Customer reviews from otterbox.com
OtterBox - Strada Via Case for Apple iPhone 13 Pro Max - Black Night
Average customer rating
2
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
1
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for OtterBox - Strada Via Case for Apple iPhone 13 Pro Max - Black Night
Posted by: beauty
Verified Purchase:Yes
i returned it because the quality is too cheap, cheap
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 13, 2021
What's going on with the Strada Series Via Case that has you feeling like the quality isn't as it should be? We absolutely put every effort—from design and materials to manufacturing and post-production testing—to ensure our products will provide the very best protection and performance around, so we were definitely surprised to learn of your disappointment.
Please feel welcome to touch base at 1-855-688-7269 with any specific product questions or concerns, and we'll always be happy to chat.
Kindly,
OtterBox Customer Service Team
Please feel welcome to touch base at 1-855-688-7269 with any specific product questions or concerns, and we'll always be happy to chat.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Terric
Verified Purchase:Yes
This box is what I used for my other phones but this one is very very heavy. It protects the phone but bulky Unfortunately it was the only box that closed for the iPhone 13 pro recommending is a hard thing
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , November 19, 2021
Hi there!
We're sorry to hear about your disappointment with your Strada Series case! We appreciate your feedback about the weight of your case, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Strada Series case! We appreciate your feedback about the weight of your case, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Pretty but not very protective
on October 11, 2022
Posted by: Rylei
I brought the case and the second day that I had it I drop it on my floor and it didn't protect it very much
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2022
We are very sorry to learn of the damage your iPhone sustained to its backside while under the watch of the Strada Series case—especially on just day two. Ugh.
Although we really do put forth every possible effort to help limit the potential for such things, unfortunately, any given incident is still subject to some unique variables that prevent us from being able to eliminate all risk. Our warranty isn't going to be able to help with any device repairs, but we would very much like to get you set up with a new OtterBox for a fresh start on that side of things.
Please feel welcome to reach us at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Although we really do put forth every possible effort to help limit the potential for such things, unfortunately, any given incident is still subject to some unique variables that prevent us from being able to eliminate all risk. Our warranty isn't going to be able to help with any device repairs, but we would very much like to get you set up with a new OtterBox for a fresh start on that side of things.
Please feel welcome to reach us at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com