Customer reviews from https://www.asus.com
ASUS - ZenBook 14" Laptop - AMD Ryzen 7 - 16 GB Memory - 1 TB SSD - Pine Gray
Average customer rating
3.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
2
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for ASUS - ZenBook 14" Laptop - AMD Ryzen 7 - 16 GB Memory - 1 TB SSD - Pine Gray
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Great laptop, only concern is it is a little hot sitting on my lap especially when plugged in and definitely cannot game with it on the lap with out a pad or lift
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Joan C
Verified Purchase:Yes
This laptop was a dud. After setting up and using the laptop for a few hours, it would not boot up a few days later.
No, I would not recommend this to a friend.
Written by a customer while visiting https://www.asus.com
Posted by: Tachbibi
Verified Purchase:Yes
When I got this laptop the seal was already broken. Moreover, the laptop wasn't working properly. The fan was making loud noise. When I was trying to do simple operations such as opening jpg files, it refused to that. So I was really disappointed and returned it back.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, December 17, 2024
Dear Tachbibi,
Thank you for your comment.
We do understand your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like running resource-intensive applications, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please ensure the system was not compromised by viruses or malware by doing a full system scan using internet security software or application. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decrease or normalizes once utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like running resource-intensive applications, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please ensure the system was not compromised by viruses or malware by doing a full system scan using internet security software or application. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decrease or normalizes once utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Nooo
Frequency of use:Daily
Verified Purchase:Yes
So far so good very fast but screen is super small and the mouse pad can get annoying when using it it tends to add numbers to whatever your typing because some genius decided to integrate a number pad with a scrolling pad? If anyone knows how to turn that off I'd appreciate it who would even use it.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: XX_Reaper209_Xx
Frequency of use:Daily
Verified Purchase:Yes
Slim light efficient havent had a problem
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Bubba P
Frequency of use:Daily
Verified Purchase:Yes
This Zenbook scores very well in speed and capability. I use this machine for work with dual monitors. I will have several pdfs, word docs, and excel spreadsheets open simultaneously. Be sure to update the BIOS when a new one is available. Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com