Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Enigma
Average customer rating
3.4
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
7
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
4
54%of customers recommend this product.
(
7 out of
13)
Customer Reviews for OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Enigma
Posted by: Jump in Jupiter
Verified Purchase:Yes
Bought this product and the case snapped on edges two weeks later
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 22, 2021
Hi there!
We're sorry to hear about the damage to your Symmetry Series case! It's odd to hear that your OtterBox broke so quickly, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Symmetry Series case! It's odd to hear that your OtterBox broke so quickly, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Always totally satisfied with the Otter Box phone.
on October 28, 2021
Posted by: Katie
Verified Purchase:Yes
I have had this for a month. Always totally satisfied with Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bigrich0272
Verified Purchase:Yes
Love the case Otterbox warranty is trash though to
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rich
Verified Purchase:Yes
Great phone protection. The case fits well and so far has protected my wife’s iPhone 13 Pro Max.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Case Falls Apart
on March 3, 2023
Posted by: samantha
My family has been using OtterBox cases for years, and we have always loved them. However, my mom and I both purchased this case for our iPhone 13s, and after about 8 months of use, the lining started detaching from the case. This issue appeared in the areas surrounding the power-off buttons, the volume buttons, and the charging port. A few months later, my mom's case experienced the same problem. Initially, I assumed it was just a defect and contacted OtterBox for a replacement, which they provided free of charge under the warranty. However, after about 7 months of using the replacement case, the lining started detaching again. Despite the case having protected my phone from numerous drops, the detached lining caused the screen to crack immediately upon dropping and I now have multiple cracks on my screen (I know it is my fault for dropping my phone, but I should still be able to rely on my case to offer some level of protection, especially if it is on the pricer side, and this case no longer does this). The fact that this has happened three times with this case indicates a major flaw in its design, and it is no longer protective once the lining detaches.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
We're very sorry to learn about your experience with the Symmetry Series case. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. As far as that stretching goes, there are actually a few things that can cause something like this to happen, but our Otter engineers work hard to keep such complications at bay. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Mara
Verified Purchase:Yes
As soon as I opened the product I was disappointed. Not only does the print of the design not look as good in person as it does online but the case feels incredibly weak and flimsy. It's pretty much just an overpriced hard plastic case. I immediately started the process to return it. But also they charge you shipping to return it even though the listing is very misleading about quality. So don't waste your time with this and just get one from another brand all together.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 2, 2021
Hi, Mara!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the print and feeling of the case, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the print and feeling of the case, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
This is a 12 Pro Max Case with 13 Pro Max cutouts
on October 10, 2021
Posted by: TJ21
Verified Purchase:Yes
Otterbox states that this is “backwards compatible” for the 12 Pro Max, meaning that it fits the 12 Pro Max’s width which is actually thinner than the 13 Pro Max. Sure, the cut outs and buttons match the 13 Pro Max (meaning the buttons are off for the 12 Pro Max—so not backwards compatible) but the width does not—it’s way too tight as it was made on the width dimensions of the 12 Pro Max. Otterbox messed up here and I will be returning the case. Hopefully they design a case that is ONLY FOR THE 13 PRO MAX. Once they do, I might consider hopping back on the Otterbox train.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 11, 2021
We're sorry to hear you're feeling a bit frustrated with our latest version of the Symmetry Series Case for iPhone 13 Pro Max, which will also accommodate the iPhone 12 Pro Max.
Apple actually states the width of both devices measuring in at 3.07 inches (78.1 mm), so you shouldn't notice any issue with the case in that regard. And we certainly do like to make sure one's device will be held securely inside an OtterBox. That said, we appreciate your decision to move on from this particular model and are hopeful that there might be something else in our lineup that you would like better. Please feel welcome to give us a call at 1-855-688-7269 and we'll be glad to talk options!
Best,
OtterBox Customer Service Team
Apple actually states the width of both devices measuring in at 3.07 inches (78.1 mm), so you shouldn't notice any issue with the case in that regard. And we certainly do like to make sure one's device will be held securely inside an OtterBox. That said, we appreciate your decision to move on from this particular model and are hopeful that there might be something else in our lineup that you would like better. Please feel welcome to give us a call at 1-855-688-7269 and we'll be glad to talk options!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cmhisle
Verified Purchase:Yes
Wanted to protect my my but not with an ugly black case. Love the purple!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com