Customer reviews from casper.com
Casper - Original Hybrid Mattress, King - Gray
Average customer rating
4.6
(3,750 Reviews)
Rating breakdown 3,750 reviews
5 Stars
2,906
4 Stars
450
3 Stars
185
2 Stars
100
1 Star
109
Customer Reviews for Casper - Original Hybrid Mattress, King - Gray
Customer Rating
1
Need help getting it upstairs
on October 31, 2022
Posted by: Jane
[This review was collected as part of a promotion.] So heavy I can’t even get the box upstairs
Written by a customer while visiting casper.com
Customer Rating
5
Wish I had purchased it sooner!
on October 31, 2022
Posted by: Reagan
[This review was collected as part of a promotion.] Coming from a traditional innerspring mattress I was nervous about going to a straight memory foam - especially as a side sleeper, but after a week on this new mattress I AM IN LOVE! The delivery process is seamless, and so fast, and packaging was easy to disassemble and recycle. Reasonable price, quality materials, and great customer service - would recommend!
Written by a customer while visiting casper.com
Customer Rating
5
Well worth the investment.
on October 31, 2022
Posted by: Han
[This review was collected as part of a promotion.] Well worth the investment. This is our second Casper mattress (after the first lasted nearly 10 years and multiple moves). Good balance of firm and soft. Arrived quickly and puffed up to full firmness quickly after unwrapping.
Written by a customer while visiting casper.com
Posted by: Anonymous
Verified Purchase:Yes
Bed and foundation were shipped and received within a week. Probably need 2 people to unwrap and place the bed on the foundation. Foundation was super easy to assemble. Slat assemblies will move when try to position mattress which is why you need 2 people. You could run a few screws at corners of slat assemblies so they don't move.
Mattress is pretty firm at first but my body adjusted quickly. My back pain improved immediately which could be that I just needed a new bed. My shoulder pain/discomfort also improved a ton when sleeping on my side which is definitely due to the Casper mattress.
Overall so far I'm very happy with my purchase. The bed seems to have softened just a touch which is good. Now the question is how long will it stay like that.
Mattress is pretty firm at first but my body adjusted quickly. My back pain improved immediately which could be that I just needed a new bed. My shoulder pain/discomfort also improved a ton when sleeping on my side which is definitely due to the Casper mattress.
Overall so far I'm very happy with my purchase. The bed seems to have softened just a touch which is good. Now the question is how long will it stay like that.
Written by a customer while visiting casper.com
Posted by: Cora Leimomi n Rob Allen
Verified Purchase:Yes
We have been sleeping on Caspers for awhile now and enjoy the sleep experience!
Written by a customer while visiting casper.com
Posted by: Nancy Kurtz
Verified Purchase:Yes
I recently purchased a queen Casper Hybrid mattress. I am moving in with my son & downsized from a King. My son has wanted me to move in with him since my husband passed away earlier this year. He did not want me living alone & worried about me all the time. My son. Has a Casper mattress & loves it. He suggested that I purchase the Casper Hybrid. The first night I slept on it I actually slept all night. I have not slept like this since my husband passed away. I love this mattress! I will tell everyone how great this mattress is.
Great product, thanks Nancy
Written by a customer while visiting casper.com
Customer Rating
2
Back hurts when I wake up in the morning
on October 28, 2022
Posted by: Mary
[This review was collected as part of a promotion.] Not as plush and soft as the one sampled in the store. Still giving it a try.
Written by a customer while visiting casper.com
Customer Rating
2
Dissappointed with regret
on October 27, 2022
Posted by: Anonymous
We bought this mattress at Rooms to go and it was great when we first got it, but over time it has gotten major damage with just normal use.
We still sleep decent on it but for the price I was not expecting it to be so damaged after just a year or so.
We have it on the box frame it came with and first notice problems around the edges. It felt like we were falling off the side and sunk more in some areas. It felt like it provided no support towards the edge of the mattress.
After removing the covers to clean it, we had found out the top and bottom of the foam in the matress has ripped along the sides making it dip in those locations and exposing the coils inside. This happen in several other spots cause sinking spots and overall stability issues. There are tines when I can feel the coils due to the rips in the top memory foam.
I do not recommend the hybrid mattress to anyone and if you have a choice get a more solid 100% memory foam mattress. Wish I had and now I am stuck with this one due to spending so much on it.
Written by a customer while visiting casper.com