Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Average customer rating
3.7
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
141
4 Stars
102
3 Stars
44
2 Stars
40
1 Star
39
70%of customers recommend this product.
(
191 out of
274)
Customer Reviews for Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Customer Rating
1
Deceptive advertising. Buyer beware! Read b4 U Buy
on January 20, 2024
Posted by: Just want hot coffee
from South Dakota
Gender:Male
Verified Purchase:Yes
There is not a heating element below the coffee carafe. The coffee is room temperature in 10 minutes. The screw in lid was not operating properly and another one was sent to me at no charge and worked better for 2 days and then quit working properly. I fill the carafe with hot water before I brew and warm up the water I put into the coffee maker in the hopes of getting a hot cup of coffee. Still 10 minutes later I am microwaving my coffee to heat it up. Nowhere in the description did it say there was no heating element to keep the coffee hot. The user guide states that it will provide hot coffee for hours. When I talked to customer support they told me that without a heating element it will not provide hot coffee for hours. Please change the descriptions and features and the user manual so it is not misleading to us consumers. I’m going back to my cheap coffee maker where I have more ability to adjust the strength of my coffee and the temperature.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Confirmed Buyer
from dmv
Verified Purchase:Yes
My old grind n brews were absolutely the best. Try two news ones and returned both. Terrible coffee. The ten year old unit that just quit made better coffee than the new versions. I quit Cuisanart and bought a different brand at twice the cost. Bye Bye Cuisanart from a past loyal customer
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 21, 2023
We are sorry to hear about your experience with your Cuisinart Burr Grind & Brew 10-Cup Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. We would like to work with you to identify and resolve any potential issues. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience so that we can get more information to help solve the problem. If you email us, please use the subject line ‘Cuisinart Review’.
Written by a customer while visiting cuisinart.com
Posted by: Mbb_333
from Long Island, NY
Gender:Female
Verified Purchase:Yes
The coffee never got hot enough and broke just three months after we got it.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: no nickname available
from Wilmington NC
Gender:Male
Verified Purchase:Yes
Bought this Cuisinart Burr Grind DGB850 to replace a DGB600 which I loved and has lasted me close to 20 years, it made great coffee. This time around I thought I would buy a coffee pot that I could fill with whole beans once a week instead of measuring out beans daily. Well the jury is still out on this new one. It has a nice design and sleek look. The only complaint that I have and it is a major complaint is that when I set the display for eight cups of coffee and fill it with 8 cups of water it grinds so many beans the it totally fills the coffee basket! The coffee is way too strong for my taste (I previously used 8 scoops for eight cups of coffee in my previous coffee maker). I half to lie to the coffee maker and tell it that I’m only making 4 cups and not 8 (I don’t like to lie). Otherwise the coffee maker grinds way too many beans. There is very little control of how many beans it grinds. I’m a little disappointed with Cuisinart this time . I have always loved Cuisinart products.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Carolyn Knight
from St. George, Utah
Gender:Female
Verified Purchase:Yes
I was excited about my new coffee machine but alas ! it’s been a struggle between us to get it to work. It’s hit and miss! I guess it’s all in how I hold my tongue when I’m trying to set it. I miss my older version!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 4, 2024
Hello-
We are so sorry to hear about your DGB-850 coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900144760. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about your DGB-850 coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900144760. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: A. Franny
from CO
Gender:Female
Verified Purchase:Yes
I got this coffee maker to upgrsde our current maker. I really wanted something with a built in grinder to eliminate the need to grind my own beans. The machine itself seemed nice and well built, but I found the operation and set up a bit clunky and cumbersome. The grinder is also REALLY LOUD. Like really loud! It kind of defeated the purpose for the way we use our machine. Ended up returning and buying something else.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: noramack
from greenport, NY
Gender:Female
Verified Purchase:Yes
I've had the original burr and grind pot for years. It finally gave out and I replaced it with the new model. I am very happy with it. It is easier to use and clean than the earlier model, and I love the thermal pot. I wish it were a 12 cup rather than 10 but that is my only small complaint.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Fantastic!!
on January 31, 2022
Posted by: LKJ420
from CT
Gender:Female
[This review was collected as part of a promotion.] Wow blown away at how awesome this maker is. Super easy to use, fill water and hopper, put filter in basket, choose your strength of brew and number of cups. It beeps when done and automatically turns to warm. No mess to clean except for empty basket. The thermal pot is the best I've ever had, 6hrs later and it was still hot! I'm in love with it.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com