Customer reviews from otterbox.com
OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 - Navy Captain
Average customer rating
3.5 out of 5
3.5
(10 Reviews)
Open Ratings Snapshot
Rating breakdown 10 reviews
5 Stars
6
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
3
57%of customers recommend this product. 
(
4 out of 7
)
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Customer Reviews for OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 - Navy Captain
Customer Rating
1 out of 5
1
Way too slippery
on September 30, 2021
Posted by: Z_dog22
I have always went with a Defender previously. Opted this time for a thinner case in the Symmetry but it is so slippery it caused me to drop my phone more than once already.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 1, 2021
Hi there!

We're sorry to hear that you weren't a fan of your Symmetry Series case! We appreciate your feedback about the grip provided by that case, and we'll be sure to get your thoughts passed along to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Very sturdy, the case is protective
on March 19, 2022
Posted by: Anonymous
Verified Purchase:Yes
Great case, sturdy and protective. Don’t have to worry.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
I wouldn't recommend
on October 11, 2021
Posted by: JTBKY
Verified Purchase:Yes
I like the cheaper cases better. Seems waaaay too slipperly. Save you some money and get a cheaper otterbox.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
We're sorry to hear you've had some trouble keeping a handle on your new iPhone 13 while covered with the Symmetry Sereis+ with MagSafe Case.

As one of our most streamlined options, we went with that smooth outer surface in order to aid in retrieval from pockets and such. Although it wouldn't accommodate the use of Apple's MagSafe accessories, our standard Defender Series Case has an outer synthetic rubber slipcover that would provide more grip.

https://www.otterbox.com/en-us/iphone-13/defender-series-case/77-85437.html#start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Quality Case
on December 8, 2021
Posted by: 384ro
I have had this case for about a month now and it has protected my phone well so far. I am very clumsy and drop my phone a lot and each hard fall on concrete hasn’t left my phone (or the case, really) damaged. Lots of reviews say it’s slippery and I was skeptical of that at first. I think the slick feeling of it is nice and I don’t have to constantly wipe off fingerprints, dust, smudges, etc. However, the price was the biggest downside. The MagSafe could also be a bit stronger. If you’re skeptical, I still recommend trying out this case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Case not secure enough
on February 21, 2022
Posted by: Rick
I have had this case in black for about 6 months and at first the case was good, the phone has now become lose inside the case and when held you can feel the phone moving inside the case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 23, 2022
It's not like the Symmetry Series+ Case to stretch in such a way that you'd notice your iPhone feeling loose within, and we're sorry that you've had such a peculiar and disappointing experience.

Fortunately, we've got an awesome warranty that will help to cinch things down for the long haul with a brand-new replacement. Just ping our friendly Otters by way of the link below or at 1-855-688-7269 and we'll be glad to get things rolling!

https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
on March 3, 2022
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not the right case for me
on October 2, 2021
Posted by: Matt
I have this same Otterbox case on my Iphone 11 and love it. There is a nice thin rubber boarder and the back is a bit roughed for better grip. I just received the Iphone 13 today and got this case thinking it would be the same. Sadly it's not. It's extremely slick feeling and over all seems very cheap. The entire case is just one slick plastic piece.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 4, 2021
We're sorry to hear the Symmetry Series+ Antimicrobial Case with MagSafe wasn't quite to your liking in terms of its finish. The case does actually still have the same two materials fused together for a one-piece design as the one you had for the iPhone 11, however, the tactile difference is likely due to the antimicrobial coating of this particular model.

We do make the Symmetry Series+ Case with MagSafe without the antimicrobial properties for iPhone 13, so perhaps that would be of interest? You can take a closer look right here on our website, and feel free to give us a call at 1-855-688-7269 with any questions and we'll always be happy to help!

https://www.otterbox.com/en-us/iphone-13/symmetry-series--case-with-magsafe/77-85621.html#prefn1=featuresRefinements&prefv1=Slim&sz=63&start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
As Advertised
on October 29, 2021
Posted by: stopro
Verified Purchase:Yes
Had them a few weeks .. nice fit/quality… no wireless charging issues.
Happy I bought it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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