I love this mattress! It is firm and soft all at the same time. I feel refreshed when I get up in the morning. Best night's sleep I've had in a very long time!
After sleeping on a memory foam mattress for 10 years, we decided to try to the hybrid for a little more support. We found the hybrid to feel mostly like a coil spring mattress and without the benefits of the memory foam (i.e. one person gets out of bed and the other feels everything).
I loveeeeeeeee this mattress! I have not slept this soundly in many years. It did take me a couple of weeks to notice the difference so I suggest you not to give up on it until you have tried it out for at least a month! I would highly recommend this mattress!