Customer reviews from BISSELL Homecare
BISSELL - Symphony All-in-One Vacuum and Steam Mop - Grey and Blue
Average customer rating
4.2
(1,264 Reviews)
Rating breakdown 1,264 reviews
5 Stars
826
4 Stars
178
3 Stars
71
2 Stars
70
1 Star
119
80%of customers recommend this product.
(
514 out of
639)
Customer Reviews for BISSELL - Symphony All-in-One Vacuum and Steam Mop - Grey and Blue
Customer Rating
3
Potential to revolutionize the floor cleaning industry,...
on January 18, 2016
Posted by: Claris
from Southern CA
Verified Purchase:No
I had high hopes for this product because I get so tired vacuuming first, then steam mopping afterwards. But after using this product twice, I'm quite disappointed. I wanted to love it but everything about it is just OK, considering the price. I've owned four different brands of steam mops, so I know a lot about them. Regarding the Symphony: It's heavy. It's not easy to push around. The water cap is difficult to pull out. The vacuum is pretty loud. I didn't see a difference between the High and Low settings for steam. The pads weren't very dirty after use, but there was a lot of water left on the floor. So when I wiped up the excess water left on the floor, my rag was dirty. This leads me to believe that the transference of dirt to the pad is not good because the water is not hot enough. Also the water left on the floor doesn't evaporate quickly because it isn't hot enough. I had the same problem with another Bissell I had owned. The vacuum doesn't work very well either. I know this because I would find crumbs on the mop pad itself rather than in the vacuum cup. One more thing: the product works better when pushed forward. When you pull it back toward you, the head tilts upward so that the whole pad is no longer in contact with the floor. If Bissell can perfect the product with a more powerful vacuum and steam, lightweight and maybe the ability to clip your own rags (rather than using the elasticized pads), it would be a truly revolutionary hit. But for now, it's meh.
Written by a customer while visiting BISSELL Homecare
Posted by: Jodie
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have hard wood and 2 dogs and 3 cats. This works great! Gets all the hair and messes at one time. Real time saver and back saver as well.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
This was a wonderful gift
on February 8, 2018
Posted by: Minnie Mouse
from Leesburg FL
Verified Purchase:No
Truly sanitizes & clean so great
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Yvette
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is light weight which is great! Easy to assemble but didn't clean very well with the steamboost pads. I didnt like that the vacuum box was not in a shipping box.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
We appreciate your feedback, Yvette. Here's a link to our Symphony replacement mop pads: https://www.bissell.com/microfiber-steam-mop-pad-kit-for-symphony-steam-mops-1252.html
We'd recommend trying these with your Symphony. Please call us anytime if we can help at 1-800-237-7691.
We'd recommend trying these with your Symphony. Please call us anytime if we can help at 1-800-237-7691.
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
Disappointing
on October 20, 2016
Posted by: ADT
from Suffolk County, NY, USA
Verified Purchase:No
I am on my second machine within 16 months. I purchased the first one in June of 2015 which promptly broke in two months. I brought that one in to an authorized dealer who was 'waiting for parts from Bissell' for about three months. However when I went to pick it up, I received a brand new replacement instead. That was November of 2015. I was very happy with it. I have been using it (mine is an 1132A) only once a week and it now just went kerplunk. It is a shame as I really was happy with how well it cleaned but it is clearly not made to be in it for the long haul - or even more than 12 months!. It is too much to expect that hard earned money spent on a product should have a certain expectation? I am hesitant to buy a new one and I feel for the money spent it should have a longer lifespan than the 10-11 months that I had.
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
pretty good
on February 26, 2015
Posted by: cinderella
from Mooresville, NC, USA
Verified Purchase:No
I'm going green, no chemicals , so I purchased this steam mop. It does good on a smooth floor, but if the floor has any little design or texture to it , then it will not clean in those little creavasages. I wish it had a scrubbing attachment to go on it. Then it would probably work. I fell like it was not worth the money, but I can not return it. My 60 days was up and I replaced one of my floors, with the textured floor. And you can not vacuum carpet.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Thanks for your feedback. BISSELL has a scrubby pad to get the textured flooring clean like you described you have. To view the scrubby pad please click at this link: http://www.bissell.com/parts/?sc=part&productid=31706&partid=32387&icid=ccrr1206
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Makes Floor Cleaning Easier
on November 17, 2014
Posted by: Susi Homemaker
from Elk Grove, CA, USA
Verified Purchase:No
1/3 of my house is tile floors and I'm very happy so far. I can even vacuum the area rugs in my tile kitchen and hallways before I pick them up to do the rest of the floors with the steam setting. I used to have to vacuum with my regular vacuum and that was always a hassle as I had to be careful I didn't suck up the rugs. Floors dried in a snap and I could get right up the edges. It doesn't get corners very well, but then most mopping systems don't either. I purchased a second one for my daughter for Christmas. So far so good!
Written by a customer while visiting BISSELL Homecare
Posted by: Pms
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare