Customer reviews from frigidaire.ca
Frigidaire - 18 Cu. Ft. Upright Freezer
Average customer rating
4.8
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
197
4 Stars
39
3 Stars
1
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
227 out of
233)
Customer Reviews for Frigidaire - 18 Cu. Ft. Upright Freezer
Customer Rating
5
Excellent freezer
on July 27, 2026
Posted by: BurkeR87
Bought this for our new house to have a change from a chest deep freeze. This was absolutely the right choice. Standing up is far better than reaching in. Its also cold as can be. 10/10 would recommend. Quiet, efficient and just amazing.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, July 28, 2026
Hello BurkeR87!
Thank you for taking the time to share your wonderful feedback about your Frigidaire 18 Cu. Ft. Upright Freezer, model FFFU18F2VW. We're thrilled to hear that switching from a chest freezer to an upright freezer was the right choice for your new home. It's great to know you're enjoying its spacious design, excellent freezing performance, quiet operation, and energy-efficient performance. We're especially grateful that you would recommend it to others. Your kind words and perfect rating mean a great deal to us.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire. We truly appreciate your confidence in our brand and hope your freezer continues to provide reliable performance and convenience for many years to come! ~Sam
Thank you for taking the time to share your wonderful feedback about your Frigidaire 18 Cu. Ft. Upright Freezer, model FFFU18F2VW. We're thrilled to hear that switching from a chest freezer to an upright freezer was the right choice for your new home. It's great to know you're enjoying its spacious design, excellent freezing performance, quiet operation, and energy-efficient performance. We're especially grateful that you would recommend it to others. Your kind words and perfect rating mean a great deal to us.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire. We truly appreciate your confidence in our brand and hope your freezer continues to provide reliable performance and convenience for many years to come! ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Tout simplement parfait
on May 11, 2026
Posted by: NjoyFrozen
Facile de trouver la dimension qui convient le mieux à l’espace d’entreposage avec les différentes variante de formats. Rien de plus facile de s’y retrouver avec des tablettes solides, style broches recouvertes de pvc laissant très bien circuler l’air et le maintient de température efficace.
Une vraie merveille
Une vraie merveille
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 13, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you found it easy to choose the right size for your space and that you’re happy with the shelving design and overall temperature performance. We appreciate you taking the time to share your positive experience. If you ever need assistance, you can reach us through live chat at Frigidaire.ca or call 1-800-265-8352, Monday – Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
effiicient and quiet
on May 8, 2026
Posted by: Pretty Kitty
Much easier than a chest freezer. easy access and with the light and alarm, can tell when there is a power failure
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, May 12, 2026
Good day, Pretty Kitty! Thank you for sharing your feedback!
We’re glad to hear you’re finding your new freezer much easier to use than a chest freezer and that the easy access, interior light, and alarm features are giving you added convenience and peace of mind—especially for detecting a power failure. Those are important features designed to help make everyday storage simpler and more reliable.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
We’re glad to hear you’re finding your new freezer much easier to use than a chest freezer and that the easy access, interior light, and alarm features are giving you added convenience and peace of mind—especially for detecting a power failure. Those are important features designed to help make everyday storage simpler and more reliable.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love the Size
on March 28, 2026
Posted by: Cassey
We bought this freezer a month ago and are so happy that we did.
The amount of food it holds is fenominal. The shelves, including those in the door allow for great organization. I can actually see what in the freezer, the bright interior light helps with that also. I highly reccomend this freezer.
The amount of food it holds is fenominal. The shelves, including those in the door allow for great organization. I can actually see what in the freezer, the bright interior light helps with that also. I highly reccomend this freezer.
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 31, 2026
Thank you for sharing your wonderful feedback on the 18 Cu. Ft. Upright Freezer. We’re delighted to hear how happy you are with your purchase and that the storage capacity has exceeded your expectations. It’s great to know that the shelving design, including the door storage, is helping you stay organized and easily access your items. We’re also pleased that the bright interior lighting is making it easier to see everything inside.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If you have inquiries or assistance needed in the future, please don't hesitate to connect with us via phone call at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If you have inquiries or assistance needed in the future, please don't hesitate to connect with us via phone call at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Good so far
on January 22, 2026
Posted by: GlennM999
We bought this freezer to replace a chest freezer we had for years. We like that we do not have to defrost this unit. It is easy to see what is inside, although I would like to be able to move the door shelfs, but it is not a big issue.
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, January 23, 2026
Hi, GlennM999! Thank you for sharing your feedback! We’re happy to hear your new freezer has been a smooth replacement and that you’re enjoying the convenience of no manual defrosting and better visibility inside. We appreciate your note about the door shelves—insights like this help us continue improving our designs. If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always glad to help!
-Rox
-Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
4
No handles sticking out
on January 19, 2026
Posted by: Arlene H
1 Bought in December 35 (1 month ago) happy so far
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, January 21, 2026
Thank you for sharing your feedback! We’re glad to hear that you’re happy with your purchase so far. It’s always great to know when a new freezer is meeting expectations in the first few weeks of use.
If you have any questions or need assistance at any time, our team is always available to help. You can connect with us through Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your feedback and thank you for choosing Frigidaire. – Maria
If you have any questions or need assistance at any time, our team is always available to help. You can connect with us through Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
We truly appreciate your feedback and thank you for choosing Frigidaire. – Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great freezer!
on January 19, 2026
Posted by: cujorge
The adjustable shelves and door shelves makes sorting and finding food easier as compared to deep freezers. It is also a much smaller foot print. We are very happy with it.
I would recommend this to a friend!
Response from frigidaire.caBy Lauren, Online Outreach Specialist, January 20, 2026
Good day! ,
Welcome to the Frigidaire/Electrolux family! Thank you so much for the 5-star rating! We’re delighted to hear that the adjustable shelves and door storage make organizing and finding food easier, and that you’re enjoying the compact footprint. We truly appreciate your feedback and are happy to know it’s been a great fit for your needs!
If you have questions, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Digital Care | Online Outreach Specialist
Welcome to the Frigidaire/Electrolux family! Thank you so much for the 5-star rating! We’re delighted to hear that the adjustable shelves and door storage make organizing and finding food easier, and that you’re enjoying the compact footprint. We truly appreciate your feedback and are happy to know it’s been a great fit for your needs!
If you have questions, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Digital Care | Online Outreach Specialist
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love it!
on January 4, 2026
Posted by: HHHHHHH
Love that I can see exactly what is in the freezer. No bending over. Wish I had bought years ago. Everything is neat and tidy! I smile every time I open it.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, January 7, 2026
Hi there! Thank you so much for sharing this wonderful feedback with us! We’re delighted to hear how much you’re enjoying the freezer design and how easy it is to see and organize everything without bending over.
It’s great to know that it’s helping keep things neat and tidy—and even better that it brings a smile to your face every time you open it. That’s exactly the kind of experience we hope to create for our customers.
Thank you for choosing Frigidaire and for taking the time to share your enthusiasm. If you need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
It’s great to know that it’s helping keep things neat and tidy—and even better that it brings a smile to your face every time you open it. That’s exactly the kind of experience we hope to create for our customers.
Thank you for choosing Frigidaire and for taking the time to share your enthusiasm. If you need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.ca