Customer reviews from casper.com
Casper - Original Hybrid Mattress, California King - Gray
Average customer rating
4.6
(3,659 Reviews)
Rating breakdown 3,659 reviews
5 Stars
2,848
4 Stars
440
3 Stars
172
2 Stars
96
1 Star
103
Customer Reviews for Casper - Original Hybrid Mattress, California King - Gray
Customer Rating
1
Disappointed
on April 13, 2024
Posted by: Kimber Tran
I wanted to like this but after 2 months I’m not happy. Wake up every morning aching, sleeping in my couch feels better. I feel like I have to settle for my purchase because I don’t want to be wasteful, not knowing what happens to used mattresses besides it landing in dumpster. I’ll have to buy a topper unfortunately.
Written by a customer while visiting casper.com
Customer Rating
4
Soft
on April 13, 2024
Posted by: Abbie
[This review was collected as part of a promotion.] I really loved the bed. It did take a little getting use to it. I am used to a firmer bed.
I’ve had my bed for almost a year.
I also bought the water proof cover it worked fine until a month ago where my daughter peed the bed and it went through. For the price that I paid for it should have lasted at least the year or a little more. I don’t recommend the waterproof cover!
I’ve had my bed for almost a year.
I also bought the water proof cover it worked fine until a month ago where my daughter peed the bed and it went through. For the price that I paid for it should have lasted at least the year or a little more. I don’t recommend the waterproof cover!
Written by a customer while visiting casper.com
Customer Rating
5
Best mattress ever!!!
on May 3, 2024
Posted by: SF Sleeper
Exceeded my expectations! So comfy and perfect for me as a strict side-only sleeper. I read so many reviews, tested mattresses, etc, but so happy I went with this one. Now just need to order one for my guest room. If you are side sleeper, you won't regret it!
Written by a customer while visiting casper.com
Customer Rating
1
Disappointed
on May 20, 2024
Posted by: Jason
Age Range:35-44
This is the most uncomfortable mattress that I have ever owned. My wife and I both wake up with back pain after sleeping on it. Neither one of us has a history of back pain or have had back pain from mattresses in the past. Sleeping on the couch is more comfortable. We are going to have to either try a topper or just get a new mattress, as this happens every time we try to sleep on this one
Response from casper.comBy Casper Support, May 22, 2024
Thank you for your feedback — I'm sorry to hear that your Casper experience hasn't met your expectations so far. For some sleepers, the first nights on a new mattress can take some getting used to as our bodies adjust to being supported in new ways. We encourage spending at least 30 nights before making a final decision and hope that after the adjustment period you find yourselves sleeping more comfortably.
Ultimately, if this mattress isn't the right fit, we will work with you to ensure a simple and easy return process. But in the meantime, please reach out to our sleep specialists for troubleshooting tips — we're here to help!
Ultimately, if this mattress isn't the right fit, we will work with you to ensure a simple and easy return process. But in the meantime, please reach out to our sleep specialists for troubleshooting tips — we're here to help!
Written by a customer while visiting casper.com
Customer Rating
1
Is this a bed or a solid wood plank?
on June 11, 2024
Posted by: Mark o
These reviews are clearly from within the company, this is the hardest mattress I have ever slept on. I guess you can’t even say that because I didn’t sleep. Save your money.
Written by a customer while visiting casper.com
Customer Rating
5
So far so good
on June 27, 2024
Posted by: Anonymous
It's only been a week, but so far loving it.
Written by a customer while visiting casper.com
Customer Rating
5
Amazing mattress
on June 28, 2024
Posted by: Jewel
I didn’t realize how mediocre my last mattress was until I got this new one. It’s so comfortable I have been sleeping great since I got it (and I’m still in the 30 day acclimation period). Highly recommend!
Written by a customer while visiting casper.com
Customer Rating
4
Dreamy, but warm!
on June 28, 2024
Posted by: Johanssen
[This review was collected as part of a promotion.] Absolutely loving my new Dream Mattress! It is incredibly comfortable and feels like a cloud. The only downfall to this bed is that my partner runs warm at night, and we notice his warmth a bit more with this bed than other beds. We know that the Snow mattress may have been a better fit for us, but it wasn’t in our budget at the time.
Written by a customer while visiting casper.com