Customer reviews from kitchenaid.com
KitchenAid - 36 inch Wide 5 element Built-In Electric Cooktop with 10''/6'' Even-Heat Ultra Power Element with Simmer Setting - Black
Average customer rating
3.8
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
10
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
3
67%of customers recommend this product.
(
10 out of
15)
Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Electric Cooktop with 10''/6'' Even-Heat Ultra Power Element with Simmer Setting - Black
Customer Rating
5
Wonderful upgrade!
on September 8, 2026
Posted by: Sitka3
[This review was collected as part of a promotion.] I bought this cooktop to replace my ten year old Kitchenaid cooktop.I love the smooth surface and the choice of 1-10 heat settings. No more knobs to clean around! By far the best feature for me is that you can lock the on /off. I have two dogs and one of them thinks it is a challenge to reach anything that might be cooking or sitting on the surface.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
BAD DESIGN , DANGEROUS COOK TOP
on September 2, 2026
Posted by: Tom 1416
[This review was collected as part of a promotion.] This cook top made by Kitchen Aid is a worst design product i ever bought .The main thing is its responsiveness .
It won't respond to your heat level setting right away . When we try to lower to heat level , it has a long time delay , everything spill out . We just can NOT reduce the heat level !!! And then , it's so hard to clean up .
All the ring for zone , number ,display is hard to see .
It won't respond to your heat level setting right away . When we try to lower to heat level , it has a long time delay , everything spill out . We just can NOT reduce the heat level !!! And then , it's so hard to clean up .
All the ring for zone , number ,display is hard to see .
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 4, 2026
Thank you for sharing your experience with us. We regret to hear that your Electric Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24837021, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24837021, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cooktop
on September 1, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I’m satisfied with my KitchenAid cooktop. I just have to remember to start on level five because the Cooktop gets hot quick.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Stovetop
on September 1, 2026
Posted by: Golfer72
[This review was collected as part of a promotion.] This stovetop is a major upgrade from what we had previously. The touchpad is one the best features. It’s very responsive and works great. No more knobs to take off and clean around.
The stovetop also heats so well. Boiling water takes no time. Plus the simmer feature and zone selection are great as well!
10/10 would recommend
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great cooktop
on January 6, 2026
Posted by: Jewels S.
from Texas
[This review was collected as part of a promotion.] Easy to use, efficient, and has a sleek, stylish design! Love being able to gauge my heat with numbers. The Simmer and Keep Warm functions are also nice
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not Happy!
on October 3, 2025
Posted by: jminimi
[This review was collected as part of a promotion.] This was installed by the builder and it was not the one I was supposed to get originally. I had a scary experience with it the first time I used it. It would "boil" on Simmer and my pot of water overflowed and burned my cooktop....there was also a funny smell coming from under my cabinet. I've only had this for less than a month and already they are replacing the computer boards. It's been a huge inconvenience because I have to have the builder electricians come and remove it and set it on the counter so that the repair man can change the parts, and then have the builder electricians come back and reinstall it!!! Also an inconvenience because I have to make other plans as to how I'm going to cook dinner. Not Happy!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6426AU53o or Direct Message on Instagram at http://spr.ly/6428AU53q. When responding, please include your contact information and reference Case #816241.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Turns itself on
on October 1, 2025
Posted by: Viksel
While beautiful to look at this cooktop has several issues number 1 is turning itself on - I have awakened several days with a random burner on full blast including this morning. I do not recommend this and I don't feel safe with it in my home
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 1, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 814699
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointed; trying to adapt
on September 2, 2025
Posted by: Ms Debbs
[This review was collected as part of a promotion.] I have been using the cook top for a couple of weeks. Not exactly what I was hoping for. Doesn't measure up to the white one i replaced (warning to not store glass jars above the cook top is a valid one!) Markings are not as easy to see/read; both controls and element rings. They heat up extra fast and hot and they adjust slowly when trying to decrease heat; I've overcooked multiple dishes already.
Written by a customer while visiting kitchenaid.com