Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Rich Inc.
from Gulf Coast, MS
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This is my first pellet smoker/grill, and I love it! It heats up quick, delivers smoke, and the meat stays nice and moist. Easy clean-up, especially if you put a drip pan to catch the juice. The app and temp sensors work great, and adjustments from your phone are super easy. I didn’t know what to expect, but I most certainly am not disappointed! I’ve smoked veggies, beef, chicken, and pork, and it’s all come out great. I’ve used gas, wood, and charcoal grills, and this is a combo of all of the great features of all of them.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mary from Mo
from Missouri
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I love this SF pellet grill. The ease and the flavor it produces is wonderful. Great customer service and community!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CDubb
from BC, Canada
Expertise:Intermediate
Verified Purchase:Yes
Excellent grill all the way around. Right from delivery, follow the instructions on the box, some of the packaging is used to make the assembly easier. I purchased the smaller EX4 and added the front SS Shelf, this is a must have in my opinion and should simply be included. The EX4 is the perfect size for smaller number of mouths to feed and fits a larger brisket just perfectly. One issue for me is the finger guard in the pellet hopper, it is noted in the customer forums of being an issue of preventing pellet flow, something I experienced on my first cook. I have also been using this grill in some of the cold temperatures here in Canada - I cook on the grill year round - and I found the grill to be impressively efficient on fuel and temperature regulation. I didn't go shopping for a new pellet grill/smoker thinking I'd be buying a Weber, so glad that I made that choice and excited to FIRE it up each time!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Smoke and Sear!
on February 24, 2023
Posted by: WSR_85
from Fishers, IN
Gender:Male
Love the phone app for grill controllability and also alerts. Attractive exterior with Weber styling was a big factor as well. Bottom line is I’m very impressed with wood and smoke flavor that imparts on any food. EX4 is great size for family of four and still allows me to put 6 racks of ribs and 70 wings using both levels. Nice Job Weber!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jimmy Jim
from La
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
So far I am really enjoying this smoker. It is easy to use, maintains temp well, and generates a moderate amount of smoke. Also I like that it will get up to 600 degrees so it can be used as a grill too
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Great food, poor reliability
on March 22, 2023
Posted by: Jpow
from Denver, CO
Gender:Male
I have own this smoker for a year and a half, I regularly vacuum and clean it out. I have replaced he glow plug on it twice.
Pros: Direct heat for searing, good smoke flavor, smoke boost
Cons: Regular flame outs, the display/control unit is cycling on and off lately.
Would I recommend this grill? No, go buy the competitors brand or a weber gas grill.
Response from weber.comBy Weber grills , Consumer care, March 26, 2023
Thank you for your feedback regarding the SmokeFire Ex4. We are so sorry to hear you are having an issue with flame outs and controller powering off. We are happy to help look into this further for you and get this resolved. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Mmuel
from Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Grill is working better than before new auger was installed but still occasionally looses temperature and has to be restarted.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 27, 2023
We appreciate your feedback, and we apologize for the frustration you've experienced with occasional temperature drops. We expect your SmokeFire to be reliable, and we are here to help!
Pellet quality is often the biggest factor in success and fresh Weber pellets are always recommended. It is important that unused pellets are stored in an airtight container, and not the grill's hopper, as they can quickly degrade.
Regular cleaning/maintenance to remove excess grease from the grill, and pellet dust/debris from the hopper/auger will also help to prevent smoke-outs and temperature issues.
Our Care team is here to provide further assistance. Please look for our email soon. Thank you!
Pellet quality is often the biggest factor in success and fresh Weber pellets are always recommended. It is important that unused pellets are stored in an airtight container, and not the grill's hopper, as they can quickly degrade.
Regular cleaning/maintenance to remove excess grease from the grill, and pellet dust/debris from the hopper/auger will also help to prevent smoke-outs and temperature issues.
Our Care team is here to provide further assistance. Please look for our email soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Parts don't last
on March 26, 2023
Posted by: Vandy19
from Minneapolis MN
I have now had the smoke fire for over a year. When it works its fine but it has broke on me so many times. I have gone through multiple igniters, the fan motor, the auger motor, and the igiter sensor. I get a new part. Works fine for a month then something goes out.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , March 29, 2023
We appreciate your feedback, and we are sorry to learn about the frustrating experience you've had. A member of our team will be contacting you very soon to provide specialized assistance.
We stand by the quality of our products and back them with an outstanding warranty. We are here to help! Please look for our email outreach soon. Thank you!
We stand by the quality of our products and back them with an outstanding warranty. We are here to help! Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com