Customer reviews from tracfone.com
Tracfone - Apple iPhone XR 64GB Prepaid
Average customer rating
3.6
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
2
Customer Reviews for Tracfone - Apple iPhone XR 64GB Prepaid
Customer Rating
1
Poor Quality Aftermarket Screen
on January 28, 2023
Posted by: Anonymous
I received an iPhone XR Reconditioned with very very poor quality aftermarket screen. The colors are washed out. The text is blurry. The refresh rate seems to be super low. The corners are not even rounded! Feels like I am using a low budget Android phone. Shame on you Tracfone for selling an iPhone with such poor quality screen!
Response from tracfone.comBy TracFone Wireless, January 28, 2023
Hello. This is Franz from TracFone Wireless. We are deeply sorry for the unpleasant experience you've had with the overall service. Allow us to make things right for you. Please copy this link https://www.tracfone.com/support/contact-us and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the keyword HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com
Customer Rating
5
Great phone
on September 10, 2022
Posted by: jazmine
I bought this phone not too long ago and its very good no scratches or anything its in good condition
Written by a customer while visiting tracfone.com
Customer Rating
5
Great phone!
on March 10, 2022
Posted by: Nasir
This phone has been really good I just got it today it’s fast as well trafone is an alright service.
Written by a customer while visiting tracfone.com
Customer Rating
2
nice but dies quick
on March 31, 2022
Posted by: kavin
its a nice phone but the battery dies quick the battery max capacity was 79%
Response from tracfone.comBy TracFone Wireless, April 1, 2022
Hi. This is Frank from TracFone Wireless. We apologize for the trouble this issue has caused you. You may also want to consider these tips improve the battery life of your phone, turn off features like Bluetooth, Wi-Fi and GPS when not in use. Reduce the amount of browser, music and video streaming usage. Exit applications using the back button instead of the home button. Close all applications in Task Manager. Reduce the screen brightness and timeout to small values. Hope it works on your phone.
For further assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will be happy to assist you.
For further assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will be happy to assist you.
Written by a customer while visiting tracfone.com
Posted by: Persais
Verified Purchase:Yes
Absolutely love this phone!! Works amazing! Great price.
Written by a customer while visiting tracfone.com
Posted by: Angel Marsaglia
Verified Purchase:Yes
Issues with phone dying quickly while using FaceTime and did a hard restart and it came back on its own. Have the screen set to lock at 30secs when not in use and it’ll stay in the Home Screen for longer than 30secs.
Response from tracfone.comBy TracFone Wireless, June 7, 2023
Hi, this is Ramel from TracFone Wireless. We're sorry if you're having issues with this device. Should you need assistance, please chat with us via this link https://www.tracfone.com/support/contact-us, or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Customer Rating
5
better than expected
on June 9, 2023
Posted by: luda
it is like new and even have a few months of warranty. after two months, it will be unlocked...great deal.
Written by a customer while visiting tracfone.com
Posted by: Kaleigh
Verified Purchase:Yes
Great price the phone works great. Couldn’t ask for anything better
Written by a customer while visiting tracfone.com