Customer reviews from Fellow
Fellow - Carter Move Mug 12oz - Matte Black
Average customer rating
4.6
(1,087 Reviews)
Rating breakdown 1,087 reviews
5 Stars
874
4 Stars
91
3 Stars
46
2 Stars
30
1 Star
46
87%of customers recommend this product.
(
231 out of
265)
Customer Reviews for Fellow - Carter Move Mug 12oz - Matte Black
Posted by: JG
Verified Purchase:Yes
Bought because I wanted a water tight container for iced coffee to bring to work. First day it leaked coffee all over my bag. Tried testing by filling up with water and shaking it in my hand and again it immediately began weeping from one side no matter how I tightened the lid. I liked the size and shape but leaking defeats the whole purpose, so I won't be using it.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, March 29, 2024
Hi there,
Thank you for taking the time to share your feedback! We're sorry to hear you are experiencing this with your Carter! This may be an issue with the rubber gasket surrounding the lid; if it is damaged or missing, that would cause a leak even with the lid closed.
Please check to see that the gasket is still snug around the lid as demonstrated here.
We have replacement gaskets for Carter Move and Carter Wide at the links below:
Carter Move: https://fellowproducts.com/products/carter-replacement-gasket
Carter Wide: https://fellowproducts.com/products/carter-88-gasket
- The Fellow Team
Thank you for taking the time to share your feedback! We're sorry to hear you are experiencing this with your Carter! This may be an issue with the rubber gasket surrounding the lid; if it is damaged or missing, that would cause a leak even with the lid closed.
Please check to see that the gasket is still snug around the lid as demonstrated here.
We have replacement gaskets for Carter Move and Carter Wide at the links below:
Carter Move: https://fellowproducts.com/products/carter-replacement-gasket
Carter Wide: https://fellowproducts.com/products/carter-88-gasket
- The Fellow Team
Written by a customer while visiting Fellow
Posted by: Zoha
Verified Purchase:Yes
I am a college student and even though I have to penny pinch constantly, I decided to splurge on this mug because I’m always on the go and I thought it would be a good investment. So disappointed with this purchase, the mug started smelling terrible after just one week of using it and I can’t get the smell out. My tea tastes awful because of the smell and it’s become unusable.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
3
Great cup, not so practical
on February 12, 2025
Posted by: Coffee head
First, the product in itself is 5 star. However from a practical point of view 3 star. What I love: I like the ergonomic feel of the cup. I love the look of the cup. It's not huge and fits well in my hand, very comfortable. I like the porcelain coating on the inside of the cup. My coffee seems to stay warmer longer versus other travel cups. What I don't love or should I say, things I did not consider when purchasing: 1. You must remove the lid to drink and in a car and the lid usually stays off while driving, hence the coffee gets cold. 2. Where do you put the lid, on the passenger seat? 3. When at the coffee shop, what do you do with the lid and the splash guard while the Barista is filling your cup? (while trying to pay and your wallet is out) 4. If I'm holding a baby in one arm and coffee in the other, how do I open the cup? And what do i do with the lid?
As much as l love the design of this cup, it is not the most practical for me.
As much as l love the design of this cup, it is not the most practical for me.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, February 13, 2025
Hi there,
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com. \
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for sharing your experience with us! Your feedback is incredibly valuable, and we'll be sure to relay it to our product team. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com. \
Thank you!
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
3
Don't drop it!!
on March 28, 2025
Posted by: Eric
Good but not great, I love the look, feel, and function. Many compliments in the first week.
After dropping one time from 3-4 feet it no longer completely seals. So I can't throw it in my bag or pocket as I intended to use it
After dropping one time from 3-4 feet it no longer completely seals. So I can't throw it in my bag or pocket as I intended to use it
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
1
Beware metal chipping
on February 14, 2025
Posted by: S
Metal chipped and went inside my skin… and I had to dig the metal out… fellow hasn’t gotten back to me about a replacement
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, February 19, 2025
Hi,
We're sorry to hear this happened. One of our Customer Experience team members will be reaching out via email to assist you with this issue. We look forward to connecting and making it right!
Best,
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
We're sorry to hear this happened. One of our Customer Experience team members will be reaching out via email to assist you with this issue. We look forward to connecting and making it right!
Best,
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
My girlfriend loves you more than me
on June 12, 2025
Posted by: buddy2541
I want to send this mug back but I can’t. I purchased this mug for my girlfriend and now I think she’s love this mug more than me. Fellow you’re doing tooo much. Chilll. You don’t have to be this good.
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow
Customer Rating
2
Coating scratched off
on October 15, 2023
Posted by: Brian
from California
I got this as a gift and i was stoked. After one week I stirred my drink with a spoon and the inside coating scratched off. I wasn’t stirring violently (how can you?). Pretty sad about it.
Written by a customer while visiting Fellow
Posted by: Left in the dark
from San Francisco
Verified Purchase:Yes
The white color is easily scratch. You can see the marks unfortunately
No, I would not recommend this to a friend.
Written by a customer while visiting Fellow