Customer reviews from lg.com
LG - CordZero Cordless Stick Vacuum with ThinQ - Matte Silver
Average customer rating
4.3
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
121
4 Stars
27
3 Stars
11
2 Stars
5
1 Star
14
89%of customers recommend this product.
(
80 out of
90)
Customer Reviews for LG - CordZero Cordless Stick Vacuum with ThinQ - Matte Silver
Customer Rating
1
Would not buy as a gift for anyone I liked.
on July 13, 2023
Posted by: RoyRoss
Poor quality, suction not that good, does not pick up all that well...constant clogging. Would not recommend.
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, July 19, 2023
We apologize for the disappointment you've experienced with our LG A927KGMS. We understand your concerns about the suction and clogging issues. Your feedback is important to us, and we'll pass it along to our product development team for improvement.
If you need assistance or have further questions, please don't hesitate to reach out to us on private message on Facebook or Twitter using @LGUSSupport. We're here to help. ^Luisa
If you need assistance or have further questions, please don't hesitate to reach out to us on private message on Facebook or Twitter using @LGUSSupport. We're here to help. ^Luisa
Written by a customer while visiting lg.com
Customer Rating
1
It is a Christmas Gift
on November 23, 2022
Posted by: Nunya Buisness
from Idaho
It is still in the box. It is a Christmas Gift and will stay in the box until December 25th!
Pros: battery
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 23, 2022
Thank you for taking the time to communicate with LG about your experience with your LG product. Should you have any questions or concerns once opened, please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist! ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Is it worth the trouble to open the box?
on October 11, 2023
Posted by: Seventy plus
from Austin TX
At my age over 70 the task of putting this together was daunting. It sat four weeks till I called customer service. The lady sent me a video that showed how easy it was and also was not limited to being mounted to a wall. That bothered me to have it mounted in an open place exposed to family and friends just to be charged. Now I have it stowed away and bring it out to be charged away from its stand. It is lightweight and easy to use. Vacuums well. I’m glad I broke it out of its box finally to find out if I like it or not. I do.
Pros: Style/Design
Quality
4
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Thank you for sharing your experience with the A925KSM CordZero™ Kompressor® Cordless Stick Vacuum with ThinQ. We appreciate your feedback.
We understand that assembling the vacuum may have seemed daunting, especially at your age, and we apologize for any inconvenience you faced. It's great to hear that our customer service team was able to provide you with a helpful video guide to ease the setup process.
We designed this vacuum with versatility in mind. While it can be wall-mounted for convenient storage and charging, it's also lightweight and easy to use, as you've discovered. We're delighted to hear that it's working well for you, despite your initial reservations.
If you have any further questions or need assistance, feel free to reach out to us on our social media channels on Facebook or X (Twitter) using @LGUSSupport, and we'll be happy to help. We appreciate your support and hope the A925KSM continues to serve you well.
We understand that assembling the vacuum may have seemed daunting, especially at your age, and we apologize for any inconvenience you faced. It's great to hear that our customer service team was able to provide you with a helpful video guide to ease the setup process.
We designed this vacuum with versatility in mind. While it can be wall-mounted for convenient storage and charging, it's also lightweight and easy to use, as you've discovered. We're delighted to hear that it's working well for you, despite your initial reservations.
If you have any further questions or need assistance, feel free to reach out to us on our social media channels on Facebook or X (Twitter) using @LGUSSupport, and we'll be happy to help. We appreciate your support and hope the A925KSM continues to serve you well.
Written by a customer while visiting lg.com
Customer Rating
1
when it's works it's work good
on February 1, 2021
Posted by: not to smart
from florida
[This review was collected as part of a promotion.] the unit works well when it's works my did not last 2 months before it broke
Pros: Performance
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not recomiend it
on January 26, 2023
Posted by: Anonymous
from Las vegas nv
I am really disappointed in this vacuum cleaner, the price is quite high for the quality in JUST ONE YEAR THE BRUSH NO LONGER WORKS and it turns out that it does not have a guarantee, buy only the brush for more than 100 dlls and it does not offer a guarantee I DO NOT RECOMMEND IT
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 1, 2023
Thank you for sharing your concern about your LG Vacuum. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or or reach us at our customer service line at (800) 243-0000. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
5
Small but Mighty
on May 29, 2020
Posted by: soccermom68
from Pittsburgh Pa
[This review was collected as part of a promotion.] This is the best cordless vacuum out there!! I purchased this in November 2019, it was the best decision ever. 1st having no cord is life changing! 2nd its light weight so carrying it around from floor to floors is easy. 3rd it goes flat so you can vacuum easily under your couch/beds without moving your furniture. 4th I am able to vacuum both floors of our house 2300sf without the battery dying. 5th the dirt tank is small but it compacts so well i can vacuum multiple times without having to empty. 6th the power booster is great when i have to pick up the dog hair that sticks to our carpet on the steps 7th being able to break it down and use the handheld on the steps is so much nicer than using our old one that had a cord on it. 8th Love the out of the way charging/mounting station (which by the way charges super fast if you end up needing yours charged) This little guy is small/light weight but is just as powerful as a fullsize plug in vacuum - the suction is actually better than any of our old vacuums we ever had. Also this vacuum goes right from carpet to hard surfaces without having to change the fuction. I actually enjoy vacuuming now!!!
Pros: ease of use, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Amazing vacuum
on June 29, 2020
Posted by: K3V1N G
from Austin, TX
[This review was collected as part of a promotion.] This vacuum is amazing. It’s cordless, it’s lightweight, it makes minimal sound, It comes with a backup battery and tons of attachments, and it’s able to be maneuvered between tight spaces. I originally thought this would be a secondary vacuum for me, but after using it the first time, I quickly realized this may take over as my primary vacuum. My only complain (and this is a personal thing) was that after using it for a while, my hand started hurting. It would be nice if there was some type of rubber/comfort grip for when you’re using it for extended periods of time. Regardless, I would still purchase this 10 outta 10 times!
Pros: Features/Settings, battery, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
5
Definitely worth the cost
on June 29, 2020
Posted by: O SKI BOB 2
from Austin, TX
[This review was collected as part of a promotion.] I have been using this for a few weeks and have been extremely satisfied. The battery life is great and it does a phenomenal job picking up my dogs short hair that seems to get absolutely everywhere. It is surprisingly quiet and the suctioning power is great. Very glad I made the switch.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Written by a customer while visiting lg.com