Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Average customer rating
3.7
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
152
4 Stars
108
3 Stars
47
2 Stars
43
1 Star
42
70%of customers recommend this product.
(
206 out of
295)
Customer Reviews for Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Posted by: Alli B
from Florida
Gender:Female
Verified Purchase:Yes
Disappointed in this model. The pot makes it difficult to pour out of spot. Coffee does not stay hot in pot while on.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, June 18, 2024
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
I love most of it . . . but the pot is pretty drippy and I have to really close the basket hard to make it latch or it won't brew
Written by a customer while visiting cuisinart.com
Posted by: Philcoffee
Gender:Male
Verified Purchase:Yes
Unit has not worked properly since new. Too many problems to list.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: GRBJ
from Western Michigan
Gender:Male
Verified Purchase:Yes
I would give it a 5 star rating but can’t get past the drippy pours. The old one was worse and this one is much better. Coffee is consistent great with the same strength and flavor. Easy cleanup, coffee stays hot for a long time in the carafe. Set up was easy and the auto feature works well. All in all I’m pleased with the purchase and performance of the coffee maker.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Dave AB
Verified Purchase:Yes
Overall it works well, simple to use. Some issues: 1. I wish the water fill tank was easier to access. My coffee machine is on my counter under some cabinets. I can't fill the reservoir unless I turn the machine sideways. 2. My previous machine was a Capresso. It was much easier to fill; it heated the coffee hotter and kept it warm much longer than the carafe from this machine; and it lasted 12 years. The verdict is still out on this machine concerning its longevity..
Written by a customer while visiting cuisinart.com
Customer Rating
1
Deceptive advertising. Buyer beware! Read b4 U Buy
on January 20, 2024
Posted by: Just want hot coffee
from South Dakota
Gender:Male
Verified Purchase:Yes
There is not a heating element below the coffee carafe. The coffee is room temperature in 10 minutes. The screw in lid was not operating properly and another one was sent to me at no charge and worked better for 2 days and then quit working properly. I fill the carafe with hot water before I brew and warm up the water I put into the coffee maker in the hopes of getting a hot cup of coffee. Still 10 minutes later I am microwaving my coffee to heat it up. Nowhere in the description did it say there was no heating element to keep the coffee hot. The user guide states that it will provide hot coffee for hours. When I talked to customer support they told me that without a heating element it will not provide hot coffee for hours. Please change the descriptions and features and the user manual so it is not misleading to us consumers. I’m going back to my cheap coffee maker where I have more ability to adjust the strength of my coffee and the temperature.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Confirmed Buyer
from dmv
Verified Purchase:Yes
My old grind n brews were absolutely the best. Try two news ones and returned both. Terrible coffee. The ten year old unit that just quit made better coffee than the new versions. I quit Cuisanart and bought a different brand at twice the cost. Bye Bye Cuisanart from a past loyal customer
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 21, 2023
We are sorry to hear about your experience with your Cuisinart Burr Grind & Brew 10-Cup Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. We would like to work with you to identify and resolve any potential issues. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience so that we can get more information to help solve the problem. If you email us, please use the subject line ‘Cuisinart Review’.
Written by a customer while visiting cuisinart.com
Posted by: Mbb_333
from Long Island, NY
Gender:Female
Verified Purchase:Yes
The coffee never got hot enough and broke just three months after we got it.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com