Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Average customer rating
3.7
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
152
4 Stars
108
3 Stars
47
2 Stars
43
1 Star
42
70%of customers recommend this product.
(
206 out of
295)
Customer Reviews for Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Posted by: no nickname available
from Wilmington NC
Gender:Male
Verified Purchase:Yes
Bought this Cuisinart Burr Grind DGB850 to replace a DGB600 which I loved and has lasted me close to 20 years, it made great coffee. This time around I thought I would buy a coffee pot that I could fill with whole beans once a week instead of measuring out beans daily. Well the jury is still out on this new one. It has a nice design and sleek look. The only complaint that I have and it is a major complaint is that when I set the display for eight cups of coffee and fill it with 8 cups of water it grinds so many beans the it totally fills the coffee basket! The coffee is way too strong for my taste (I previously used 8 scoops for eight cups of coffee in my previous coffee maker). I half to lie to the coffee maker and tell it that I’m only making 4 cups and not 8 (I don’t like to lie). Otherwise the coffee maker grinds way too many beans. There is very little control of how many beans it grinds. I’m a little disappointed with Cuisinart this time . I have always loved Cuisinart products.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Carolyn Knight
from St. George, Utah
Gender:Female
Verified Purchase:Yes
I was excited about my new coffee machine but alas ! it’s been a struggle between us to get it to work. It’s hit and miss! I guess it’s all in how I hold my tongue when I’m trying to set it. I miss my older version!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 4, 2024
Hello-
We are so sorry to hear about your DGB-850 coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900144760. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about your DGB-850 coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900144760. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: A. Franny
from CO
Gender:Female
Verified Purchase:Yes
I got this coffee maker to upgrsde our current maker. I really wanted something with a built in grinder to eliminate the need to grind my own beans. The machine itself seemed nice and well built, but I found the operation and set up a bit clunky and cumbersome. The grinder is also REALLY LOUD. Like really loud! It kind of defeated the purpose for the way we use our machine. Ended up returning and buying something else.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: noramack
from greenport, NY
Gender:Female
Verified Purchase:Yes
I've had the original burr and grind pot for years. It finally gave out and I replaced it with the new model. I am very happy with it. It is easier to use and clean than the earlier model, and I love the thermal pot. I wish it were a 12 cup rather than 10 but that is my only small complaint.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Fantastic!!
on January 31, 2022
Posted by: LKJ420
from CT
Gender:Female
[This review was collected as part of a promotion.] Wow blown away at how awesome this maker is. Super easy to use, fill water and hopper, put filter in basket, choose your strength of brew and number of cups. It beeps when done and automatically turns to warm. No mess to clean except for empty basket. The thermal pot is the best I've ever had, 6hrs later and it was still hot! I'm in love with it.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Great for beans or already ground coffee.
on January 31, 2022
Posted by: Mallen092
from Appleton wi
Gender:Female
[This review was collected as part of a promotion.] I wanted to use this coffee maker for a couple weeks before giving feedback on it as I am very particular with how well coffee grinders in particular generally perform. I am happy to say I am very impressed with the quality of this machine! I often notice coffee grinders tend to get “staticky” and difficult to clean out but this one is easy to keep clean and have had no issues. I love that it can work with already ground coffee or grind up the beans fresh. The coffee pot keeps your coffee hot for hours and has an auto shut off function so you don’t need to worry about leaving the house wondering if you forgot to turn the coffee pot off!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Multiple functions
on January 31, 2022
Posted by: Cluci
from Cleveland, OH
Gender:Female
[This review was collected as part of a promotion.] I love my cuisinart grind and brew coffee maker! I like that I can freshly grind coffee as I make it, but I can also use pre-ground coffee. I like being able to select how strong I want my coffee and I can also pause brewing before it’s done so that I can sneak a quick cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Hh103
from Mamaroneck, NY
Gender:Female
Verified Purchase:Yes
Grinding function is bad. Even when I have the machine set to stronger brew, the machine only grinds a small portion of the beans, resulting in a weak coffee. I have to stop the machine before it starts brewing and start the grind process again to finish the rest of the beans. I had an older version of the this machine and it worked great for almost 15 years. This is a disappointing replacement.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com