Customer reviews from frigidaire.ca
Frigidaire - Gallery 1.6 Cu. Ft. Built-In Microwave Oven with Drop-Down Door - Black Stainless Steel
Average customer rating
4.1
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
11
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
3
86%of customers recommend this product.
(
12 out of
14)
Customer Reviews for Frigidaire - Gallery 1.6 Cu. Ft. Built-In Microwave Oven with Drop-Down Door - Black Stainless Steel
Customer Rating
1
Poor quality components leading to failure.
on August 22, 2026
Posted by: thx1138
Drop down door is extremely inconvenient, with its installation over top of an in-wall oven. That inconvenience aside, the door switch on the microwave failed 14 months after it was installed (2 months past warranty). Considering this microwave doesn't even get used every day, it seems ridiculous that a switch would fail in this short a time, with this kind of price on it. My counter top microwave (from a large Japanese Brand) worked for 26 years without any issues, only to be replaced with this thing that bricked itself with a failed switch in just over 1 year.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 24, 2026
Hi thx1138, thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience with your Frigidaire Built-In Microwave and understand how frustrating it must be to have the door switch fail only about 14 months after installation, especially with the microwave being used relatively infrequently.
We also understand your concerns about the drop-down door design, particularly when the microwave is installed above a wall oven, and how the door configuration can affect convenience in that setup. We appreciate your comparison with your previous microwave and understand why the relatively early component failure is especially disappointing given the price of the appliance.
Your feedback regarding the door design, component reliability, and out-of-warranty experience is valuable to us.
If you need assistance with the microwave or would like to discuss available service options, please connect with our Consumer Care Team through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd appreciate the opportunity to assist you further. — Reed
We also understand your concerns about the drop-down door design, particularly when the microwave is installed above a wall oven, and how the door configuration can affect convenience in that setup. We appreciate your comparison with your previous microwave and understand why the relatively early component failure is especially disappointing given the price of the appliance.
Your feedback regarding the door design, component reliability, and out-of-warranty experience is valuable to us.
If you need assistance with the microwave or would like to discuss available service options, please connect with our Consumer Care Team through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd appreciate the opportunity to assist you further. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love it!
on June 21, 2026
Posted by: Clayedg
This is the best built in Microwave I've ever owned!!! Love it and would purchase it again 100%!
Response from frigidaire.caBy Maria, Online Outreach Specialist, June 22, 2026
Thank you for sharing your feedback! We’re thrilled to hear that you’re so happy with your built-in microwave and that it has been the best one you’ve owned.
It’s wonderful to know that it’s meeting your expectations and that you would choose it again with confidence. We truly appreciate your enthusiasm and your support of Frigidaire.
Thank you for choosing Frigidaire. If you ever need assistance, our Customer Care team is available at 1-(800) 265-8352, Monday–Friday, 8:00 AM–8:00 PM EST, or visit Frigidaire.ca for additional support. - Maria
It’s wonderful to know that it’s meeting your expectations and that you would choose it again with confidence. We truly appreciate your enthusiasm and your support of Frigidaire.
Thank you for choosing Frigidaire. If you ever need assistance, our Customer Care team is available at 1-(800) 265-8352, Monday–Friday, 8:00 AM–8:00 PM EST, or visit Frigidaire.ca for additional support. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great microwave
on March 12, 2026
Posted by: Dans
Best even heating I’ve seen, microwave fits right into old cabinet
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, March 13, 2026
Thank you for sharing your experience, Dans! We’re so glad to hear that you’re enjoying the even heating and that the microwave fits perfectly into your existing cabinet. It’s wonderful to know it’s working out so well for your space and your cooking needs.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.ca, or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
-Rox
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.ca, or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
-Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Awful reliability and customer service
on March 9, 2026
Posted by: UK Alan
This microwave continually blows fuses when opening the door, it has proved impossible to get an engineer out. Customer service is non existent.
It is now out of warranty despite registering the fault within warranty.
Do not buy or trust this company
It is now out of warranty despite registering the fault within warranty.
Do not buy or trust this company
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 13, 2026
Thank you for bringing this to our attention. We’re very sorry to hear about the difficulties you’ve experienced with your microwave and the challenges you’ve faced trying to arrange service. That is certainly not the experience we want for our customers.
I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
-Jessica
I can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
-Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Awesome Addition to New Kitchen
on January 11, 2026
Posted by: CharShar
I usually have built-in above stove microwaves, but they are hard to reach and I didn't like leaning over a hot stove. This built-in is fantastic with the drop down door. It is easy to operate, has great settings and I love the timer! Also, it is quieter than expected when it operates. It really looks great in my new kitchen.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Look very Elegant
on April 14, 2025
Posted by: Nehakukreja
Looks very nice, fit perfectly and love all the functions
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Just what I needed
on March 26, 2025
Posted by: Frigidaire Customer
Glad I don't have to pay for a convection feature which I don't need. There are few 30" built-in microwaves without the convection feature. Also glad that this stylish Frigidaire is one third the cost of replacing my competitor-brand which died after 10 years.
Lighting inside this Frigidaire is extremely dim. Plus the bulb placement is off-centre, so only the area directly underneath is lit. Once the condensation starts, it is nearly impossible to see inside to check the progress. This excessive condensation would explain why the fan continues to run for quite some time after the cooking is done. The inability to disperse this condensation might be worrisome since that was the demise of my previous unit.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Good Value!
on March 23, 2025
Posted by: Alison 12
The microwave works well and has a nice sized interior space for microwaving larger items. One criticism would be that if you buy the matching oven, the clock fonts do not match. Just something I thought would match as I bought the partnering oven too but they do not.
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 24, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. One of our main goals is customer satisfaction, and we will be happy to use your feedback. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
Jessica
Best Regards,
Jessica
Written by a customer while visiting frigidaire.ca