Customer Reviews for Whirlpool - 24" Built-In Single Electric Convection Wall Oven with Adjustable Self-Clean Cycle - Stainless Steel
Customer Rating
2
Disappointed
on February 24, 2024
Posted by: Brad
from Minnesota
This replaced a 24 in whirlpool wall oven and it's a great deal smaller. Used the bottom fillers that came with it and still had to buy something to fill in the gap at the top. A standard Cookie sheet pushes up against the door when closed and it will never connect to the whirlpool app. Disappointed for a 2 grand plus appliance
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marcos O, Social Care, February 27, 2024
Thank you for sharing your insights with us, Brad. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. . We’re looking forward to hearing from you. Marcos O
[This review was collected as part of a promotion.] The second day I had this oven the clock didn't show up on the display. There was and hour glass and an image showing a plug and red icon and nothing on the display worked. Nothing in the manual about it so after searching the internet for a while I finally found one article that said it could be updating. Well that is what it was doing and while updating everything is locked out. I had installed the app with my phone and to do this it connects with wi-fi. First of all instead of having weird symbols on the display it should just say updating firmware. Needless to say it was just easier to uninstall the app. I can't believe there was nothing in the manual describing this function. Also when you set the timer there is no way to pause it (for like taking out food to turn it and then placing it back in). Other than that the oven works fine.
[This review was collected as part of a promotion.] Wish I had not have bought it. Preheat does not work and will not hook up to WIFI
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 10, 2024
Thank you for sharing your insights with us, 2023. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 463290. We’re looking forward to hearing from you. Michael D
[This review was collected as part of a promotion.] Enjoy the quietness of oven. Very nice gentle heat not a blast like my old one. Wish it was a little deeper fulll size pans do not fit
[This review was collected as part of a promotion.] Wife getting used to oven. It replaced an old oven and cooks so much better. She already likes it so much better.
Terrible. Oven takes an hour to pre-heat unless you use the convection setting to warm it up. Temperature is consistently at least 50 degrees below what it's set to. Oven cools down by at least 50 degrees when you put in cold food and then it can't seem to get back to temp. Also, standard cookie sheets/baking trays do not fit. Top element overheats food so I've had to rig up a makeshift damper to just not burn my food while trying to heat it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, August 1, 2023
Thank you for sharing your insights with us, Unhappycamper. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 363920. We’re looking forward to hearing from you. Marie Q
[This review was collected as part of a promotion.] So far the oven is good, for the money I’d expect it to have more features like air fry and scan to cook. Installation was fairly easy.