Customer reviews from Case-Mate
Case-Mate - Hardshell Case for iPhone 13 Pro Max/iPhone 13 Pro Lens Protector - Clear
Average customer rating
2.9
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
30
4 Stars
6
3 Stars
6
2 Stars
11
1 Star
32
0%of customers recommend this product.
(
0 out of
3)
Customer Reviews for Case-Mate - Hardshell Case for iPhone 13 Pro Max/iPhone 13 Pro Lens Protector - Clear
Customer Rating
5
I do love the lens
on March 28, 2022
Posted by: Cindy S.
I do love the lens protector and highly recommend it.
Written by a customer while visiting Case-Mate
Customer Rating
5
I love it. Can’t even
on March 26, 2022
Posted by: Coralie G.
I love it. Can’t even tell it’s there doing it’s job of protecting my camera lenses. It’s crystal clear so it doesn’t mess with my photos.
Written by a customer while visiting Case-Mate
Customer Rating
1
Would not recommend
on March 26, 2022
Posted by: Jennifer E.
I've purchased two of these in the past 3 months and both have cracked within a month of being applied, and no, my brand new phone hasn't been dropped. I thought maybe the first time was a fluke, so I bought a 2nd one. There is a gap between the glass of the protector and the camera lens, so any slight pressure makes it flex and easily cracks. Yes, I can still take photos and video and it has protected my camera lenses even while cracked, but the cracked glass has also cut my finger. I would not recommend this lens protector.
Response from Case-MateBy TR Wilhoit, April 21, 2022
Hey Jennifer,
We appreciate your feedback about your experience, and we'll be sure to let our design team know about the troubles you ran into.The good news is, we do have a great warranty, so we'd be more than happy to try and get you helped out with a replacement lens protector. Please feel free to reach out to us at support@case-mate.com for a replacement.
Kind regards,
Case-Mate Customer Service
We appreciate your feedback about your experience, and we'll be sure to let our design team know about the troubles you ran into.The good news is, we do have a great warranty, so we'd be more than happy to try and get you helped out with a replacement lens protector. Please feel free to reach out to us at support@case-mate.com for a replacement.
Kind regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate
Customer Rating
1
Didn't even last a week,
on March 24, 2022
Posted by: Rebecca F.
Didn't even last a week, broke and it was not from dropping.
Written by a customer while visiting Case-Mate
Customer Rating
1
Protector cracked in several pieces
on March 19, 2022
Posted by: Patricia G.
Protector cracked in several pieces after just a week from application. Then I couldn’t get it removed and wound up scratching the surrounded plastic on my brand new IPhone Pro max. The adhesive was super sticky and wouldn’t come off. Very disappointed. Wish I would’ve just left the camera alone.
Written by a customer while visiting Case-Mate
Customer Rating
3
Doesn’t interfere with picture quality
on February 27, 2022
Posted by: Natalie D.
Doesn’t interfere with picture quality at all and is easy to put on. However, it is already cracked from me dropping my phone. Interestingly although it is cracked, the pictures are still turning out fine so I’m leaving it on a bit longer and then I guess ordering another one. Wish it was more durable but it does get the job done
Response from Case-MateBy TR Wilhoit, March 7, 2022
Hi Natalie,
We appreciate your feedback about your experience, and we'll be sure to let our design team know about the troubles you ran into. The good news is, we have a great warranty, please reach out to us at support@case-mate.com for a replacement lens protector.
Kind regards,
Case-Mate Customer Service
We appreciate your feedback about your experience, and we'll be sure to let our design team know about the troubles you ran into. The good news is, we have a great warranty, please reach out to us at support@case-mate.com for a replacement lens protector.
Kind regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate
Customer Rating
1
Broke in under two weeks.
on February 25, 2022
Posted by: Erika S.
My 13 pro is brand new and has a casemate case on it. I bought this and put it on straight away. Despite not dropping my phone or noticeably bumping it on ANYTHING, I looked down one day about two weeks after putting this lens cover on and noticed a piece had already cracked and fallen off of one lens. Now it has a chip on the other side. I'm obsessively careful with my phones. The phone I upgraded from was an iPhone 6s and it never had even a scratch on it. Seriously don't trust this lens cover enough to buy another one.
Written by a customer while visiting Case-Mate
Customer Rating
2
Cracked Easily
on February 20, 2022
Posted by: Carol
Brand new phone, case & lens protector. Dropped my phone about 3 feet, glass cracked. I'm in the midst of receiving a replacement from the warranty. Hopefully, my second protector will last more than 1 drop.
Response from Case-MateBy TR Wilhoit, February 24, 2022
Hi Carol,
We appreciate your feedback about your experience, and we'll be sure to let our design team know about the troubles you ran into. We are happy to hear the replacement is on the way and your device is okay!
Kind regards,
Case-Mate Customer Service
We appreciate your feedback about your experience, and we'll be sure to let our design team know about the troubles you ran into. We are happy to hear the replacement is on the way and your device is okay!
Kind regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate