Customer reviews from Case-Mate
Case-Mate - Hardshell Case for iPhone 13 Pro Max/iPhone 13 Pro Lens Protector - Clear
Average customer rating
2.9
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
30
4 Stars
6
3 Stars
6
2 Stars
11
1 Star
32
0%of customers recommend this product.
(
0 out of
3)
Customer Reviews for Case-Mate - Hardshell Case for iPhone 13 Pro Max/iPhone 13 Pro Lens Protector - Clear
Customer Rating
5
Excellent quality!
on August 1, 2022
Posted by: Yan B.
Excellent quality!
Written by a customer while visiting Case-Mate
Customer Rating
5
Great Protection
on July 25, 2022
Posted by: Sonia T.
Pictures are the same quality. Knowing the lens is protected calms my mind. The protection is thick but the same depth as the case so it works well.
Written by a customer while visiting Case-Mate
Customer Rating
1
Cracked Easily
on July 23, 2022
Posted by: Angie E.
This lens protector cracked within two weeks of application for no apparent reason. Even more troubling was it was almost impossible to remove the cracked one from my new phone. I was terrified that it was going to damage the camera underneath. I had to chip away at the pieces to remove it. Casemate does not have any phone support to help either. Hesitant to put the warranty replacement back on my phone.
Response from Case-MateBy TR Wilhoit, July 26, 2022
Hello,
Thank you for your feedback. We're so sorry to hear about your experience. We're glad to have assisted with a replacement item for you! If you have any other issues, our Customer Service team is always happy to help or provide suggestions on lens protector installation or removal.
Kind Regards,
Case-Mate Team
Thank you for your feedback. We're so sorry to hear about your experience. We're glad to have assisted with a replacement item for you! If you have any other issues, our Customer Service team is always happy to help or provide suggestions on lens protector installation or removal.
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
1
It did a good job,
on July 22, 2022
Posted by: Emily K.
It did a good job, but I dropped my phone once and it broke. It sticks up past the case and it got cracked after one drop. I really like the idea, but it lasted less than a week. The crack doesn’t seem to affect the lenses so I’m leaving it on.
Response from Case-MateBy TR Wilhoit, July 22, 2022
Hi Emily!
Thank you for your feedback! We're so sorry to hear about your experience. This item is actually under a warranty, so it may be eligible for replacement. Please reach out to our Customer Service Team by chat for more information!
Kind Regards,
Case-Mate Team
Thank you for your feedback! We're so sorry to hear about your experience. This item is actually under a warranty, so it may be eligible for replacement. Please reach out to our Customer Service Team by chat for more information!
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
1
I love the concept, Disappointed in the durability.
on July 18, 2022
Posted by: Thomas R.
Really not happy with this protector. I've now broken 2 of these lens protectors one the first drop for each one. They are extremely fragile and at their price point, it is not worth the money if I am going to need to replace them so soon. I guess I'll have to look for a more durable version.
Response from Case-MateBy TR Wilhoit, July 19, 2022
Hi Thomas,
Thank you for your feedback. We're so sorry to hear about your experience! These lens protectors are under a 1-Year warranty to cover any damage similar to yours. Please reach out to our Customer Service team or start a claim through our chat!
Kind Regards,
Case-Mate Team
Thank you for your feedback. We're so sorry to hear about your experience! These lens protectors are under a 1-Year warranty to cover any damage similar to yours. Please reach out to our Customer Service team or start a claim through our chat!
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
2
Not worth it!
on July 7, 2022
Posted by: Cheryl L.
I only have this on my phone for about a month and it has already cracked in several places.
Written by a customer while visiting Case-Mate
Customer Rating
2
The case I ordered has
on June 25, 2022
Posted by: Jessica K.
The case I ordered has been wonderful. But I’m truly upset about the fact that I have bought TWO of THESE glass camera lense protectors, and they have both broke within one week of having them on the phone. That’s such a good waste of money and not a fair product.
Written by a customer while visiting Case-Mate
Customer Rating
1
breaks easily
on June 25, 2022
Posted by: Anonymous
bought this when i got my phone and it cracked so fast i got a new one right away thinking i was just clumsy. the second one cracked a few days later and i don’t recall even dropping my phone or anything that would have caused a high impact but it’s shattered again. i guess it’s good if you are only looking to prevent scratches but if u are worried about durability i don’t recommend
Written by a customer while visiting Case-Mate