Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 - Renaissance Pink
Average customer rating
4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
4
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
0
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 - Renaissance Pink
Posted by: Mike007
Verified Purchase:Yes
I do like it but the only thing is it’s a little slippery I wish I had some rubber or something to keep it from sliding out of my hand or when I sit it up
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Consistently lower protection and grip
on November 10, 2021
Posted by: Bw100
In addition to several Defender series cases, I have also owned two Symmetry cases and used them for years on my IPhone 7+, IPhone XR. Frustratingly, the level of protection and grip continues to go down. The case on my 7+ offered interior back padding and durable shock absorbing rubber on the edges. The XR case eliminated the interior back padding and changed the edge material to a harder plastic-type rubber. The buttons also had too little resistance, leading to endless unintentional button pushes when taking the phone in and out of my pocket.
The case for the iPhone 13 had improved buttons, but it continued to have a thin layer of cheap feeling plastic on the interior back of the case. Additionally, the side rubber now has a very hard plastic rubber on the sides that doesn’t seem to offer much shock protection, and even less grip. I returned the case and will be avoiding Otterbox cases for the time being. Hopefully Otterbox can restore the quality Symmetry series someday.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 12, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. We're sad to hear that you returned your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. We're sad to hear that you returned your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: zill
Verified Purchase:Yes
I had this cover for my previous iPhone and it was a “no brained” to stick with this cover for my new phone! Simple , tough - all the protection I could need . Color is nice but wish there had been more to select from
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Best from day one
on September 28, 2021
Posted by: Jess1959
I got this with my new iPhone 13pro max only cuvée I ever used so dropped it 3or 4 times and with my grand kids I needed something tough this is it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve213
Verified Purchase:Yes
This is my 3rd or 4th OtterBox cover. All do the job of keeping my iphone safe as i fumble thru like!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love it
on September 14, 2022
Posted by: Lyssa
Just got it today I love it already I have it in blue too
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Looks pretty different than the picture and shows signs as if it was returned and resold
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 3, 2022
We're sorry to hear the Enigma version of the Symmetry Series case arrived looking previously used. Given how our distribution centers operate, we can't even imagine that to be a possibility.
But whatever's going on with the case you received, we'll be glad to help get things rolling on a brand-new warranty replacement that is sure to keep your iPhone looking sharp while covered for safekeeping! Just ping our friendly Otters through the link below or at 1-855-688-7269, and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
But whatever's going on with the case you received, we'll be glad to help get things rolling on a brand-new warranty replacement that is sure to keep your iPhone looking sharp while covered for safekeeping! Just ping our friendly Otters through the link below or at 1-855-688-7269, and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com