Customer reviews from Fellow
Fellow - Carter Move Mug 16oz - Matte Grey
Average customer rating
4.6
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
864
4 Stars
90
3 Stars
46
2 Stars
30
1 Star
45
87%of customers recommend this product.
(
223 out of
256)
Customer Reviews for Fellow - Carter Move Mug 16oz - Matte Grey
Customer Rating
1
TERRIBLE SMELL from ceramic coating regardless of following the care instructions from A to Z......
on November 2, 2023
Posted by: Maria
I have barely used this mug and when I started doing so I was so happy that I made my friends and boyfriend buy it... UNTIL it developed the worst smell. I have tried everything to get the smell out, soaking my fellow with the mix of vinegar, baking soda and water and leaving it with baking soda and warm water for 1 hour on 5 different days and leaving it open to dry facing downwards and THE SMEELL IS STILL THERE.
It is definitely coming from the mug itself and I do not understand how if the ceramic is intact, the mug is in perfect condition but it has been IMPOSSIBLE to use it because of that stinky smell.
I contacted Fellow since this issue is definitely a problem of the product itself and not misuse and the reply was:
"Unfortunately at this time, I'm unable to advise on any other methods for this issue. " and a discount code of 10% I will not be using.
I contacted Fellow since this issue is definitely a problem of the product itself and not misuse and the reply was:
"Unfortunately at this time, I'm unable to advise on any other methods for this issue. " and a discount code of 10% I will not be using.
I was such a fan of this brand and believed the whole purpose of ODOR FREE yet what I smell out of it is TERRIBLE PERMANENT ODOR.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Posted by: Max D
from Chicago, IL
Verified Purchase:Yes
This mug's design is beyond perfect. The experience of carrying and sipping from it is exactly as wonderful as described. Unfortunately the ceramic interior REALLY holds onto old coffee/tea smells. I've tried baking soda, vinegar, lemon juice, Dawn... nothing will rid the old smells. It's unpleasant enough to knock two stars off the review, since all I want to taste is the beverage I've just brewed.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
2
Outside paint chipping
on April 30, 2025
Posted by: mflo89
It’s the perfect size and keeps coffee hot and cold for a long time. Unfortunately, the outside paint has started chipping despite only handwashing with mild soap, nonabrasive sponge, and warm water, which is very disappointing since not using it more than a few times.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
I have loved this cup BUT…
on October 20, 2023
Posted by: rmf1026
from Denver, CO
I have loved this cup so much from when I first purchase but the matte paint coating has recently started to chip all around the top of the cup like other reviews. I’ve followed the care instructions and now, I can’t even drink from it without getting paint chips in my mouth… not sure if this just a dud or if this is typical but unfortunately, in my experience this thermos doesn’t really hold up over time.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
1
Not dishwasher safe, develops savory, onion-y smell after a few washes.
on September 28, 2023
Posted by: KeithMoon
I have ~6 of these mugs at the beginning of the pandemic. Initially, I thought they would be perfect for my needs, but once I started using them when things started to open up again, they turned out to be duds. All 6 have developed an onion-y, savory smell to them that shifts the taste of my coffee. While they are marked as "dishwasher safe," they have all started to flake and bubble. Back to the drawing board....
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Posted by: Cy
Verified Purchase:Yes
Chemical smell after first use. This was a replacement for the first mug I had received.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
5
Fits in the Tesla cup holders
on April 14, 2022
Posted by: Alex Y.
from US
It's great! I had been looking for a top quality mug that also fits in my car (Tesla Model Y) cupholder. The splash protection really does a good job too, so now I can enjoy great coffee on the go without worrying about spilling!
Written by a customer while visiting Fellow
Customer Rating
1
Inside coating is a dud!
on April 13, 2022
Posted by: Loren C.
from US
I was so pleased with my new travel bottle so the first few weeks - sleek, pretty, perfect size, nice to sip out of, genius splash guard feature… but while cleaning it now, I’ve just noticed that the ceramic lining has started to come off! I thought for a second that it just wasn’t coming clean with the sponge but then realized the coating was literally coming right off!
Written by a customer while visiting Fellow