Customer reviews from ASUS.com
ASUS - L410 14" Laptop - Intel Pentium Silver - 4 GB Memory - 128 GB eMMC - Star Black
Average customer rating
4.6
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
48
4 Stars
11
3 Stars
4
2 Stars
1
1 Star
1
95%of customers recommend this product.
(
53 out of
56)
Customer Reviews for ASUS - L410 14" Laptop - Intel Pentium Silver - 4 GB Memory - 128 GB eMMC - Star Black
Customer Rating
5
ASUS Laptop from -- great buy! Don't go anywher e
on June 6, 2023
Posted by: Wally - OK
Brilliant - I loved it! Dpn't need to add ay photos. Testimomy is enough. Not sure why they are asking me for details.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
Great for school
on June 30, 2023
Posted by: Alonzo42286
from Williston North Dakota
I bought this in January 2023 and have had such good experience with this brand fast helpful and very light in weight I love it !
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
4
Great Price!
on July 24, 2023
Posted by: GedeaTrian
from Pelham, NH
[This review was collected as part of a promotion.] This was purchased as a work laptop and is perfect for my needs. It is small and lightweight and the back-lit keyboard is a plus!
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
1
Not worth the effort
on August 4, 2023
Posted by: Francisco1
from Gonzales texas
Worst laptop experience trying to connect to the internet.. frustrating and annoying gets to a certain point and just freezes up when asked to connect to my Wi-Fi will be returning this half product!! Support is terrible!
No, I would not recommend this to a friend.
Response from ASUS.comBy CLM, November 4, 2024
Dear Francisco1,
We do understand your dissatisfaction with the quality of the product, and your recent customer service experience, and the inconvenience this may have caused having issues connecting to the internet.
On the contrary, lots of satisfied customers, having positive experience using the product will agree that it is a decent entry-level laptop that runs popular basic and light computing applications without compromising system stability and performance if Windows, drivers are up to date, and has an access to a stable and working internet connection while accessing the web.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. To resolve the issue regarding the internet connection problem, please verify if the laptop is within range to an established wireless router or access point and internet service is working properly since unstable and poor internet connection will definitely cause system performance issues, just like connection to the web. Also, please verify if the unit is running with the most current Windows and WIFI driver update.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your dissatisfaction with the quality of the product, and your recent customer service experience, and the inconvenience this may have caused having issues connecting to the internet.
On the contrary, lots of satisfied customers, having positive experience using the product will agree that it is a decent entry-level laptop that runs popular basic and light computing applications without compromising system stability and performance if Windows, drivers are up to date, and has an access to a stable and working internet connection while accessing the web.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. To resolve the issue regarding the internet connection problem, please verify if the laptop is within range to an established wireless router or access point and internet service is working properly since unstable and poor internet connection will definitely cause system performance issues, just like connection to the web. Also, please verify if the unit is running with the most current Windows and WIFI driver update.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com
Customer Rating
4
Great features
on August 20, 2023
Posted by: Mar1234567
from St.Louis
I bought this product a few weeks ago and I’m happy that I did. It’s a really great quality product to use.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
The Best OneYet
on August 25, 2023
Posted by: Indiaksmith23
from Henry,Georgia
I absolutely love my new asus laptop. Its fast and my favorite thing about it is the back light on the keyboard. Works great for me once my husband goes to sleep.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
5
Great technology at an outstanding price
on September 14, 2023
Posted by: BobbyJoeI1
from Apple Valley, MN
I am retired and wanted a great laptop at a low price for keeping track of finances, surfing the net, writings, and pictures. This laptop delivered far more than expected at a terrific price. ASUS offers the best reliability too.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
2
Could it be any slower?!!!
on December 18, 2023
Posted by: Beckyd62856
from San Angelo, Texas
I purchased this laptop to replace my HP, with a dying interior battery. My old lap top with all it's issues is faster than this ASUS, not so great a deal, laptop. I am so sorry thatI purchased it.
No, I would not recommend this to a friend.
Response from ASUS.comBy CLM, October 29, 2024
Dear Beckyd62856,
We do understand your disappointment with the speed of the laptop and the inconvenience this may have caused.
If you are experiencing slow system speed or performance, please check if Windows, driver and applicaitons are up to date. Keepingthe laptop updated will maintain optimum system stability and performance. While accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor, or unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the speed of the laptop and the inconvenience this may have caused.
If you are experiencing slow system speed or performance, please check if Windows, driver and applicaitons are up to date. Keepingthe laptop updated will maintain optimum system stability and performance. While accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor, or unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com