Customer reviews from lg.com
LG - CordZero Cordless Stick Vacuum with ThinQ - Matte Silver
Average customer rating
4.3
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
121
4 Stars
27
3 Stars
11
2 Stars
5
1 Star
14
89%of customers recommend this product.
(
80 out of
90)
Customer Reviews for LG - CordZero Cordless Stick Vacuum with ThinQ - Matte Silver
Customer Rating
3
Great vacuum for some, but...
on February 4, 2024
Posted by: JadeDustDragon
[This review was collected as part of a promotion.] The vacuum is light weight with serious suction. I love the upright charger, the and that the unit can be easily taken apart.
That said, a large Australian Shepherd dog, whose coat ranges up to 6inches long, and 2 cats. The vacuum does not appear to have issues with the cats' shorter fur, unfortunately, the long dog fur is a different story. Itquickly clogs, where debris comes into the collector bin, so I have to take it apart, using the unlocking tool, frequently to unclog.
Overall, I think this will be a great vacuum for anyone that does not have long furred pets.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 6, 2024
Hello Jade, we understand that it can be difficult to separate from our dearest family members. We appreciate you bringing this matter to our notice. Rest assured, we will pass on your feedback to the relevant department for thorough evaluation in the coming times. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Handling
on February 12, 2024
Posted by: Lg lifer
Back-and-forth for weeks and No resolve. Promises made, but never kept Lots of excuses with random correspondence
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 14, 2024
Hi there. We understand the importance of following through on previously set expectations! Please reach out to us so that we can have a closer look into your experience. Our handle on social media is @LGUSSupport. Be sure to include your phone number and vacuum info. (model and serial numbers) in your private message to us. We'd be happy to help! ^Chris
Written by a customer while visiting lg.com