Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Average customer rating
3.7
(418 Reviews)
Rating breakdown 418 reviews
5 Stars
166
4 Stars
109
3 Stars
53
2 Stars
45
1 Star
45
70%of customers recommend this product.
(
221 out of
316)
Customer Reviews for Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Customer Rating
5
Fantastic!!
on January 31, 2022
Posted by: LKJ420
from CT
Gender:Female
[This review was collected as part of a promotion.] Wow blown away at how awesome this maker is. Super easy to use, fill water and hopper, put filter in basket, choose your strength of brew and number of cups. It beeps when done and automatically turns to warm. No mess to clean except for empty basket. The thermal pot is the best I've ever had, 6hrs later and it was still hot! I'm in love with it.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Carafe does NOT pour remotely properly regardless
on December 28, 2025
Posted by: Dr Bill
Gender:Male
Verified Purchase:Yes
I loved my other 10 (12?) c burr-n-grind coffeemaker and liked the idea that there was a metal carafe which would keep coffee warmer in case there are others using it. But it has been massively shocking that the carafe never pours properly (the slot seems to be mysteriously blocked so that I have to remove its lid and then it does not guide the coffee properly through its mouth. That’s a huge disappointment every time I use my newer one.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 29, 2025
Thank you for sharing your feedback with us. We truly value hearing from our customers, as every comment helps us better understand how our products are being used and where improvements can be made. Please know that all input is carefully reviewed and shared with our product team to guide ongoing development and enhancements. Your feedback plays an important role in helping us continue to improve the quality and performance of our products.
Written by a customer while visiting cuisinart.com
Posted by: Carolyn Knight
from St. George, Utah
Gender:Female
Verified Purchase:Yes
I was excited about my new coffee machine but alas ! it’s been a struggle between us to get it to work. It’s hit and miss! I guess it’s all in how I hold my tongue when I’m trying to set it. I miss my older version!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 4, 2024
Hello-
We are so sorry to hear about your DGB-850 coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900144760. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about your DGB-850 coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900144760. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Josh Buland
Gender:Male
Verified Purchase:Yes
Perfectly acceptable brewer with a terrible carafe
Written by a customer while visiting cuisinart.com
Customer Rating
3
Works well but annoying beeping
on November 26, 2025
Posted by: Kevin12
Works well, saves time grinding coffee. Taking off 2 stars because of REALLY annoying feature - if you turn it on before emptying out the filter it will beep at you over and over, even if you turn it off, even if you unplug it and then plug it back in. This is the kind of thing that makes you want to throw a perfectly good machine straight into the trash.
Response from cuisinart.comBy Cuisinart, December 1, 2025
We’re glad to hear the grinder is saving you time, and we’re sorry for the frustration caused by the beeping feature. This alert is designed to prevent damage or mess, but it can be reset by emptying the filter and then turning the machine off and on again; if it continues, please contact Cuisinart Customer Service at 1-800-726-0190 for guidance. We appreciate your feedback and are committed to helping you get the most from your grinder.
Written by a customer while visiting cuisinart.com
Posted by: A. Franny
from CO
Gender:Female
Verified Purchase:Yes
I got this coffee maker to upgrsde our current maker. I really wanted something with a built in grinder to eliminate the need to grind my own beans. The machine itself seemed nice and well built, but I found the operation and set up a bit clunky and cumbersome. The grinder is also REALLY LOUD. Like really loud! It kind of defeated the purpose for the way we use our machine. Ended up returning and buying something else.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: noramack
from greenport, NY
Gender:Female
Verified Purchase:Yes
I've had the original burr and grind pot for years. It finally gave out and I replaced it with the new model. I am very happy with it. It is easier to use and clean than the earlier model, and I love the thermal pot. I wish it were a 12 cup rather than 10 but that is my only small complaint.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Great for beans or already ground coffee.
on January 31, 2022
Posted by: Mallen092
from Appleton wi
Gender:Female
[This review was collected as part of a promotion.] I wanted to use this coffee maker for a couple weeks before giving feedback on it as I am very particular with how well coffee grinders in particular generally perform. I am happy to say I am very impressed with the quality of this machine! I often notice coffee grinders tend to get “staticky” and difficult to clean out but this one is easy to keep clean and have had no issues. I love that it can work with already ground coffee or grind up the beans fresh. The coffee pot keeps your coffee hot for hours and has an auto shut off function so you don’t need to worry about leaving the house wondering if you forgot to turn the coffee pot off!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com