Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft. Upright Freezer
Average customer rating
4.9
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
144
4 Stars
19
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 18 Cu. Ft. Upright Freezer
Customer Rating
4
User friendly
on January 31, 2026
Posted by: jcast92805
[This review was collected as part of a promotion.] I appreciate the features that my new freezer has compared to my old one it replaced. It is frost-free, has adjustable shelves which makes it more user-friendly and a bonus is it also has a light which is handy because it's a garage freezer.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 3, 2026
Hi there. We’re glad to hear you’re enjoying your new freezer! It’s great that the frost-free operation, adjustable shelves, and built-in light are making it more convenient and user-friendly—especially for a garage freezer.
Thank you for sharing your experience, and we hope it continues to serve you well for many years!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Thank you for sharing your experience, and we hope it continues to serve you well for many years!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer... What I've Been Wanting
on March 14, 2026
Posted by: KeithSC
[This review was collected as part of a promotion.] Great freezer. At 18 cubic feet it was way bigger than I thought it would be. In only a few minutes after installing I could feel it getting cold. I waited 24 hours before putting anything in it though.
Great freezer. Would highly recommend.
Great freezer. Would highly recommend.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 17, 2026
Thank you for sharing your experience! We’re thrilled to hear that your new freezer exceeded your expectations in both size and performance. It’s great to know it started cooling quickly and that you gave it the proper time before loading—doing so helps ensure optimal performance.
We appreciate your recommendation and are glad the freezer is meeting your needs. If you have any questions or need assistance in the future, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire! – Maria
We appreciate your recommendation and are glad the freezer is meeting your needs. If you have any questions or need assistance in the future, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire! – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice
on March 19, 2026
Posted by: Vfvalue
[This review was collected as part of a promotion.] There is a generous number of shelves in the door as well as the main area of the freezer.
Response from frigidaire.comBy Sam, Online Outreach Specialist, March 20, 2026
Hello Vfvalue!
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Upright Freezer (Model FFFU18F2VW). We’re glad to hear that you appreciate the generous number of shelves, both in the door and the main compartment, which help make organizing and accessing your frozen items easier. It’s always great to know our freezers are helping you keep things neatly stored and accessible. We truly value your feedback and are happy that your new freezer is meeting your needs.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Upright Freezer (Model FFFU18F2VW). We’re glad to hear that you appreciate the generous number of shelves, both in the door and the main compartment, which help make organizing and accessing your frozen items easier. It’s always great to know our freezers are helping you keep things neatly stored and accessible. We truly value your feedback and are happy that your new freezer is meeting your needs.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Freezer
on April 15, 2026
Posted by: CVF67
[This review was collected as part of a promotion.] Purchased this 18 Cu Ft Freezer in March. Freezer is larger capacity from the one that it is replacing, yet smaller footprint which made it much easier to fit in its space. Very easy to set up and level. Once installed and plugged in, the freezer came on and has worked flawlessly. Plenty of room for all our frozen meats and items. I would definitely recommend this freezer.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 20, 2026
Thank you for sharing your feedback! We’re glad to hear your new freezer has been a great fit for your space and storage needs.
It’s great to know you found the setup and leveling easy, and that the larger capacity with a smaller footprint has been convenient. We’re also happy to hear it’s been running reliably and providing plenty of room for your frozen items.
We appreciate your recommendation and thank you for choosing Frigidaire. If you ever need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
It’s great to know you found the setup and leveling easy, and that the larger capacity with a smaller footprint has been convenient. We’re also happy to hear it’s been running reliably and providing plenty of room for your frozen items.
We appreciate your recommendation and thank you for choosing Frigidaire. If you ever need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com