Customer reviews from Logitech
Logitech - Zone True Wireless Bluetooth Noise-Cancelling Earbuds - Graphite
Average customer rating
3.1
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
9
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
8
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Logitech - Zone True Wireless Bluetooth Noise-Cancelling Earbuds - Graphite
Customer Rating
4
I've tried them all
on January 15, 2024
Posted by: Anonymous
And these are the best available for use with a PC. I've tried my Apple AirPods Pro but they just aren't reliable with the computer. The main issue with ear buds that work with computers is that they are very uncomfortable after a few hours. I'm in a lot of video meetings and I need comfort. These aren't perfect but they are better than the others (and some a whole lot more expensive than these).
Written by a customer while visiting Logitech
Customer Rating
5
I really love my Logitech
on August 14, 2023
Posted by: Sterling,Sarah
I really love my Logitech true wireless set! Sound is excellent, connecting is easier than with any other product I've tried, and the battery is pretty good. This set allows me to use one bud while the other charges, making it work for long meeting days!
Written by a customer while visiting Logitech
Customer Rating
3
Don't like to stay in
on May 10, 2023
Posted by: Anonymous
Don't like to stay in my ears and easily fall out when bumped or jostled. Sound quality is very good, microphones pickup excellent. Wireless range is not good at all. I can't even leave my office and go to my kitchen for a coffee during a meeting - only about 30 feet away on the same floor of my home. Battery life is just OK. I regularly have to recharge after 2-3 hours of phone time. Range and battery life could be MUCH improved.
Written by a customer while visiting Logitech
Customer Rating
3
Lots of issues arising
on February 26, 2023
Posted by: Hannah
I have other Logitech products that I really enjoy, but this one was really disappointing. I'd recommend checking out other ANC earbuds.
Pros:
-Fit is great for me and feel secure (I haven't tried working out it them, but they definitely feel more secure than airpods I've tried)
-Noise cancelling seems to work pretty well for me. When I'm outside during rush hour (living in a big city), I can hear music clearly
-Fit is great for me and feel secure (I haven't tried working out it them, but they definitely feel more secure than airpods I've tried)
-Noise cancelling seems to work pretty well for me. When I'm outside during rush hour (living in a big city), I can hear music clearly
Cons:
-I'm pretty sure these were made for online meetings, but the mic seems to pick up other people's voices in the background.
-When I hold the earbuds in the same hand and bring them near the case, the earbuds make a high pitched noise that sounds kind of like a dog whistle, but noisier and more painful, so I have to make sure to take them out and put them in the case one by one.
-ANC with transparency produces a white noise. I also don't like how you can only toggle between ANC and ANC with transparency, unless you go into the app. I wish I could just toggle between ANC and "Disabled" because the white noise with the ANC with transparency is really annoying.
-The app often doesn't detect when I've connected the earbuds. My phone might be playing things to the earbuds, but the app still can't find it. It takes me to the bluetooth settings. I've tried disconnecting and reconnecting and restarting the app. It doesn't help.
-Dongle doesn't connect well.
-The connection goes in and out if I start moving my phone around even a little bit. For example, I'll be walking with the earbuds in, connected to my phone with my phone in my pocket. I'll take out my phone, and one or both earbuds will lose connection for a couple seconds.
-Case is difficult to open because there isn't a ridge or anything where the two halves of the case separate. I always need two hands to open it, and even with two hands, it is difficult. I can't imagine someone with any sort of dexterity challenges trying to open it. It feels like they didn't do enough design testing with this case. Really really disappointing.
-When the earbuds connect, they produce a ding noise that is kind of loud and high pitched. I don't think there is a way to change this feature, and it's painful.
-I'm pretty sure these were made for online meetings, but the mic seems to pick up other people's voices in the background.
-When I hold the earbuds in the same hand and bring them near the case, the earbuds make a high pitched noise that sounds kind of like a dog whistle, but noisier and more painful, so I have to make sure to take them out and put them in the case one by one.
-ANC with transparency produces a white noise. I also don't like how you can only toggle between ANC and ANC with transparency, unless you go into the app. I wish I could just toggle between ANC and "Disabled" because the white noise with the ANC with transparency is really annoying.
-The app often doesn't detect when I've connected the earbuds. My phone might be playing things to the earbuds, but the app still can't find it. It takes me to the bluetooth settings. I've tried disconnecting and reconnecting and restarting the app. It doesn't help.
-Dongle doesn't connect well.
-The connection goes in and out if I start moving my phone around even a little bit. For example, I'll be walking with the earbuds in, connected to my phone with my phone in my pocket. I'll take out my phone, and one or both earbuds will lose connection for a couple seconds.
-Case is difficult to open because there isn't a ridge or anything where the two halves of the case separate. I always need two hands to open it, and even with two hands, it is difficult. I can't imagine someone with any sort of dexterity challenges trying to open it. It feels like they didn't do enough design testing with this case. Really really disappointing.
-When the earbuds connect, they produce a ding noise that is kind of loud and high pitched. I don't think there is a way to change this feature, and it's painful.
Written by a customer while visiting Logitech
Customer Rating
3
Battery life is disappointing when
on December 19, 2022
Posted by: Esposito ,.
Battery life is disappointing when on Teams calls. My cheap head sets last 3 x longer with about same sound quality.
Written by a customer while visiting Logitech
Customer Rating
5
Great Wireless Earbuds
on November 16, 2022
Posted by: Anonymous
Finally!!!! A pair of earbuds that actually works!
Absolutely love them. They fit well, but better yet, they actually work as promised.
Absolutely love them. They fit well, but better yet, they actually work as promised.
Written by a customer while visiting Logitech
Customer Rating
2
Uncomfortable and mute button functionality is not obvious
on November 16, 2022
Posted by: CHIU,ANA
I originally thought that the mute functionality didn't work, but once I removed the Logi app from my phone, it mysteriously started working. I was about to return it, as the only reason I got these headphones was for the mute functionality. They are also uncomfortable in my ear for longer than 30 minutes.
Written by a customer while visiting Logitech
Customer Rating
1
Not ready for market
on September 29, 2022
Posted by: Drew D.
The earbuds are great when they work, but that's not often. I purchased these to replace my Zone Wireless headset which I thankfully still have and am forced to use. The earbuds will not pair with the dongle and/or iphone leaving them useless. I've exchanged multiple emails with logitech on the problem to no avail. Countless factory resets, system changes, uninstall reinstall yet nothing works. I would steer clear of these until logitech works out the bugs.
Response from LogitechBy Jun Boo, September 30, 2022
Hi Drew,
Thank you for your review - we're sorry to hear you're having issues with our Zone True Wireless. This is not the experience we expect.
To discover the best options and next steps we'd love to get connected with our Care Team! Our team will reach out to you shortly via a support ticket.
We would like to thank you again for your feedback.
Thank you for your review - we're sorry to hear you're having issues with our Zone True Wireless. This is not the experience we expect.
To discover the best options and next steps we'd love to get connected with our Care Team! Our team will reach out to you shortly via a support ticket.
We would like to thank you again for your feedback.
Written by a customer while visiting Logitech