Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Burgundy
Average customer rating
4.4
(259 Reviews)
Rating breakdown 259 reviews
5 Stars
178
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
52%of customers recommend this product.
(
28 out of
54)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Burgundy
Customer Rating
5
Excellent laptop
on March 12, 2023
Posted by: Abdul01
[This review was collected as part of a promotion.] I have been using this samsung book 360 pro laptop for my educational purpose. I am a PhD student and as a PhD i have to work almost 16 plus hours a day on this laptop. I am very satisfied with the performance and multifunctionality it provides with pen and 360 feature. I will recommend this to everyone, this is super slim light laptop with high performance.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Laptop. Super thin super fast
on December 26, 2022
Posted by: Frenchman1958
from Haddon Heights NJ
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this laptop less than 6 months ago. It's super fast and very light. Got the i7, 16 gb.version in graphite color. Touch screen is awesome. Can flip backwards for tablet mode. Has the backlit keyboard which make it great to use in dark rooms. Super fast on my internet. Love this laptop.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Useless laptop
on August 24, 2023
Posted by: oddlyodie
from NJ
Expertise:Expert
Do not buy this laptop. It constantly crashes just from watching Netflix. The GPU is useless and that makes the laptop useless. Its crazy that with these specs I can't watch netflix in one tab and surf the web on another.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Debra, Social Commerce, August 25, 2023
Hello Oddlyodie,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Book2 Pro 360. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are a vital part of keeping your PC running its best. It's important to periodically check for updates since they are released at different intervals. To make things easier, your Samsung PC allows you to quickly check and apply updates. You can even customize the update options, so they'll only happen at times that are convenient for you. When you have the available time out of your busy schedule, please take the time to review, "Update software, apps, and drivers on your Samsung PC," which I have linked below for you. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083923/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Book2 Pro 360. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are a vital part of keeping your PC running its best. It's important to periodically check for updates since they are released at different intervals. To make things easier, your Samsung PC allows you to quickly check and apply updates. You can even customize the update options, so they'll only happen at times that are convenient for you. When you have the available time out of your busy schedule, please take the time to review, "Update software, apps, and drivers on your Samsung PC," which I have linked below for you. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083923/
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on December 27, 2022
Posted by: Mary
Expertise:Intermediate
Laptop glitches often. Currently can not operate without being plugged in. Happens too often.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, December 28, 2022
Hello Mary, thank you for taking the time out of your busy holiday season to review your Samsung Galaxy Book2 Pro 360. We value your feedback as it allows us to remain committed to constant innovation and improve on the design and functionality of our product line. Samsung provides a warranty for manufacturing defects in materials and workmanship on our products, linked below. Do you recall if your device has received the recent software update? I have included the link below for your device so that you may easily access it, if needed. Please ensure that your device is running the most recent version of software. If you would like further assistance afterwards, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
3
Love it but.....
on September 23, 2022
Posted by: Daveltzn
from Pueblo West, Colorado
Expertise:Expert
Love the functionality of this device. Had it for about 6 months and I took it out of my bag and there is a crack all the way across the screen. Come to find out by reading some forums that this is a known issue due to the extremely thin bezel. It is way too flexible so when you open and close it the screen flexes and will randomly Crack even with careful use. This is a known issue but they are still selling the product without some kind of screen replacement program? Not happy!!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 27, 2022
Daveltzn, thank you for your feedback on the Samsung Galaxy Book2 Pro 360. Here at Samsung we are always striving to innovate our product line and provide the best possible experience to our customers. If you haven’t already, given the information you provided, we would recommend taking a look at the warranty of the device and reach out to the Samsung Support or Customer Care+ Teams for assistance with the display. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Product Warranty
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Customer Care+
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Samsung Support
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Samsung Community
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Facebook
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Twitter
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Product Warranty
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Customer Care+
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Stylish, slim, portable yet poor performance
on April 7, 2022
Posted by: Muhammad
from Honolulu, Hawaii
it felt premium by design and material quality. after using it for a couple of days, i am frustrated with the performance. the fan kicks out very often even during a simple zoom call. if you play a video side by side it gets heated very badly. also, the battery drains too fast in the high-performance mood. as a medium user of a laptop, i find this is not suitable for me. apart from the performance, i didn't like the audio quality and webcam video quality. also, touch doesn't work very often. it does go with a premium laptop. i will not recommend it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy Debra, Social & Commerce, November 10, 2022
Muhammad, thank you for reviewing your Samsung Galaxy Book2 Pro 360. We truly value your feedback as it allows us to improve on the design and functionality of our products as we strive to be innovative. We have some great information on our website regarding maximizing your battery life on your device which I have linked below. I have also included the link to Samsung Support to assist in troubleshooting your device. Please feel free to reach out to us with any other questions you many have on your Samsung devices. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support https://www.samsung.com/us/support/troubleshooting/TSG01201702/ Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Book2 Pro 360
on November 16, 2022
Posted by: tRRicked Out
from Miami
Expertise:Expert
Bought the Book2 Pro 360 during pre-order. I have gaming laptops that perform extremely well but also are thick and heavy. I needed someone for work and on the go. For people complaining about heat and noise, it's simple, turn your performance down and quit trying to play CoD on it. The fan is seriously not loud like some people make it and there is a "quiet" mode. My fans (plural) on my gaming laptop are loud. But overall I love the laptop. It does exactly what I need it to do. I rarely use the touchscreen or the pen but the functions are there if I want them. I can use my Tab S8 Ultra as a aux monitor with ease. However, I use my curved 50in Samsung monitor as my primary screen when at my desk ;). My Buds2 Pro connect without doing anything to them. My wife has a Samsung Book and it works just as good. Super thin. Super light. Performs perfectly. Great laptop Samsung. No complaints here.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Random crashes
on August 12, 2022
Posted by: Hari
from Cambridge, MA
this is an update to my previous review. the random blue screen crashes continue to happen. apart from chrome, i don't have any other apps installed. reinstalling drivers and resetting windows a bunch of time did not resolve it. sad to say, i'll be returning this pc. do better samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 16, 2022
Hari, we appreciate your feedback regarding your Samsung Galaxy Book2 Pro 360. If you haven’t done so already we would recommend taking a look at the full product manual and reaching out to the Samsung Support team to assist in troubleshooting your device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
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Written by a customer while visiting Samsung US