Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro - Resilience Grey
Average customer rating
2.9
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
5
4 Stars
2
3 Stars
0
2 Stars
3
1 Star
5
42%of customers recommend this product.
(
5 out of
12)
Customer Reviews for OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro - Resilience Grey
Customer Rating
1
A huge step down for the Symmetry Series
on October 6, 2021
Posted by: Ckruse
I have used the Symmetry series for the past several years on different iphone models. Right out of the box I noticed it was flimsy compared to the previous ones I've had. Also, there is a grainy texture on the back that makes it unpleasant to the touch and harder to hold. Why did Otterbox mess with this case?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 8, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about the grip and feeling provided by your case, and we'll be sure to let our design team hear your thoughts. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you do run into any troubles with your case, please don't hesitate to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about the grip and feeling provided by your case, and we'll be sure to let our design team hear your thoughts. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you do run into any troubles with your case, please don't hesitate to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ottergirl
Verified Purchase:Yes
I ordered the Symmetry case before I received my iPhone 13 pro. I’ve had nothing but otterbox symmetry cases for about 7 iPhones and had always been happy with them. This one does not seal around the outer edges as well as the cases in the past. I called otter and a new one of the same style was sent to me with the same problem. I just might look around.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
Thanks for the heads-up on the peculiar issue you've noticed with those two most recent Symmetry Series cases, Ottergirl. That Definitely wasn't anything that gave us cause for concern during our internal testing, but we'll make sure our quality team is made aware so they can dig a little deeper.
Are you utilizing the MagSafe functionality of your new iPhone 13 Pro? If so, it might be worth giving our Symmetry Series+ with MagSafe a go to see if that resolves the issue. Feel free to touch base again at 1-855-688-7269 and we'll be glad to help make sure you have a great experience going forward!
Best,
OtterBox Customer Service Team
Are you utilizing the MagSafe functionality of your new iPhone 13 Pro? If so, it might be worth giving our Symmetry Series+ with MagSafe a go to see if that resolves the issue. Feel free to touch base again at 1-855-688-7269 and we'll be glad to help make sure you have a great experience going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Protective but yet a bit climpsy
on February 2, 2022
Posted by: Anonymous
so , i recently got this in Grey, first time i noticed that the sillicone didnt fit snug like they used to , a bit loose on volume up down and screen lock buttons , not sure it will protect my ip like it used to , can u guys explains about the drop test thing? will it survived and protect my phone like it used to ?
Written by a customer while visiting otterbox.com
Customer Rating
2
loose fitting
on October 2, 2021
Posted by: new9zave
not happy with this case. the volume side of the case exposes part of the stainless portion of iphone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 6, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! It's odd to hear that your OtterBox isn't properly lined up with your device, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! It's odd to hear that your OtterBox isn't properly lined up with your device, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: obrun26
Verified Purchase:Yes
The Symmetry product offering maintains its slim function while providing protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Zadith
Verified Purchase:Yes
I bought color black. It is very strong and exactly what I needed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: YW13
Verified Purchase:Yes
Love my purple cover and shipping was fast. Great company
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Michelle
Verified Purchase:Yes
Study. Nice raspberry pink color.
Fit perfectly.
Fit perfectly.
Written by a customer while visiting otterbox.com