Customer Reviews for Keurig - Stainless-Steel Travel Mug - Silver
Customer Rating
2
Disappointed
on December 28, 2016
Posted by: Miakate
from Haverhill, MA
Gender:Female
Coffee stayed warm for 1 hour, not 5 as stated on label. Other than that, I like the features. The hole for drinking could be a bit larger.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, December 30, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with the Stainless Steel Travel Mug. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
3
Loved This Travel Mug Until the Lid Broke
on October 30, 2017
Posted by: AWalker843
from Charleston, SC, United States
Gender:Female
I received this mug as a gift from my mother because she knows how particular I am. She researched and looked for months to find one she thought was perfect. Have loved it and was singing its praises to her...told her it was the best mug I've ever had. Last week the mechanism that keeps the spout closed and "leak-proof" broke when I hand washed it. I've kept it impeccably clean, hand washing it after every use. Really upset because it was the best leak-proof travel mug I'd ever had.
I thought it was not going to be so large around, but taller. Even though I do like the way it locks to keep the liquid inside from spilling. Good product.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 8, 2019
I followed users' and manual instructions, and am happy to report this mug is definitely spill proof as long as you make sure your drink does not go past the indentation inside, where the mug narrows from its width. Any filling past it will definitely result in leakage and spillout from underneath the grip/sealed top. Aside from that, it definitely keeps coffee warm for 3 to 4 hours, not piping hot - and it keeps iced coffee chilly for much longer (I have not tried to keep iced coffee for over 10 hours - I mean, come on, I'm chugging my iced coffee) and I really love the grip. It helps my hands, which occasionally struggle with grip strength. I'd love to buy in more colors!