Customer reviews from kitchenaid.com
KitchenAid - 30 inch Wide 5 element Built-In Cooktop with 10''/6'' Even-Heat Ultra Power Element with Simmer Setting - Black
Average customer rating
3.9
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
13
4 Stars
6
3 Stars
2
2 Stars
3
1 Star
3
67%of customers recommend this product.
(
10 out of
15)
Customer Reviews for KitchenAid - 30 inch Wide 5 element Built-In Cooktop with 10''/6'' Even-Heat Ultra Power Element with Simmer Setting - Black
Customer Rating
4
Good compact Basic glass cooktop!
on September 6, 2026
Posted by: Danny S
[This review was collected as part of a promotion.] Depth of cooktop (Thin) made it one of only a few that would fit in our island without major modifications. Overall a great choice for a basic electric glass cooktop without a lot of bells and whistles.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Fast heating
on September 2, 2026
Posted by: BillLOZ55
[This review was collected as part of a promotion.] My new cooktop heats up very quickly. It is easy to clean without knobs. I have no complaints.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features !
on September 2, 2026
Posted by: Mcolema6
[This review was collected as part of a promotion.] We love our cooktop. It heats up quickly and maintains an even heat. I like the multi heating elements on one of the elements I use the keep warm setting all the time. It wipes down great for uh-o’s that happen while cooking This cooktop is very versatile especially during the holidays when you need all five elements. We are very satisfied with our purchase
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible experience
on February 27, 2026
Posted by: Shalynn1954
from Austin,TX
[This review was collected as part of a promotion.] We really do not like this cooktop. Within the first few months, we had to have parts replaced because one of the burners would never cool down. Overall, the burners take way too long to cool down to another level, 30-40 seconds. We have burned so many things! We had another Kitchenaid cooktop for many years and it worked so much better. We are really sorry we are having to put up with this cooktop.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 2, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 928015.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 928015.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
It Never Worked at all
on January 3, 2026
Posted by: No cooktop
from Palm city
[This review was collected as part of a promotion.] They can’t figure out why it doesn’t work so they ordered parts . Still don’t have them yet . Been without a cooktop for over a month.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 895094
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this cooktop!
on January 3, 2026
Posted by: Steve661
from McGregor, TX
[This review was collected as part of a promotion.] We bought the cooktop as part of a kitchen remodel and appliance upgrade. I make my wife breakfast every morning and the results are always consistent. I particularly like the smooth surface with no control knobs, which makes the cooktop much easier to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great cooktop!
on December 12, 2025
Posted by: Homecook Deluxe
from MN
[This review was collected as part of a promotion.] I bought this cooktop and it elevated everything I made in it. The heat consistency from simmering a large stockpot of bone broth for all day to boiling potatoes that don't boil over anymore to frying meats, this cooktop is the best I have worked with. So happy with it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Some good features.
on November 11, 2025
Posted by: panchk
from Vaughan, ON
We had to replace our old KItchenAid cooktop, which we had for about 24 years, beacause the glass had cracked and a couple of the elements stopped working. This model was a direct replacement so we decided to buy this one. On the whole, the cooktop works well, but as a few other customers have commented, it does run hotter than the older model. We had to go through a learning curve so that we could control the heat properly. The glass top seems to smugde quite easily, and some marks will not come off despite using the recommended cleaning methods. The control area smudges very easily and finger marks are left behind, which at times can be a bit hard to clean. The one big issue we have is that the LEDs indicating the power levels of the elements are very dim and one has to look closely to see what level is set. This is very irksome. With the state of current technology, KitchenAid could have chosen better devices so that the element settings are easy to read. Also, while cleaning, if there is any cleaner on the controls then they start beeping, especially the Control Lock. The cleaner has to be wiped off very quickly off the controls. It is because of these niggly issues that I have given this cooktop 2 stars.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 12, 2025
Hello! We are sincerely sorry for the difficulties you are experiencing with your appliance and in contacting our support team. We do not want our customers to experience this kind of situation, as we take great pride in our products and customer service. Please let us know if you have any other concern with your new appliance. Thanks for choosing Kitchenaid. Best Regards!~ Kossi
Written by a customer while visiting kitchenaid.com