Customer reviews from frigidaire.com
Frigidaire - Gallery 1.6 Cu. Ft. Built-In Microwave Oven with Drop-Down Door - Black Stainless Steel
Average customer rating
4.6
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
58
4 Stars
13
3 Stars
3
2 Stars
0
1 Star
4
Customer Reviews for Frigidaire - Gallery 1.6 Cu. Ft. Built-In Microwave Oven with Drop-Down Door - Black Stainless Steel
Customer Rating
3
Clock Setting is a pain.
on March 28, 2025
Posted by: Noclock
[This review was collected as part of a promotion.] The microwave operates very well. One of the quietest units around. The one complaint I have, happens at this time of year. Setting the clock on this unit is a pain. Holding the button for three seconds is great to turn the display on or off. It my case, it seems it only works to set the clock after you turn the power off and back on! Think about it,,, this is a built in, there is no accessible plug nor on /off switch. I have to remove it from the cabinet to disconnect the power, re-install it in the cabinet and then I can set the clock. Is this the way it was meant to work? If there is a better way to set this clock PLEASE let me know!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 31, 2025
Hello there. Thank you for your feedback and for sharing your experience with our microwave. We're glad to hear that you appreciate its quiet operation, but we understand your frustration with the clock-setting process.
The clock should be adjustable without requiring a power reset, and we sincerely apologize for any inconvenience this has caused. Based on your description, it sounds like there may be a technical issue with the unit. We recommend referring to the user manual for alternative clock-setting instructions, but if the issue persists, our customer support team would be happy to assist you further. Please reach out to our support team via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we’ll work with you to find a solution. We appreciate your patience and thank you for choosing our product.
Best Regards,
Ruth
The clock should be adjustable without requiring a power reset, and we sincerely apologize for any inconvenience this has caused. Based on your description, it sounds like there may be a technical issue with the unit. We recommend referring to the user manual for alternative clock-setting instructions, but if the issue persists, our customer support team would be happy to assist you further. Please reach out to our support team via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we’ll work with you to find a solution. We appreciate your patience and thank you for choosing our product.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new microwave!
on March 10, 2025
Posted by: NanaMcB
[This review was collected as part of a promotion.] We had to replace our GE built in microwave/convection oven (it came with the house). The cost for a similar model was not what we were prepared to spend. Considering I only used it for the microwave (never convection) I knew I didn’t need all the extras. Seaching I found the Frigidaire that met the specs, and it looked great. Install was easy, just plug it in, and slide it into place! Was so relieved that the price tag was close to $1000 less that the GE. I have used it for a few weeks, and love it!! Heats so well, and looks amazing! Exactly what I needed! My only (slight) complaint is that the popcorn button leaves a few too many unpopped kernels. 😂 I am a popcorn addict! Well if my only (slight) negative feedback is popcorn related, my life is prettty amazing! Thank you Frigidaire!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Needed a reasonable priced built in microwave with no frills
on March 29, 2025
Posted by: Samuel71
[This review was collected as part of a promotion.] When our old microwave broke which was standard microwave with a trim kit, and not a true built in decided to get a built in and this model was the best for the price and did not have all the other complexities of convection, air fryer all built in one. No need for any of that to just add to the price. This one delivered a clean simple built in. With pull down door as well
Written by a customer while visiting frigidaire.com
Customer Rating
5
Keep it Simple!
on March 31, 2025
Posted by: DavidMF
[This review was collected as part of a promotion.] We replaced a 5 yr old convention microwave that heated inconsistently and had electrical shorts (scary in a microwave!). Our new Frigidaire model has easier controls, a shorter fan exhaust cycle, and heats quickly and consistently. And, since it is microwave only, there are no convection coils in the top of the unit that make it hard to clean and that damage your hands! Clean-up is a snap!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 31, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. One of our main goals is customer satisfaction, and we will be happy to use your feedback. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 31, 2025
Posted by: Riverita37
[This review was collected as part of a promotion.] Love the sensor cooking technology making easy with cooking times !!
Highly recommend.
Highly recommend.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 2, 2025
Glad to hear you’re loving the sensor cooking technology—it definitely makes cooking easier! If you ever need assistance or have any questions, feel free to reach out via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Appliance!!
on April 21, 2025
Posted by: CazB
[This review was collected as part of a promotion.] Frigidaire's built in microwave is a wonderful addition to my kitchen. M y previous Frigidaire built in microwave was 16yr old, so I purchased the newest model. The microwave is a dream! Lots of useful programs, defrosting, heating, sensor cooking and reheating. I love it!!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 21, 2025
Thank you for your fantastic review! We’re thrilled to hear that your new Frigidaire built-in microwave is living up to your expectations. It’s great that the updated features like sensor cooking, defrosting, and reheating are making your kitchen experience even better. We’re so happy you’re enjoying it, and we hope it continues to be a helpful addition for years to come!
If you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
If you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Written by a customer while visiting frigidaire.com