Customer reviews from bissell.com
BISSELL - ICONPET TURBO EDGE Cordless Stick Vacuum - Black, Cha Cha Lime
Average customer rating
4.2
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
65
4 Stars
12
3 Stars
10
2 Stars
5
1 Star
7
82%of customers recommend this product.
(
80 out of
97)
Customer Reviews for BISSELL - ICONPET TURBO EDGE Cordless Stick Vacuum - Black, Cha Cha Lime
Posted by: heydoc
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I use it for touch ups
Pros: Quick cleanup, Would Recommend
Cons: Area Rugs, Carpet, Hardwood Floors
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Posted by: Kathryn
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works wonderfully on hard floor surfaces and low knap carpeting. i need my larger Bissell for deep carpeting. The handle shape allows me to vacuum under furniture without bending down to the floor. Picks up shed hair from 3 dogs, should be 4.5 stars!
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
1
DO NOT BUY ANY PRODUCT FROM THIS BRAND
on October 29, 2024
Posted by: cz_diappointed_vacuum_user
from Austin, Texas
Verified Purchase:No
I purchased the Bissell ICONpet cordless vacuum, and within less than two years, the main plastic vacuum tube broke. I didn't even use it heavily during that time. While things do break, what's truly disappointing is how the company handled the issue. I received the vacuum in January 2022, and it broke around September 2023. When I filed a warranty claim in mid-December 2023-well within what I thought was the two-year warranty period-they told me that the warranty started from the order date in early December 2021, not the delivery date. This meant they considered my warranty expired. Customer service offered no real help other than suggesting I buy the replacement part for over $80. They were firm in stating that their "warranty policy" wasn't negotiable. First, it's unreasonable that the warranty starts from the order date instead of the delivery date, especially with shipping delays around the holidays (it took almost a month to arrive). Second, this issue is clearly a product design flaw, as many other customers have reported similar problems soon after purchasing. Rather than taking responsibility and helping customers fix a known defect, Bissell hides behind their warranty terms to avoid accountability. For your own sake, consider choosing another brand. This company's approach to customer service and product support is unacceptable.
Pros: Easy to Break
Cons: Carpet, Hardwood Floors
No, I would not recommend this to a friend.
Written by a customer while visiting bissell.com