Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 13.3" AMOLED Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 512GB SSD - Graphite
Average customer rating
4.5
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
65
4 Stars
22
3 Stars
4
2 Stars
1
1 Star
5
74%of customers recommend this product.
(
20 out of
27)
Customer Reviews for Samsung - Galaxy Book2 Pro 13.3" AMOLED Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 512GB SSD - Graphite
Customer Rating
3
Lightweight but poor battery
on August 21, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use this laptop occasionally, but the battery runs low when it's in Sleep mode. Also runs hot when used on the lap.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Howdy,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the available time in your day, please take a look at the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have been experiencing with your device overheating. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
https://www.samsung.com/us/support/answer/ANS00076952/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the available time in your day, please take a look at the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have been experiencing with your device overheating. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung book
on August 21, 2023
Posted by: Samsunguser256
[This review was collected as part of a promotion.] Good for everyday use for school, sturdy construction
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
this is so userfriendly
on August 22, 2023
Posted by: mkallentn
[This review was collected as part of a promotion.] This is so convenient and easy to take along for work and school
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome Device
on September 2, 2023
Posted by: Samlove
[This review was collected as part of a promotion.] I love my chromebook. The software updates have been hijacked but the hardware is awsome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This will be a good investment
on September 7, 2023
Posted by: TySm002
[This review was collected as part of a promotion.] Samsung's computer will help me with school by having easy to get around workspace.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good overall
on September 11, 2023
Posted by: Rickdawg77
[This review was collected as part of a promotion.] Good overall but lacks a few things.
I wish the speakers were louder and in a different position.
I wish the back lit keyboard would have an always on function
I wish the speakers were louder and in a different position.
I wish the back lit keyboard would have an always on function
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My Adobe runs very smooth and it majestic content
on September 11, 2023
Posted by: Jackfrost
[This review was collected as part of a promotion.] I am a content creator on YouTube (bbn network) and Instagram (@bbn.network) so I need a fast device that works smooth and is easy to use. The device works great on 5g networks and does surprisingly well even when good internet access isn't available. When I am streaming at editing video everything is fast and reflexive, the processing power is incredibly and it work perfectly with my other Samsung devices. I can't wait to review more and next time I will have a video to match with my words. Dsung is, and since their inception, to of the line.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome BUT
on September 11, 2023
Posted by: Sohaib
[This review was collected as part of a promotion.] I have the galaxy for almost 2 years.
I have loved it. The screen in my opinion is the best part . It's responsive and the AMOLeD technology I beleive. The computer is super fast. Signing documents are easy.
I have loved it. The screen in my opinion is the best part . It's responsive and the AMOLeD technology I beleive. The computer is super fast. Signing documents are easy.
The only issue is that I recently found my scree got cracked. Now I am pretty careful and nobody else touch my laptop. However it seems like this is an ongoing issue and multiple other users have brought this up on web. Hopefully samsung fixes it in the book 3 and hopefully my laptop can be fixed.
Value
5
Written by a customer while visiting Samsung US