We are very happy with the customer service and our new Casper mattress! We originally got the essential, and I loved it, however my spouse did not. He felt that he sank in a little too much on the heavier parts of his body, so we returned it and upgraded to the Casper. The entire process was smooth and easy, and now we are both sleeping great!!
[This review was collected as part of a promotion.] My husband and I have only had our Casper for a month thus far, but it's been a dream! It manages to fully support us while not feeling overly firm. Moreover, we love how it enables us both to rest well: one person's movement doesn't transfer to disturb the other. That makes our queen mattress feel extra roomy. Love this mattress!
It was so easy to set up, comes out of box, unfolds and is ready to sleep on. It was comfortable since day one and I've had it about 3 weeks. I definitely recommend, especially with the 100 day guarantee, you can't go wrong!