Customer reviews from lg.com
LG - CineBeam HU715Q 4K UHD Laser UST Projector - White
Average customer rating
4.4
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
17
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
1
Customer Reviews for LG - CineBeam HU715Q 4K UHD Laser UST Projector - White
Customer Rating
4
No Hulu App
on June 12, 2023
Posted by: mimmic22
from Old Bridge, NJ
Pros:Awesome projector with adequate versatility and input options.Great picture and sound quality. Although better speaker would be nice.
Cons: No Hulu App. Limited to LG Apps.
Cons: No Hulu App. Limited to LG Apps.
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Response from lg.comBy Jai., LG Social., June 14, 2023
Hello there. Thanks for reaching out. We most definitely value your feedback and always looking to improve our products. Based on your recent message we are excited to hear how you feel about LG Home Video. We do all we can to provide our customers with the best service. If you have any questions or concerns please don't hesitate to send a us private message via Facebook or Twitter. A agent will be more than happy to help. If you do not have either platform you can always call at (800)243-0000. Thank you. `Jai.
Written by a customer while visiting lg.com
Customer Rating
5
A Real Winner
on June 27, 2023
Posted by: Stelar77
from Dallas, TX
[This review was collected as part of a promotion.] I really would only give this 4.5 stars for only one reason. I cannot understand why this particular product does not have all of the same apps that my LG OLED TV does. For example. there is no Hulu app, no YoutubeTV app and no Paramount+ app for some reason. With streaming devices so cheap, it is not that big of an issue, but it does mean you take up an HDMI port for what should essentially be an unneeded device. I will give them kudos for at least adding three HDMI ports so you have an extra over most competitors.
As for the positives, this projector is BRIGHT, which is great for using with some light in the room. In fact, our living area is very bright but does not have light that shines directly on our screen and the picture is very watchable at all times of the day, which is great if you want to watch a sporting event with people over as no one wants to have friends over to sit in the dark. It also is very sharp and clean in the picture department once you set it up properly and set the focus to the point that it is very TV like. Sound is also great, as it is really a sound bar built in it a projector casing and it even supports additional wireless speakers for a surround setup without the need for a receiver. Add in the many ways to calibrate and fine tune the picture and you have a real winner., especially given the price.
As for the positives, this projector is BRIGHT, which is great for using with some light in the room. In fact, our living area is very bright but does not have light that shines directly on our screen and the picture is very watchable at all times of the day, which is great if you want to watch a sporting event with people over as no one wants to have friends over to sit in the dark. It also is very sharp and clean in the picture department once you set it up properly and set the focus to the point that it is very TV like. Sound is also great, as it is really a sound bar built in it a projector casing and it even supports additional wireless speakers for a surround setup without the need for a receiver. Add in the many ways to calibrate and fine tune the picture and you have a real winner., especially given the price.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Black screen
on October 20, 2023
Posted by: krukusa
[This review was collected as part of a promotion.] After 1 year, the screen started turning black. I have seen similar reviews below. Do not buy, unless you want a project for only 1 year!
Quality
3
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 24, 2023
If your LG CineBeam Projector displays a black screen, there could be several reasons, such as power outages or cords not being correctly plugged in. You can try fixing the issue by resetting the projector to its factory settings, which can be accomplished by restarting it. If you require additional assistance, please don't hesitate to contact our LG Social Media team on Facebook or Twitter using the handle @LGUSSupport. Be sure to include your projector's model and serial numbers in your direct message. We are always happy to provide you with the necessary support and help you need. ~Rita
Written by a customer while visiting lg.com
Customer Rating
5
This is the last television we are buying!!!
on February 29, 2024
Posted by: KRCElayce
from Baltimore
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don't know how we could possibly go back to a LED/OLED television. Our UST LG will most likely be the last television we ever purchase. The resolution is phenomenal and the lack of glare only emphasizes the fantastical magic our home theater exudes.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Snall
from Northern VA
Verified Purchase:Yes
Haven't used it much as I'm waiting to move but omg it's so good/clear just on a regular white painted wall. No screen. Can't wait to try it with a good screen!
Pros: Quality
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: SnallT
Verified Purchase:Yes
Wish it had Max on the app store; not sure what it doesn't have it. Otherwise screen is beautiful even on a normal white wall. A little slower than TV but otherwise very nice and looks good even at 120 inches.
Quality
5
Features
3
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Great picture poor build quality
on January 7, 2025
Posted by: MickH
[This review was collected as part of a promotion.] Projector picture quality is great but using external surround system had glitches, sound kept cutting from surround to internal speakers. I have been sending it in for repairs for last 4-5 months now, every time it comes back same issue. This experience being very frustrating. Specially I purchased it for football season and did not even watch a single game I always loved LG and have 3 OLED tv’s in my home..
Response from lg.comBy LG, January 7, 2025
Hi there. Thank you for sharing your experience with us. We’re glad to hear you’re enjoying the picture quality of your HU715QW projector, but we’re truly sorry about the ongoing sound issues and the frustration it’s caused. To ensure optimal performance, we recommend double-checking the audio output settings to confirm the projector is configured to use external audio exclusively. Using a high-speed HDMI cable with ARC or eARC capability can also help stabilize the connection with your surround system. We’d like to help make this right. Please send us a private message on social media @LGUSSupport so we can further investigate and explore all possible solutions. Your loyalty to LG means a lot to us, and we appreciate your patience during this process. —Avril
Written by a customer while visiting lg.com