Customer reviews from frigidaire.ca
Frigidaire - Gallery 1.6 Cu. Ft. Built-In Microwave Oven with Drop-Down Door - Black Stainless Steel
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
12
4 Stars
3
3 Stars
0
2 Stars
1
1 Star
3
81%of customers recommend this product.
(
13 out of
16)
Customer Reviews for Frigidaire - Gallery 1.6 Cu. Ft. Built-In Microwave Oven with Drop-Down Door - Black Stainless Steel
Customer Rating
5
Slick design and quick heating!
on October 2, 2026
Posted by: Ezhu89
I got this as part of my total kitchen renovation and I love it!! The design is so much slicker than your traditional counter microwave.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, October 6, 2026
Hello Ezhu89, thank you for sharing your wonderful feedback! We’re thrilled to hear that you love the sleek design of your new Frigidaire microwave and that it fits perfectly into your newly renovated kitchen. It’s also great to know that you’re enjoying the quick heating performance! We truly appreciate you choosing Frigidaire and taking the time to share your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Cool Look
on September 25, 2026
Posted by: Momica
We just bought our lovely home, there's 5 of us with 3 children, 12,10,8, I loved the look of this microwave oven. But as we started using it, we realized the door opening downwards and being above our wall oven is a terrible design. I'm short, and my middle and youngest have troubles getting things in and out. It has proved to be a hazard whilst taking hot items out. Using a stool is not ideal.
It also does not beep when finished, and I have the setting to HIGH power and it still takes a long time to heat items up.
It also does not beep when finished, and I have the setting to HIGH power and it still takes a long time to heat items up.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, September 30, 2026
Hi Momica, thank you for taking the time to share your detailed feedback. We’re glad to hear that you love the look of your Frigidaire built-in microwave, but we’re sorry to hear about the challenges you’ve experienced with the drop-down door, the end-of-cycle alert, and heating performance. We understand how concerning it can be when accessing hot items feels difficult or unsafe, especially in a busy household.
For safety, we recommend avoiding the use of a stool or reaching over hot items to access the microwave. As a basic troubleshooting step, please review the microwave’s settings and owner’s manual to confirm that the audible signal is enabled, if available for your model. Also, make sure the microwave is operating at the selected power level and that the cookware being used is microwave-safe and appropriate for the food being heated.
If the microwave continues to heat slowly or you have concerns about the door or audible alerts, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30am–8pm ET.
— Reed
For safety, we recommend avoiding the use of a stool or reaching over hot items to access the microwave. As a basic troubleshooting step, please review the microwave’s settings and owner’s manual to confirm that the audible signal is enabled, if available for your model. Also, make sure the microwave is operating at the selected power level and that the cookware being used is microwave-safe and appropriate for the food being heated.
If the microwave continues to heat slowly or you have concerns about the door or audible alerts, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30am–8pm ET.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor quality components leading to failure.
on August 22, 2026
Posted by: thx1138
Drop down door is extremely inconvenient, with its installation over top of an in-wall oven. That inconvenience aside, the door switch on the microwave failed 14 months after it was installed (2 months past warranty). Considering this microwave doesn't even get used every day, it seems ridiculous that a switch would fail in this short a time, with this kind of price on it. My counter top microwave (from a large Japanese Brand) worked for 26 years without any issues, only to be replaced with this thing that bricked itself with a failed switch in just over 1 year.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 24, 2026
Hi thx1138, thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience with your Frigidaire Built-In Microwave and understand how frustrating it must be to have the door switch fail only about 14 months after installation, especially with the microwave being used relatively infrequently.
We also understand your concerns about the drop-down door design, particularly when the microwave is installed above a wall oven, and how the door configuration can affect convenience in that setup. We appreciate your comparison with your previous microwave and understand why the relatively early component failure is especially disappointing given the price of the appliance.
Your feedback regarding the door design, component reliability, and out-of-warranty experience is valuable to us.
If you need assistance with the microwave or would like to discuss available service options, please connect with our Consumer Care Team through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd appreciate the opportunity to assist you further. — Reed
We also understand your concerns about the drop-down door design, particularly when the microwave is installed above a wall oven, and how the door configuration can affect convenience in that setup. We appreciate your comparison with your previous microwave and understand why the relatively early component failure is especially disappointing given the price of the appliance.
Your feedback regarding the door design, component reliability, and out-of-warranty experience is valuable to us.
If you need assistance with the microwave or would like to discuss available service options, please connect with our Consumer Care Team through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd appreciate the opportunity to assist you further. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love it!
on June 21, 2026
Posted by: Clayedg
This is the best built in Microwave I've ever owned!!! Love it and would purchase it again 100%!
Response from frigidaire.caBy Maria, Online Outreach Specialist, June 22, 2026
Thank you for sharing your feedback! We’re thrilled to hear that you’re so happy with your built-in microwave and that it has been the best one you’ve owned.
It’s wonderful to know that it’s meeting your expectations and that you would choose it again with confidence. We truly appreciate your enthusiasm and your support of Frigidaire.
Thank you for choosing Frigidaire. If you ever need assistance, our Customer Care team is available at 1-(800) 265-8352, Monday–Friday, 8:00 AM–8:00 PM EST, or visit Frigidaire.ca for additional support. - Maria
It’s wonderful to know that it’s meeting your expectations and that you would choose it again with confidence. We truly appreciate your enthusiasm and your support of Frigidaire.
Thank you for choosing Frigidaire. If you ever need assistance, our Customer Care team is available at 1-(800) 265-8352, Monday–Friday, 8:00 AM–8:00 PM EST, or visit Frigidaire.ca for additional support. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great microwave
on March 12, 2026
Posted by: Dans
Best even heating I’ve seen, microwave fits right into old cabinet
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, March 13, 2026
Thank you for sharing your experience, Dans! We’re so glad to hear that you’re enjoying the even heating and that the microwave fits perfectly into your existing cabinet. It’s wonderful to know it’s working out so well for your space and your cooking needs.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.ca, or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
-Rox
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.ca, or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
-Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Awful reliability and customer service
on March 9, 2026
Posted by: UK Alan
This microwave continually blows fuses when opening the door, it has proved impossible to get an engineer out. Customer service is non existent.
It is now out of warranty despite registering the fault within warranty.
Do not buy or trust this company
It is now out of warranty despite registering the fault within warranty.
Do not buy or trust this company
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 13, 2026
Thank you for bringing this to our attention. We’re very sorry to hear about the difficulties you’ve experienced with your microwave and the challenges you’ve faced trying to arrange service. That is certainly not the experience we want for our customers.
I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
-Jessica
I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
-Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Awesome Addition to New Kitchen
on January 11, 2026
Posted by: CharShar
I usually have built-in above stove microwaves, but they are hard to reach and I didn't like leaning over a hot stove. This built-in is fantastic with the drop down door. It is easy to operate, has great settings and I love the timer! Also, it is quieter than expected when it operates. It really looks great in my new kitchen.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Look very Elegant
on April 14, 2025
Posted by: Nehakukreja
Looks very nice, fit perfectly and love all the functions
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca