Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD
Average customer rating
4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
1
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD
Customer Rating
3
Love it but.....
on September 23, 2022
Posted by: Daveltzn
from Pueblo West, Colorado
Expertise:Expert
Love the functionality of this device. Had it for about 6 months and I took it out of my bag and there is a crack all the way across the screen. Come to find out by reading some forums that this is a known issue due to the extremely thin bezel. It is way too flexible so when you open and close it the screen flexes and will randomly Crack even with careful use. This is a known issue but they are still selling the product without some kind of screen replacement program? Not happy!!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 27, 2022
Daveltzn, thank you for your feedback on the Samsung Galaxy Book2 Pro 360. Here at Samsung we are always striving to innovate our product line and provide the best possible experience to our customers. If you haven’t already, given the information you provided, we would recommend taking a look at the warranty of the device and reach out to the Samsung Support or Customer Care+ Teams for assistance with the display. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Product Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Book2 Pro 360
on November 16, 2022
Posted by: tRRicked Out
from Miami
Expertise:Expert
Bought the Book2 Pro 360 during pre-order. I have gaming laptops that perform extremely well but also are thick and heavy. I needed someone for work and on the go. For people complaining about heat and noise, it's simple, turn your performance down and quit trying to play CoD on it. The fan is seriously not loud like some people make it and there is a "quiet" mode. My fans (plural) on my gaming laptop are loud. But overall I love the laptop. It does exactly what I need it to do. I rarely use the touchscreen or the pen but the functions are there if I want them. I can use my Tab S8 Ultra as a aux monitor with ease. However, I use my curved 50in Samsung monitor as my primary screen when at my desk ;). My Buds2 Pro connect without doing anything to them. My wife has a Samsung Book and it works just as good. Super thin. Super light. Performs perfectly. Great laptop Samsung. No complaints here.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
its not samsung, its intel (LOVE THE MACHINE)
on July 5, 2022
Posted by: Mussa
from new york
Expertise:Expert
I bought the thinkpad x1 yoga gen 7 oh boy, I got blisters using that machine. I also got dell 13 plus that also runs hot.. I had figured the problem is not with these machines, but with the intel makes whacky chips. I love this machine, everything is best about this laptop when you compare it to the other brands... I LOVE IT TO BITS. PLEASE KEEP ON MAKING NEXT GENERATIONS OF THIS DEVICE TOO... (if your audio is low, go to dolby access and turn it off or change the profile [your welcome])
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bricked after 3 months
on September 4, 2022
Posted by: Anonymous
Expertise:Intermediate
Literally use it for Netflix and crunchyroll.... bricked... been stuck on the Samsung screen for a week
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 6, 2022
Cory Lowe, thank you for your feedback regarding your Samsung Galaxy Book2 Pro 360. If you haven’t done so already we would recommend reaching out to the Samsung Support or Customer Care+ Teams to assist in troubleshooting your device to get back to full functionality. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great service
on August 2, 2022
Posted by: Mike
from Mora,NM
Expertise:Intermediate
Glad I been with the service for 4 years. Very good product
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on October 6, 2022
Posted by: MJISTEL
from Mabank
Expertise:Intermediate
[This review was collected as part of a promotion.] Processor is great and it has worked for everything I've needed it for so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome
on May 12, 2023
Posted by: William
This site was very used full it help me get a new phone with a good deal
Written by a customer while visiting Samsung US