications through mobil data , got in contact with tech dept and got told too much data going through and got told this can not be adjusted with the software on these camera's . So the system is good for nothing
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , December 8, 2021
Hello James67,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Master Series 8 Camera 8 Channel NVR Security System. Since the camera is remotely accessed over a wireless network it is important that the system be connected to a high-speed network. Please provide our support team with your internet upload and download speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Master Series 8 Camera 8 Channel NVR Security System. Since the camera is remotely accessed over a wireless network it is important that the system be connected to a high-speed network. Please provide our support team with your internet upload and download speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Not current technology
on January 24, 2022
Posted by: Neveragainswann
Frequency of use:Daily
Only compatible with Internet Explorer which is EOL. User interface is cumbersome. Some features hard to setup. Customer support not very helpful.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 25, 2022
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Channel 4K Ultra HD NVR-8580 with 2TB HDD. This recorder can be remotely accessed using our Swann Security application for IOS/Android and PCs. Please know that we do offer 24-hour technical support over the phone and via live chat. If you have any issues with setting up our support team can help further assist you. Request to speak with a supervisor if you do not find our agent to be helpful. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Channel 4K Ultra HD NVR-8580 with 2TB HDD. This recorder can be remotely accessed using our Swann Security application for IOS/Android and PCs. Please know that we do offer 24-hour technical support over the phone and via live chat. If you have any issues with setting up our support team can help further assist you. Request to speak with a supervisor if you do not find our agent to be helpful. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Wharf
from Queensland
Frequency of use:Daily
Verified Purchase:Yes
I had purchased NVR 8580. Easy to install, but manual didn't go NVR box couldn't change most of the settings eg (motion detection setup, privacy mask, sensitivity). If the holes in roof weren't all ready done. I would return this product.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
2
The 1080p has better people and vehicle playback.
on August 2, 2022
Posted by: *UnsatisfiedCustomer*
When reviewing search mode people and vehicle are so pixelated you cannot make out any details. The audio is very choppy and you can only review three cameras at a time in search mode. I have seven cameras so I have to watch three then the next three and then the last one so I'm taking a lot of time to review in search mode. I do have it in continuous recording because it does not detect all movement. This is model NVR8-8580RN. Installation is easy and if there's nothing moving you can see it fairly clear. You cannot pick up fine details such as car tags as stated. My monitor is a 4K monitor so it's compatible with the 4K NVR.
Response from swann.comBy Customer Service , August 29, 2022
Hello BGT65,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel Security System. Based on the information provided, you may need to adjust the frame rate on your recorder to help get a better image. The application also has 3 different settings for streaming quality; low, medium and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already, please reach out to a member of our support team when you are in front of the device.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel Security System. Based on the information provided, you may need to adjust the frame rate on your recorder to help get a better image. The application also has 3 different settings for streaming quality; low, medium and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already, please reach out to a member of our support team when you are in front of the device.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
on August 6, 2022
Posted by: Shelton
I have linked up one phone app to the security system, is it possible to add another phone app to the security system?
Response from swann.comBy Customer Service , August 29, 2022
Hello Shelton,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. There is no specific limit but we recommend no more than 3 connections at once; the available bandwidth of the internet connection that the camera is using may also limit the connections that can be sustained. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. There is no specific limit but we recommend no more than 3 connections at once; the available bandwidth of the internet connection that the camera is using may also limit the connections that can be sustained. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Wireless mouse
on October 8, 2022
Posted by: Bradles73au
Great little unit. Can someone tell me if it has wireless compatibility for mouse and if so, what brand best suited
Response from swann.comBy Josh V., Customer Service , October 12, 2022
Hello Bradles73au,
Thank you for reaching out to us and sharing your feedback about your most recent experience with our 8 Channel 4K Ultra HD NVR-8580 with 2TB HDD (Cameras Sold Separately, Plain Box Packaging). No, this recorder does not support wireless accessories due to firmware limitations. This may change in the firmware updates to come in the near future. This recorder will only support wired accessories. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback about your most recent experience with our 8 Channel 4K Ultra HD NVR-8580 with 2TB HDD (Cameras Sold Separately, Plain Box Packaging). No, this recorder does not support wireless accessories due to firmware limitations. This may change in the firmware updates to come in the near future. This recorder will only support wired accessories. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Great! NVR8-8580
on June 26, 2023
Posted by: Happy camper!
I've had this system for a couple of years and couldn't be happier. This easy to install but it did take some time to setup the camera's and configure the software. I haven't had any issues with the dvr, one camera stopped recording but after messing with the settings started working, we'll see. I did setup the cameras for lights motion, so the lights go on if motion is sensed. Works great! Other then that it's worked out great for me as it serves its purpose.
Response from swann.comBy LV, Customer Support , June 27, 2023
Thank you for sharing your positive feedback. We are glad you are enjoying your Swann purchase. Please know you can reach out support team for assistance to have them help you optimize your settings and more. For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
False notification a big concern
on July 27, 2023
Posted by: Motion false alarm
Love the nvr 8580 security cameras but my concerns are and continues to be the false notification being sent to our phones. I have set the front cameras to 1 min. Adjusted the red digital squares to the areas I want to monitor. But I continue to get false notifications. Yes it Can be a busy street of cars passing by but if I mapped the area with the red squares to monitor. What else needs adjusted. The back yard works great and only picks up if someone is present should have come with a DVD to help explain the more advanced settings.
Response from swann.comBy LV, Customer Support , July 28, 2023
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry you are experiencing issues with your cameras sending false alarms. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. We are glad you are happy with some of the other features our system has to offer. We are confident one of our specialized techs can help you get your system running the way it should. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Thank you for reaching out to us and sharing your feedback. We are sorry you are experiencing issues with your cameras sending false alarms. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. We are glad you are happy with some of the other features our system has to offer. We are confident one of our specialized techs can help you get your system running the way it should. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com