Customer reviews from Case-Mate
LuMee - Halo Battery Charger Case for iPhone 13 Pro - Gold Mirror
Average customer rating
2.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
0
4 Stars
1
3 Stars
1
2 Stars
3
1 Star
0
Customer Reviews for LuMee - Halo Battery Charger Case for iPhone 13 Pro - Gold Mirror
Customer Rating
4
Love light case but…
on June 30, 2022
Posted by: Anonymous
Love the bright light in front and circle light in back but it’s easily smudged and dents on corners when dropped. I wonder how I can order new charging cable for lumee light if someone can help me with that?
Response from Case-MateBy TR Wilhoit, July 12, 2022
Hello,
Thank you for your feedback! This case is under a 1-Year warranty. Our Customer Service Team would be more than happy to assist with a replacement which should include another charging cable. Please reach out to us by chat for help with a claim!
Kind Regards,
Case-Mate Team
Thank you for your feedback! This case is under a 1-Year warranty. Our Customer Service Team would be more than happy to assist with a replacement which should include another charging cable. Please reach out to us by chat for help with a claim!
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
3
I prefer the old design
on March 30, 2022
Posted by: Catherine d.
I prefer the old design better, the one isn’t great. I get this case with every phone I have, this is the first one that didn't come with a wrist strap
Response from Case-MateBy TR Wilhoit, March 31, 2022
Hi Catherine,
We're so sorry the Halo Gold Mirror case isn't meeting your expectations set by your previous cases. We appreciate the feedback and will be happy to pass it along to our design team. If you need to complete a return, feel free to reach out to us at support@case-mate.com, and we can get you helped out.
Kind regards,
Case-Mate Customer Service
We're so sorry the Halo Gold Mirror case isn't meeting your expectations set by your previous cases. We appreciate the feedback and will be happy to pass it along to our design team. If you need to complete a return, feel free to reach out to us at support@case-mate.com, and we can get you helped out.
Kind regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate
Customer Rating
2
Feels like a cheap case
on February 15, 2022
Posted by: james d.
I always buy 2 or 3 cases per Iphone every year but I am very dissapointed with this one as it looks cheap and not the usual high quality case.The light also is not difusing good on the front part and the usb charging port juts out! The Gold colour is just horrible very dissapointing,it also leaves finget prints looking dirty.
Written by a customer while visiting Case-Mate
Customer Rating
2
I like the lights on
on January 30, 2022
Posted by: Amaya D.
I like the lights on this product so I would give it a 4 but the fact that the gold plate part of the case smudges like crazy. It looks crazy and in order to clean it consist of a lot of Pressure pressing down on the cloth in order to get the smudges out
Response from Case-MateBy TR Wilhoit, February 21, 2022
Hi Amaya,
We're sorry to hear about your experience, and we'll be sure to let our design team know about the troubles you ran into. If you need to complete a return or exchange, feel free to reach out to us at support@case-mate.com, and we can get you helped out.
Kind regards,
Case-Mate Customer Service
We're sorry to hear about your experience, and we'll be sure to let our design team know about the troubles you ran into. If you need to complete a return or exchange, feel free to reach out to us at support@case-mate.com, and we can get you helped out.
Kind regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate
Customer Rating
2
It’s okay
on November 8, 2021
Posted by: Talya K.
I really thought I was going to like this case more. I had a case similar to this a few phones back and it lit up my surroundings so much better than this one does. I tried using it with a friend and we both said, where is the light? It also doesn’t always light up when I press the button, which makes me wonder if there’s something wrong with the case or if it needs to be charged; However, there’s no way of knowing because sometimes it’ll eventually turn on after a few times of pressing the button. Anyway, for such a pricey case this is just okay. I wish I had learned all these things before I couldn’t return. Save your money. Plus, it’s heavy.
Response from Case-MateBy TR Wilhoit, November 16, 2021
Hey Talya,
We assure you this is anything but normal. If you're willing to give this one more shot, please feel free to reach out to us at support@case-mate.com. We'd be more than happy to make things right with a warranty replacement of the same case or diffrent style.
Warm regards,
Case-Mate Customer Service
We assure you this is anything but normal. If you're willing to give this one more shot, please feel free to reach out to us at support@case-mate.com. We'd be more than happy to make things right with a warranty replacement of the same case or diffrent style.
Warm regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate