Customer reviews from otterbox.com
OtterBox - Strada Case for Apple iPhone 13 - Shadow Black
Average customer rating
3.9
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
10
4 Stars
3
3 Stars
3
2 Stars
3
1 Star
1
85%of customers recommend this product.
(
11 out of
13)
Customer Reviews for OtterBox - Strada Case for Apple iPhone 13 - Shadow Black
Posted by: ScottF
Verified Purchase:Yes
This is 3rd version of the Strada case. I had one for 6S and my XR. I feel very confident that my phone is protected with this case. The texture of case seems cheaper than my old cases but I also thought the same about the case for my XR originally. It got better with age, so I’m hoping that this case will look better as it wears too. They have also made the flap for opening case a lot smaller, which I don’t like because it makes case hard to open. I’m not sure why they made this change, I never had an issue with on my old cases. Also, the magnet to hold folio open is ridiculously strong, seems like overkill.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 19, 2022
Hi, Scott!
We're sorry to hear that you're not loving your current Strada Series case as much as the ones you had in the past! You're definitely right about the look of that case; we do expect those to wear into a nice patina that is unique to you! We do appreciate your feedback about the opening tab for the folio cover, and we'll be sure to let our design team hear your thoughts. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your current Strada Series case as much as the ones you had in the past! You're definitely right about the look of that case; we do expect those to wear into a nice patina that is unique to you! We do appreciate your feedback about the opening tab for the folio cover, and we'll be sure to let our design team hear your thoughts. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Strada 13 case
on July 6, 2022
Posted by: Richard
I really like the look of the case and seems to work well when I first purchased it.
Unfortunately after about 3 months of use the case doesn't seem to hold the phone well enough. If you are holding the wallet flap while using the phone if your not careful the phone will fall out of the case. Not what i expected and nt good enough in my opinion.
Unfortunately after about 3 months of use the case doesn't seem to hold the phone well enough. If you are holding the wallet flap while using the phone if your not careful the phone will fall out of the case. Not what i expected and nt good enough in my opinion.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 8, 2022
Hi, Richard!
We're sorry to hear that your Strada Series case isn't fitting on your device anymore! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Strada Series case isn't fitting on your device anymore! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
It’s good
on June 3, 2023
Posted by: YiggityYak
It’s a great case, only thing is the pockets stretch out over time and use, the magnet is sometimes TOO strong, and when the case is open, it’s not magnetic in the back so it just dangles around, which is slightly annoying. It’s a good case, definitely not the best, but definitely not the worst either.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sandy
Verified Purchase:Yes
I bought this case in tan and the material scratched up way too easily. Bought the black one too but ended up returning it too because of the quality of the material.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 28, 2022
We're simultaneously sorry and surprised that you had such trouble with the Strada Series Case. The leather of these products is actually treated with a coating to help with excessive scarring, though the types of materials they come into contact with and the amount of force involved can certainly still be a factor.
Understanding you returned the second case, if you still have the original one in hand we'd be more than happy to help with a brand-new warranty replacement for a fresh start. Just give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll get right on the case!
Best,
OtterBox Customer Service Team
Understanding you returned the second case, if you still have the original one in hand we'd be more than happy to help with a brand-new warranty replacement for a fresh start. Just give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: IphoneOwner
Verified Purchase:Yes
Best case I have ever owned. Have used it for my last 3 iPhones and has never failed me regarding protection of my phone. OtterBox has the best customer service and will never buy anything different.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
This is a threat protector for the iPhone 13. I strongly recommend this for iPhone 13. It also looks good too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Love my case but doesn’t stay seated in
on June 25, 2023
Posted by: Slcmtom
I love my Strada cover. It holds my DL and a credit card. But the reason i gave it only a few stars is because my phone doesn’t stay seated in and sticks out on the bottom. So, i have a cracked screen on the bottom of my phone.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
Hi there! While we are happy to hear that you are loving most aspects of our Strada Series case, we are sorry to hear that there are some pain points with this case. Have you verified that this case is the correct size for your device? If you have verified that this is the correct size case for your device, give us a ring at 1-855-688-7269 and one of our friendly Otters would be happy to help troubleshoot this issue with you.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Good quality and finish - downgrade on functionaly
on August 7, 2023
Posted by: Robert W
I have this same case on my iPhone 11 and love it. This redesign for the 13 has a little bit to be desired. There is no longer a tab on the side of the cover to grasp when opening. This makes opening a real chore sometimes. The magnets holding the cover in the open position are a little too strong and make closing a little difficult too. The internal projections for the volume controls are little long. this lifts the case off the side of the phone. You can see a definite gap along the left edge near the buttons. ANY pressure on the side of the case adjacent to the volume controls will cause the volume to change. It's like the case already has both the buttons slightly depressed. Overall I'm very pleased with the quality and finish of the case. However the functionality just isn't up to the normal Otterbox standards.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, August 8, 2023
Hello! Thanks for being a fan of the Strada Series case! We're so glad you found this great option for your newer device. We're sorry to hear about the symptom you are experiencing with the volume controls. Should this issue continue, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com