Customer reviews from lg.com
LG - CordZero Cordless Stick Vacuum with ThinQ - Matte Silver
Average customer rating
4.3
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
121
4 Stars
27
3 Stars
11
2 Stars
5
1 Star
14
89%of customers recommend this product.
(
80 out of
90)
Customer Reviews for LG - CordZero Cordless Stick Vacuum with ThinQ - Matte Silver
Customer Rating
5
As with most of LG's products, I am impressed!
on July 26, 2020
Posted by: Rich3807
from Houston, TX
[This review was collected as part of a promotion.] The CordZero A9 vacuum came in a well laid out box, with thorough, easy to understand instructions. All the components are individually secure, easy to unpack, and the packaging is entirely recyclable. Like all LG products, the vacuum's overall design and appearance is very nice and stylish.
This vacuum has noticeably more suction power than my "leading brand" stick vacuum while somehow also being much quieter. Upon initial use, I noticed the A9 picked up so much more dirt to a floor that was just cleaned with my previous stick vacuum.
The telescoping wand is a nice feature to be able to adjust to different heights. This makes it more comfortable for me to vacuum stairs where I need a shorter wand as well as varying heights when I may need more reach to vacuum overhead (curtains, blinds, etc).
The LG A9 is only a couple ounces heavier than my previous stick vacuum but it feels so much better in my hand. Overall the vacuum feels more balanced because of the well distributed weight. I find the grip more comfortable as it's molded for a better relaxed grip and has rubber back to rest against my palm. I especially like that I don't have to hold a trigger button down to run the vacuum like my previous stick vacuum. This allows you to relax your grip rather than having to use a tighter grip while holding the power button down.
I love that this comes with two batteries for continuous cleaning. One battery lasts a long time already (nearly 40 min each) but it's reassuring knowing I'm not restricted and can keep cleaning. It's thoughtful that the base can charge the spare battery in a separate compartment while also charging the battery that's in the vacuum.
While the dirt bin isn't as big as some competitors, the Kompressor feature comes in handy to maximizing the capacity while keeping the vacuum lite weight and size relatively compact. The Kompressor feature allows you to extend the time between emptying the bin by compacting the dirt down.
Overall I would strongly recommend this vacuum. It's well designed and very comfortable to use. The vacuum has several replaceable parts if needed and has a very long warranty on the motor.
Pros: Style/Design, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
A little Disappointed
on July 6, 2020
Posted by: HB63
[This review was collected as part of a promotion.] I was very excited to try a cordless vacuum cleaner, being cordless I knew cleanup would be much easier for me and quicker. The lg cord zero is a very lightweight vacuum and it moves around the floors very easily. The vacuum is excellent for uncarpeted floors and even worked well on the outdoor carpet. Having two batteries was a plus for the vacuum especially when you have a lot of area to cover while cleaning. I really liked the freestanding stand and all the accessories. The only problem I had with the vacuum is that it didn’t vacuum my thicker carpet well. The suction was not strong enough for the thicker carpet in the turbo or regular mode.
Pros: Style/Design, battery, easy to use
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Lightweight, easy to use and durable
on July 21, 2020
Posted by: jstu140
from NJ
[This review was collected as part of a promotion.] I wanted a vacuum that was lightweight, but most importantly, something that would clean areas thoroughly. I was pleasantly surprised how well the suction was and how much dust/dirt it picked up from my area rugs.
The product was super easy to assemble and the extra accessories were a great addition to clean small areas like my car and in between the sofa. The battery is amazing and has lasted a while. I haven't had to re-charge it for some time, however I only have 3-4 area rugs that I've cleaned within the last few weeks. I also like how the vac isn't obnoxiously loud when used in the normal setting compared to other traditional vacuums.
The kompressor is a nice touch considering that the bin is small. I truly does the job in compressing all the dirt and debris the vacuum captures making it relatively easy to empty.
Overall, I'm really happy with the product and the features it has to offer.
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Features
on October 20, 2020
Posted by: fshrman
from Appleton, WI
[This review was collected as part of a promotion.] We purchased this LG Cord Zero Ultimate Kompressor Stick Vacuum and absolutely Love it. We have a central vac but tripping on the hose and changing locations where we have to install the hose is a real pain. This LG Cordless is the answer to our problem.
We have this Vintage Wine version with the Kompressor in our office and it looks very nice. The Quality is very good and easy to put together.
We have this Vintage Wine version with the Kompressor in our office and it looks very nice. The Quality is very good and easy to put together.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Eh
on February 28, 2022
Posted by: Amber m
from South Carolina
Im not very impressed. I bought this vacuum because I liked the idea of being able to just hit the button instead of having to hold down the trigger.
Pros: hit the button and vacuum.
Cons: Every time you put this on the charger you have to lower the wand.
The horrible head! It won't even pick up a Cheerio!
No light!
You have to buy the accessories separate. Really...
On wood floors you have to go over the same area at least twice. And you still leave behind dirt.
Just go with the Dyson and hold the trigger.
Pros: hit the button and vacuum.
Cons: Every time you put this on the charger you have to lower the wand.
The horrible head! It won't even pick up a Cheerio!
No light!
You have to buy the accessories separate. Really...
On wood floors you have to go over the same area at least twice. And you still leave behind dirt.
Just go with the Dyson and hold the trigger.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, March 3, 2022
Thank you for providing this feedback and we will pass this along to our product developers.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Extremely Disappointed
on October 22, 2020
Posted by: frosty0601
I have been been a huge fan of LG, however, for the price of the product I feel LG has cheated me. To begin with for the price this product does not come with a soft roll brush. In addition it does a horrible job on cleaning carpets. It also has a tough time picking up small cheerios.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 27, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Horrible for pet hair!
on July 30, 2021
Posted by: Dwayne06
from Philadelphia, PA
I was torn between this and the dyson...I should have gone with the dyson. The design for picking up pet hair is horrible! It gets clogged every two minutes because of the cleaning lever. Unfortunately, because of the price of this useless vacuum.... I’m stuck with it!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 30, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
SUCTION IS POOR
on February 21, 2022
Posted by: CORK64
from CHAMBERSBURG, PA
I JUST BOUGHT THIS LESS THAN 3 MONTHS AGO AND IT IS NOT WORKING. IT BEEPS TO ALERT YOU TO A CLOG BUT YOU CAN'T UNCLOG IT AS THE CLOG IS ABOVE A BROKEN SEAL
Pros: battery
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Jennifer, Social Media, February 24, 2022
Let us help you with that Carol. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com