Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
5
Great features and little attention when set
on January 1, 2023
Posted by: Certifymenow
from Hagerstown, Md
Gender:Male
Great unit. Set it and monitor from anywhere and adjust temp from anywhere with your phone. The only thing you can't do with your phone is add pellets.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wilmer Gingerich
Gender:Male
Verified Purchase:Yes
Super fast start and completely idiot proof operation. This smoker is almost too easy to use. Requires minimal baby sitting, you just check the app on occasion which just happens to be loaded with tons of info and recipes. Makes a pro out of anyone.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jorgeo
from Iowa
Gender:Male
Verified Purchase:Yes
The quality of materials is nice. Ran into problems after two weeks of ownership. Grill started throwing errors during shutdown procedure. Had one incident were it would not keep the temperature. And the last issues was when the pid quit working. Decided to return it because a grill at this price shouldn’t have this many issues in the first two weeks.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, January 18, 2023
Thank you for your feedback. We are so sorry to hear your experience did not match your expectations and the grill was returned. If you decide to give this grill another chance in the future we are happy to help. Our Care team is reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Gregory. B
from Merida. Mexico
Gender:Male
Verified Purchase:Yes
Good heat control. Easy to use. 1 of the feet faulty thread so all feet are 3cm out of base. APP is unreliable.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: IanP
from CA
Gender:Male
Verified Purchase:Yes
This is easily rated as the best BBQ I have owned period. It is replacing Webber 22" kettle charcoal BBQ and a Webber 14" smokey mountain smoker. Webber shipped three glow plugs so on initial fire up the first glow plug failed. No problem as there were two others and my first ribs were as tender and smokey as compared to the 14" Smokey mountain kettle ribs.
Good job to the Webber team for producing a well built, efficient unit.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: David Bejarano
from Tucson Az
Gender:Male
Verified Purchase:Yes
I absolutely love my new Weber Pellet Grill. It holds temp perfectly and the Weber Connect makes grilling come out delicious and mouth watering every time !!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Larrybear
from Kansas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Has inconsistent Temps. Right side of grill is hotter than the left.
Response from weber.comBy Weber grills , Consumer care, January 23, 2023
Thank you for your feedback regarding the SmokeFire EX4. We are so sorry to hear your grill is not producing even heat. We are happy to help provide some suggestions.
It is important to make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for best results.
Our Care team is reaching out to follow up. Please look for our outreach soon. Thank you!
It is important to make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for best results.
Our Care team is reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
2
Good thing it has wifi!
on January 29, 2023
Posted by: Smokingfool
from Missouri
Gender:Male
The wifi is a great feature, it will notify you every 30 minutes that the temp has dropped well below the setting. The grill does setting great except feed the pellets. I have the gen 2 and this problem was allegedly addressed but it is still a major problem. I have to go outside and stir the pellets above the feed chute. It's certainly not convenient and I would not recommend this grill until they truly address the problem!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, January 31, 2023
Thank you for your feedback regarding your SmokeFire EX4. We are so sorry to hear the pellets are not feeding. We are happy to help look into this further. Our Care team will be reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com