Customer reviews from Fellow
Fellow - Carter Move Mug 12oz - Matte Black
Average customer rating
4.6
(1,087 Reviews)
Rating breakdown 1,087 reviews
5 Stars
874
4 Stars
91
3 Stars
46
2 Stars
30
1 Star
46
87%of customers recommend this product.
(
231 out of
265)
Customer Reviews for Fellow - Carter Move Mug 12oz - Matte Black
Customer Rating
1
The kid is completely broken.
on December 23, 2022
Posted by: nicole r.
from US
The kid is completely broken. The cup and lid have never been dropped and only used a dozen times. The bottle and lid has leaked since day 1.
Written by a customer while visiting Fellow
Customer Rating
1
Horrible lid design, poor thinking
on December 1, 2021
Posted by: Rachel S.
from US
Horrible lid design, poor thinking on that one. Who can take the lid off their coffee cup while driving?
Written by a customer while visiting Fellow
Posted by: Schyler
from Chicago
Verified Purchase:Yes
The first fellow move mug I bought (from a local coffee shop) was great. I used it consistently and constantly and loved the design. After it was stolen, I got this one and the experience just isn't the same.
Multiple times, I've put dairy-based drinks in this mug and had them curdle or go sour. At first I thought it was a singular drink oddity but after cleaning the mug and trying again, it's still happening. Dunno if I got a defect or if something about this design doesn't work with milk in a fridge, but it's fallen out of use as I just don't trust it to keep my drinks tasting delicious.
Take the defective one with a grain of salt--maybe the one you get wont have this issue.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: alm124
Verified Purchase:Yes
I prefer this to the other one because it fits in the car cup holder.
Written by a customer while visiting Fellow
Customer Rating
5
Amazing
on June 23, 2024
Posted by: JML
Top quality products, I have not found better coffee products.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
5
Great travel coffee mug.
on October 12, 2024
Posted by: Great travel coffee mug.
Great travel coffee mug. Exactly what I wanted. Very well made, does not spill at all. The coffee tastes great because of the ceramic lined inside. Coffee stays hot for a long time as well. Very satisfied with my purchase.
Written by a customer while visiting Fellow
Customer Rating
5
Buy it
on November 11, 2024
Posted by: laffeyy
I love this mug! The piece to protect from everything hitting your face, to the design, all of it. I dropped it on concrete and it still looks brand new. It holds the perfect amount of your beverage, is easy to clean, sleek and a great price. I want all of them
Written by a customer while visiting Fellow
Customer Rating
1
Smells terrible
on December 31, 2024
Posted by: Aces
Interior of mug smells terrible after one use. Did not use the top.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 6, 2025
Hi there,
We're sorry to hear this happened. One of our Customer Experience team members has emailed you to assist you with this issue. We look forward to connecting and making it right!
Best,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
We're sorry to hear this happened. One of our Customer Experience team members has emailed you to assist you with this issue. We look forward to connecting and making it right!
Best,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow