Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Clear Case for Apple iPhone 13 Pro - Wallflower
Average customer rating
3.9
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
23
4 Stars
2
3 Stars
4
2 Stars
3
1 Star
5
75%of customers recommend this product.
(
21 out of
28)
Customer Reviews for OtterBox - Symmetry Antimicrobial Clear Case for Apple iPhone 13 Pro - Wallflower
Customer Rating
3
So pretty…but
on January 14, 2022
Posted by: Candy
I am all about glitter…my favorite thing, so when i saw this case I was so happy! I can’t buy anything but otterbox cases because i am that person that drops her phone repeatedly, and otterbox has never let me down! The case is definitely beautiful, but it started turning yellow after a few months and no matter what I tried to clean it, the yellow remained. Totally ruined the look and is not pretty anymore. Just be forewarned before you buy, that it won’t stay sparkly clear for long.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 18, 2022
Totally get that if you wanted a yellow OtterBox then you would have just bought one, and we're sorry to hear that your current case has suffered such discoloration.
We'd love a chance to help restore clarity to your experience with the Symmetry Series, so feel free to ping our friendly, color-conscious Otters via our online support, and we'll be more than happy to spruce things up with a brand-new warranty replacement, which we trust will keep your iPhone looking sharp for the long haul!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
We'd love a chance to help restore clarity to your experience with the Symmetry Series, so feel free to ping our friendly, color-conscious Otters via our online support, and we'll be more than happy to spruce things up with a brand-new warranty replacement, which we trust will keep your iPhone looking sharp for the long haul!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Great case but don't purchase the clear ones
on March 1, 2022
Posted by: Laura
The clear case deeply yellowed in a couple months. It looks very dirty. Otherwise the fit and protection from the case is great. The buttons are easy to use with this case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 2, 2022
Great to know you're otherwise a fan of the Symmetry Series Clear Case, but we can certainly appreciate how such discoloration would put a damper on your overall enthusiasm for the piece. Fortunately, we've got a great warranty that will help to clear things up for the long haul with a brand-new replacement.
Just ping our friendly Otters by way of the following link or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Just ping our friendly Otters by way of the following link or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Scratched and Cracking in half a year
on September 3, 2023
Posted by: kawauso_aster
I bought this as a new case for my iPhone 13 Pro. I was super excited to get this case and use it. In less than 2 months, the grip part had turned a deep yellow. The sides began peeling off. The grip near the charger port wouldn’t stay in. Because of prices and the fact I needed a phone case, I did not return it. However, it got increasingly worse. The first time I dropped my phone with this case on, the case did nothing for it and instead the screen protector shattered. The second time I dropped it, the top of the case scratched and cracked open. I am scared to drop it again and am purchasing a new case. I DO NOT recommend this for anyone wanting a long lasting case as what this case is advertised like.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 5, 2023
Hello! We apologize that you have experienced issues with your case over time. We have a great warranty and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Fine, not very comfortable to hold
on January 12, 2022
Posted by: Jeff
The sides have a weird indent all the way around so you feel like you're constantly getting a paper cut. I was looking for a grippy case but it's not very grippy. The color options are kind of weird, I chose the ombre one and wasn't a huge fan. I returned the case.
Response from otterbox.comBy OtterBox , Customer Service Team , January 13, 2022
Hi, Jeff!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the feel of your case and the color options available, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the feel of your case and the color options available, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Great case
on February 24, 2022
Posted by: MeganV
I bought this in October of 2021. The case does yellow. Otherwise I love the case…
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Great while it lasted
on June 14, 2023
Posted by: Anonymous
My case was good for about 6 months and then the outside part got really yellow, then the seal between the backplate and the rim slowly came apart in about a week and spilt, also there’s stuff on the inside of the case that does not wash off no matter what i do.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 16, 2023
We're very sorry to hear that the Symmetry Series Clear case for your iPhone 13 Pro has seen better days. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. There's no need to worry though! We have our amazing product warranty in place to keep you covered when something unexpected like this happens. Just give our friendly Otters a buzz at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Matthe
Verified Purchase:Yes
The phone case turned yellow after a month of owning.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
I love Otterbox!
on October 21, 2021
Posted by: Lizzy B
So, Otterbox is the only company I trust with my iphones. I drop my phone A LOT! I am a teacher, so I drop my phone in the classroom, in the playground, and on the concrete on my way to my car at the end of the day. I have kicked my phone by mistake when I've dropped it, I've had my phone fall down a few stairs, and I've dropped them on tile.My iphones have never, not once shattered a screen or been broken. I don't even use a protective screen. I absolutely love my Otterboxes.
With all of this being said, I got my new iphone on Oct. 6, and I dropped it twice that day!. My phone is safe and sound with my Otterbox.
Thank you Otterbox, for making such good products. I've been a diehard fan for MANY Years. I wish you guys had a buy ten phone cases, get the 11th free, because that would be awesome ;)
With all of this being said, I got my new iphone on Oct. 6, and I dropped it twice that day!. My phone is safe and sound with my Otterbox.
Thank you Otterbox, for making such good products. I've been a diehard fan for MANY Years. I wish you guys had a buy ten phone cases, get the 11th free, because that would be awesome ;)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com