Customer reviews from swann.com
Swann - Wireless Window and Door Alert Sensor (2-pack) - White
Average customer rating
3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
1
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Swann - Wireless Window and Door Alert Sensor (2-pack) - White
Customer Rating
1
Worked for a week!
on March 26, 2022
Posted by: Tc20
from San Antonio, TX
Frequency of use:Daily
These are pure junk! Poorly designed and week signals. Don’t waste you money!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 30, 2022
Hello Tc20,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Window/Door Alert Sensor 2 Pack. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Window/Door Alert Sensor 2 Pack. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Tera
Verified Purchase:Yes
Had some trouble with set up. Got one of two connected to network… won’t let me have two set up at the same time. Just one or the other..
Response from swann.comBy LV, Customer Support, January 18, 2023
Dear Tera,
We ar sorry you are experiencing trouble with your Swann sensors. Please know Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. If your unit became damaged shortly after your 12-month warranty was up, please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Your feedback is important to us.
LV - Swann Team
We ar sorry you are experiencing trouble with your Swann sensors. Please know Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. If your unit became damaged shortly after your 12-month warranty was up, please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: =GP=
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, April 24, 2024
Thank you for your 5-star rating! We hope you continue to enjoy your Swann product. LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Benjamin1991
Verified Purchase:Yes
With cameras that feature alarms, I was suprised you couldn't have the sensors trigger them.
Response from swann.comBy LV - Swann Team, April 8, 2025
Hello Benjamin1991,
Thanks for your feedback! These sensors are designed to alert you to entry activity through doors or windows and connect directly to your Wi-Fi, no hub required or pairing with additional equipment. They’re easy to install using adhesive mounts and come with batteries so you can use them right out of the box. You’ll also receive instant push notifications through the Swann Security app for convenient remote monitoring and management of all of your Swann products in one place.
If you have any questions or would like help optimizing your setup, feel free to reach out to us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Thanks for your feedback! These sensors are designed to alert you to entry activity through doors or windows and connect directly to your Wi-Fi, no hub required or pairing with additional equipment. They’re easy to install using adhesive mounts and come with batteries so you can use them right out of the box. You’ll also receive instant push notifications through the Swann Security app for convenient remote monitoring and management of all of your Swann products in one place.
If you have any questions or would like help optimizing your setup, feel free to reach out to us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com