Customer reviews from swann.com
Swann - Professional 16-Channel 10-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security System - White
Average customer rating
4
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
73
4 Stars
37
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - Professional 16-Channel 10-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security System - White
Customer Rating
1
Worst website ever!!
on August 12, 2020
Posted by: Wayne2020
from London
Frequency of use:Daily
The hardware as in the DVR and cameras is very good. Stable and well built.
But the software and website are diabolical!
The on screen menu is basic as they come. You have to constantly log in and let me tell you that really gets old fast. Also I come here to find out the power consumption of the DVR and the supplied cameras and I can not fine this standard information anywhere, its just a poor show really. Also the firmware updates and few far apart.
Oh and the dam thing is connected to my router and it can be controlled and viewed remotely however when you use the OSD and check the internet connection it has a bug and says that the DVR is not connect to the internet.
One last thing the thermal cameras are fantastic during the day but at night you may as well turn them off. Just not enough power in the lamps and the images are very blurred and grainy.
But the software and website are diabolical!
The on screen menu is basic as they come. You have to constantly log in and let me tell you that really gets old fast. Also I come here to find out the power consumption of the DVR and the supplied cameras and I can not fine this standard information anywhere, its just a poor show really. Also the firmware updates and few far apart.
Oh and the dam thing is connected to my router and it can be controlled and viewed remotely however when you use the OSD and check the internet connection it has a bug and says that the DVR is not connect to the internet.
One last thing the thermal cameras are fantastic during the day but at night you may as well turn them off. Just not enough power in the lamps and the images are very blurred and grainy.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 14, 2020
Hello Wayne2020,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. The settings on this recorder will allow you to reduce the number of times you are asked to provide your password. For more information contact our support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
This recorder will use a 48V1500MA power supply unit. Additional specifications may need to be requested from a Senior Tech Agent. The longest recommended run on this system is 300 feet before potential video loss.
We look forward to addressing your concerns, please call us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. The settings on this recorder will allow you to reduce the number of times you are asked to provide your password. For more information contact our support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
This recorder will use a 48V1500MA power supply unit. Additional specifications may need to be requested from a Senior Tech Agent. The longest recommended run on this system is 300 feet before potential video loss.
We look forward to addressing your concerns, please call us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Awesome cameras. Too bad your domes do not have the same features
on August 13, 2020
Posted by: Woodguy 222
from Tampa FL.
Frequency of use:Daily
Bought this several months ago. Added two dome cameras. I have been calling support about one camera, they keep telling me to try something and call back. Always the same results. One camera freezes s as bout the same time every day or so on my monitor, yet it records like normal and also shows on app like normal. Who can I speak with about this. I have purchased several Swann systems from home to work security. Please help me past this one hurdle. It is not right.
Thank you in advance.
Thank you in advance.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
NVR stopped working
on April 21, 2021
Posted by: Adrian 61
from Manitoba
Frequency of use:Daily
My NVR is just over 1 year and 4 of 8 video ports have stopped working. Customer support/warranty department told me they won’t cover it. Very disappointed!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 26, 2021
Hello Adrian 61,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 6 Camera 8 Channel 4K Ultra HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 6 Camera 8 Channel 4K Ultra HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Anonymous
from Australia
Frequency of use:Daily
Verified Purchase:Yes
Unable to know if the unit works well as we purchased it to replace another model NVR only to find out our cameras are not compatible with the 88580H. Now we have an expensive paperweight. Would be good if the compatibility of cameras was listed with the NVR model not hidden in an obscure hard to find location.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 13, 2021
Hello Andrew Davis,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Channel 4K Ultra HD NVR-8580 with 2TB HDD. Based on the information provided, the cameras you currently have are not compatible. Please reach out to a member of our support team and provide the model number for your cameras. We can then provide you compatible recorder options. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Channel 4K Ultra HD NVR-8580 with 2TB HDD. Based on the information provided, the cameras you currently have are not compatible. Please reach out to a member of our support team and provide the model number for your cameras. We can then provide you compatible recorder options. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: JJSportsClub
from Victoria, Australia
Frequency of use:Daily
Verified Purchase:Yes
The system works well, and has a lot of features. I give it 5 stars. The app for your iPhone and iPad on the other hand is woeful, and I give it 1 star - hence the 3 star overall rating. The app takes forever to load on the phone, not as bad but still not great on the iPad, you can't review anytime from the hard drive, only the snippets when the camera is activated (not helpful if someone spends 10 minutes doing something the cameras aren't triggered for) are available to view through the app. Not helpful when we're almost 2 hours away, which is why we have the cameras. Snippets are also buggie, snippets start with people in shot, then jumps to 2 seconds later and they're out of shot. What's the point? I'm happy to be contacted privately to help with pointed feedback on the app. Overall, again the system itself is great. The sound quality is amazing and the footage is great, but the app sucks.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , May 21, 2021
Hello JJSportsClub,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our master-Series 4K HD 8 Camera 8 Channel NVR Security System. It has been brought to our attention that there are potential bugs within the SwannSecurity application. Please know that our development team is working hard and consistently on updates to improve your experience. Due to the nature of these updates, it is difficult for Swann to perform to confirm the launch date on each update. Please reach out to a member of our 24-hour support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our master-Series 4K HD 8 Camera 8 Channel NVR Security System. It has been brought to our attention that there are potential bugs within the SwannSecurity application. Please know that our development team is working hard and consistently on updates to improve your experience. Due to the nature of these updates, it is difficult for Swann to perform to confirm the launch date on each update. Please reach out to a member of our 24-hour support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Good Product but require to work on software
on October 11, 2021
Posted by: Anonymous
from Harrow
Frequency of use:Daily
it was working fine but after updating firmware and updating App, App if freezing for first 10 to 15 seconds and the NVR giving following notification every day. Many people has complained about it but no solution has been provided yet. So, the firmware issue still going on.
Channel Name: [CH03]: CH03 (Randon channel each time)
Event Type: Video Loss
Alert from your NVR/DVR --- The Video signal from one or more of your cameras has been lost, please check your system!
Channel Name: [CH03]: CH03 (Randon channel each time)
Event Type: Video Loss
Alert from your NVR/DVR --- The Video signal from one or more of your cameras has been lost, please check your system!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 18, 2021
Hello Jayhackman,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Channel 4K Ultra HD NVR-8580 with 2TB HDD (Plain Box Packaging). It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Channel 4K Ultra HD NVR-8580 with 2TB HDD (Plain Box Packaging). It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Cameras good???
on October 30, 2021
Posted by: TomTrout
Frequency of use:Daily
Bought this about year ago. Since then hard disk failed and being import from USA thought too difficult for warranty claim. Fitted new. HDD and now all well but the Swann app on iPhone is nothing short of a joke.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 1, 2021
Hello TomTrout,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or longer with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or longer with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Stephen 78
from Grass Valley Western Australia
Frequency of use:Daily
Verified Purchase:Yes
Easy set up, great pictures and great value for money.
Just need instruction manual to explain things easier than the 3 leaflets which are generalised.
Just need instruction manual to explain things easier than the 3 leaflets which are generalised.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 18, 2021
Hello Stephen 78,
Thank you for reaching out to us and sharing your feedback on our Master Series 4K HD 8 Camera 8 Channel NVR Security System. We are glad to know we have since improved your sense of security. In an effort to reduce the amount of paper waste created, Swann now offers all manuals online. Swann also offers video tutorials on setup. Hard copy manuals can be shipped to you upon request. Your brief and honest feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Master Series 4K HD 8 Camera 8 Channel NVR Security System. We are glad to know we have since improved your sense of security. In an effort to reduce the amount of paper waste created, Swann now offers all manuals online. Swann also offers video tutorials on setup. Hard copy manuals can be shipped to you upon request. Your brief and honest feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com