Customer reviews from Fellow
Fellow - Carter Move Mug 16oz - Matte Black
Average customer rating
4.6
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
863
4 Stars
90
3 Stars
46
2 Stars
30
1 Star
45
87%of customers recommend this product.
(
222 out of
255)
Customer Reviews for Fellow - Carter Move Mug 16oz - Matte Black
Posted by: Starfish and Coffee
Verified Purchase:Yes
Fast delivery, fine product..
I truly enjoy drinking both hot and iced coffee and tea out of the Carter Move Mug. I bought it for its leakproof seal, ceramic interior and ice catching insert.....but..
then I realized that there was a rubber gasket that while removable, was difficult to clean and dry.
It holds the scent of the last beverage despite thorough cleaning.
I now have lost it (while trying to clean it) and I'm ordering several replacements (one for tea, one for coffee).
Other than the gasket issue, I am really enjoying my mug and want to get another one.
I would recommend this to a friend!
Written by a customer while visiting Fellow
Posted by: SP
Verified Purchase:Yes
Finally, the perfect travel tea mug! Fits in the hand & car perfectly. Temperature regulation is divine!
I would recommend this to a friend!
Written by a customer while visiting Fellow
Customer Rating
3
on October 23, 2024
Posted by: CN
I have been loving this travel mug so far, but it is not dishwasher safe. The description online states that the mug is dishwasher safe, but upon arrival, it comes with a notice that the exterior coating may be 'discolored' in the dishwasher, which is deceiving.
Response from FellowBy CX, Customer Experience Team, October 24, 2024
Hi there,
Appreciate your feedback. We are excited to share that after completing a thorough round of rigorous quality tests, we've confirmed that our Carters are indeed top-rack dishwasher safe. The information you're referencing was published before this was confirmed, so we apologize for the confusion.
Please let me know if you have any other questions.
Kind regards,
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Appreciate your feedback. We are excited to share that after completing a thorough round of rigorous quality tests, we've confirmed that our Carters are indeed top-rack dishwasher safe. The information you're referencing was published before this was confirmed, so we apologize for the confusion.
Please let me know if you have any other questions.
Kind regards,
-The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1
Poor quality
on January 11, 2025
Posted by: Tom
There is a manufacturing fault on the product. And the lid doesn’t open and gets stuck when you try and open
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 15, 2025
Hi there,
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1
Difficult
on January 17, 2025
Posted by: Bee
The lid is VERY difficult to remove. In fact, mine is unusable as the lid is stuck. I’ve followed Fellow recommendations which did nothing. .
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, January 23, 2025
Hi there,
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Thank you for taking the time to share your feedback! We're glad to see that one of our agents has already been in touch with you to assist you. Should you have any additional feedback to share, please feel free to reach out to us at hello@fellowproducts.com.
- The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
1
I got a lemon
on January 30, 2025
Posted by: Jsobon
It broke the second time I used it. The top won’t open back up. It was full of hot tea and it seems like the grooves are off. Very disappointing.
Response from FellowBy CX, Customer Experience Team, February 5, 2025
Hi,
We're sorry to hear this happened. One of our Customer Experience team members has reached out via email to assist you with this issue. We look forward to connecting and making it right!
Best,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
We're sorry to hear this happened. One of our Customer Experience team members has reached out via email to assist you with this issue. We look forward to connecting and making it right!
Best,
The Fellow Team
Kyle
Customer Experience Agent
[He/Him pronouns]
Working Hours: Monday - Thursday PST
Written by a customer while visiting Fellow
Customer Rating
5
The Fellow Carter Move Mug, or How I Learned to Stop Feeling Sad and Love My Coffee At Work
on March 24, 2025
Posted by: Rob
So here it is: a travel mug that doesn’t taste like the inside of an old trombone. The Fellow Carter Move Mug is a miracle of design—no black plastic anywhere. You know what black plastic tastes like? Regret and broken New Year’s resolutions. This mug? My coffee tastes like my coffee. Actual coffee. The kind you imagined you’d be sipping while writing your novel in a cabin somewhere, before your life became emails and microwave dinners.
The interior is ceramic, which means the flavor doesn’t get bullied by metallic tang or plastic aftertaste. It’s smooth. It’s honest. It lets the coffee speak for itself, like a kind uncle at a family reunion who just wants to tell one good story before he dies.
Oh, and the splash guard—ingenious. No, it whispers, this coffee is not for your pants today.
I drink from it and feel slightly less doomed. It’s amazing.
Written by a customer while visiting Fellow
Customer Rating
3
Mug is great! Communications, not so much
on December 1, 2025
Posted by: ben
The mug itself is great. I've bought a few, replacing one whenever it gets lost or too damaged in normal use to function. They keep things hot or cold, as needed, for a long time. I like the splash guard too. Five stars for the mug.
I also wanted to say that Fellow's email policy is ABSURD. I've received 25 marketing emails from them in the 13 days since I bought a mug directly from the site, despite NOT clicking the "I want to receive email communications" box at checkout. Two per day. That's insane. One star for bombarding me with emails. I'll buy from other sales channels in the future.
I would recommend this to a friend!
Written by a customer while visiting Fellow