Customer reviews from bissell.com
BISSELL - ICONPET TURBO EDGE Cordless Stick Vacuum - Black, Cha Cha Lime
Average customer rating
4.2
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
65
4 Stars
12
3 Stars
11
2 Stars
5
1 Star
8
82%of customers recommend this product.
(
81 out of
99)
Customer Reviews for BISSELL - ICONPET TURBO EDGE Cordless Stick Vacuum - Black, Cha Cha Lime
Posted by: ingrid
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] intermittent use between major cleaning though this can do it too!! Wish it had a lower suction for very thin loose rugs.
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Posted by: heydoc
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I use it for touch ups
Pros: Quick cleanup, Would Recommend
Cons: Area Rugs, Carpet, Hardwood Floors
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
1
DO NOT BUY ANY PRODUCT FROM THIS BRAND
on October 29, 2024
Posted by: cz_diappointed_vacuum_user
from Austin, Texas
Verified Purchase:No
I purchased the Bissell ICONpet cordless vacuum, and within less than two years, the main plastic vacuum tube broke. I didn't even use it heavily during that time. While things do break, what's truly disappointing is how the company handled the issue. I received the vacuum in January 2022, and it broke around September 2023. When I filed a warranty claim in mid-December 2023-well within what I thought was the two-year warranty period-they told me that the warranty started from the order date in early December 2021, not the delivery date. This meant they considered my warranty expired. Customer service offered no real help other than suggesting I buy the replacement part for over $80. They were firm in stating that their "warranty policy" wasn't negotiable. First, it's unreasonable that the warranty starts from the order date instead of the delivery date, especially with shipping delays around the holidays (it took almost a month to arrive). Second, this issue is clearly a product design flaw, as many other customers have reported similar problems soon after purchasing. Rather than taking responsibility and helping customers fix a known defect, Bissell hides behind their warranty terms to avoid accountability. For your own sake, consider choosing another brand. This company's approach to customer service and product support is unacceptable.
Pros: Easy to Break
Cons: Carpet, Hardwood Floors
No, I would not recommend this to a friend.
Written by a customer while visiting bissell.com
Customer Rating
1
Lack of Suction
on December 25, 2024
Posted by: jokermtb
from Plymouth, MI
Verified Purchase:No
Extremely short battery duration even at mid power, poor suction with longer floor power broom fitting (and yes, I've troubleshooted filters, clogs, etc.), one ends up pushing debris around the floor instead of vacuum picking it up. Very disappointing performance.
Pros: Easy to use, Lightweight, Quick cleanup
Cons: Hardwood Floors
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, December 30, 2024
Sorry to hear about your issues with your IconPet Turbo. Contact us at support.bissell.com so we can help.
Written by a customer while visiting bissell.com
Posted by: Keith
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to replace an older Bissell model I really liked. The IConPet has great suction for cleaning next to baseboards and slim profile allows me to get clean under my couch and other furniture. Disappointed to find the vacuum does not stand up on its own (which explains the need for the wall-hung charging unit). Have only used it once so far and was surprised/disappointed that the battery showed ~1/3 battery drain after ~10 minutes of usage. Will see how well the battery holds up with further use. Overall, am pretty pleased with it so far.
I would recommend this to a friend!
Response from bissell.comBy bissellpwr, bissellpwr, February 20, 2025
Hi Keith. The cleaning mode makes a difference in run-time. If you're doing hard floors you can get up to 50 minutes using the low setting. Hope this helps!
Written by a customer while visiting bissell.com