Customer reviews from casper.com
Casper - Original Hybrid Mattress, Twin - Gray
Average customer rating
4.6
(3,743 Reviews)
Rating breakdown 3,743 reviews
5 Stars
2,901
4 Stars
449
3 Stars
184
2 Stars
100
1 Star
109
Customer Reviews for Casper - Original Hybrid Mattress, Twin - Gray
Customer Rating
5
Amazing mattress
on June 28, 2024
Posted by: Jewel
I didn’t realize how mediocre my last mattress was until I got this new one. It’s so comfortable I have been sleeping great since I got it (and I’m still in the 30 day acclimation period). Highly recommend!
Written by a customer while visiting casper.com
Customer Rating
5
So far so good
on June 27, 2024
Posted by: Anonymous
It's only been a week, but so far loving it.
Written by a customer while visiting casper.com
Customer Rating
1
Is this a bed or a solid wood plank?
on June 11, 2024
Posted by: Mark o
These reviews are clearly from within the company, this is the hardest mattress I have ever slept on. I guess you can’t even say that because I didn’t sleep. Save your money.
Written by a customer while visiting casper.com
Customer Rating
1
Disappointed
on May 20, 2024
Posted by: Jason
Age Range:35-44
This is the most uncomfortable mattress that I have ever owned. My wife and I both wake up with back pain after sleeping on it. Neither one of us has a history of back pain or have had back pain from mattresses in the past. Sleeping on the couch is more comfortable. We are going to have to either try a topper or just get a new mattress, as this happens every time we try to sleep on this one
Response from casper.comBy Casper Support, May 22, 2024
Thank you for your feedback — I'm sorry to hear that your Casper experience hasn't met your expectations so far. For some sleepers, the first nights on a new mattress can take some getting used to as our bodies adjust to being supported in new ways. We encourage spending at least 30 nights before making a final decision and hope that after the adjustment period you find yourselves sleeping more comfortably.
Ultimately, if this mattress isn't the right fit, we will work with you to ensure a simple and easy return process. But in the meantime, please reach out to our sleep specialists for troubleshooting tips — we're here to help!
Ultimately, if this mattress isn't the right fit, we will work with you to ensure a simple and easy return process. But in the meantime, please reach out to our sleep specialists for troubleshooting tips — we're here to help!
Written by a customer while visiting casper.com
Customer Rating
5
Best mattress ever!!!
on May 3, 2024
Posted by: SF Sleeper
Exceeded my expectations! So comfy and perfect for me as a strict side-only sleeper. I read so many reviews, tested mattresses, etc, but so happy I went with this one. Now just need to order one for my guest room. If you are side sleeper, you won't regret it!
Written by a customer while visiting casper.com
Customer Rating
4
Soft
on April 13, 2024
Posted by: Abbie
[This review was collected as part of a promotion.] I really loved the bed. It did take a little getting use to it. I am used to a firmer bed.
I’ve had my bed for almost a year.
I also bought the water proof cover it worked fine until a month ago where my daughter peed the bed and it went through. For the price that I paid for it should have lasted at least the year or a little more. I don’t recommend the waterproof cover!
I’ve had my bed for almost a year.
I also bought the water proof cover it worked fine until a month ago where my daughter peed the bed and it went through. For the price that I paid for it should have lasted at least the year or a little more. I don’t recommend the waterproof cover!
Written by a customer while visiting casper.com
Customer Rating
1
Disappointed
on April 13, 2024
Posted by: Kimber Tran
I wanted to like this but after 2 months I’m not happy. Wake up every morning aching, sleeping in my couch feels better. I feel like I have to settle for my purchase because I don’t want to be wasteful, not knowing what happens to used mattresses besides it landing in dumpster. I’ll have to buy a topper unfortunately.
Written by a customer while visiting casper.com
Customer Rating
4
Comfortable, surprisingly cool and good support
on April 10, 2024
Posted by: Anonymous
I liked our previous bed, but was hoping for "something better" in a change since things can be improved. Got the Casper Original Hybrid after some research (there is not one in a store close to us) and a a couple of conversations with Casper staff. Opened it, let it sit for 2 days and then tried it. We were underwhelmed. Contacted Casper and they suggested letting is sit a couple more days before deciding it's not great. That did it! It's comfortable, sleeps cool, is supportive, has prefect firmness for us, and my wife woke up with fewer morning aches this time.
There is a new version of this that came out just a few weeks after we purchased this one. It includes somewhat different padding, but is similar otherwise, Casper tells me. We could still return this one, but want to keep it as it's working out very well.
We are pleased with this, even after liking our old bed.
Written by a customer while visiting casper.com