Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Anonymous
from Charlotte, NC
Gender:Male
Verified Purchase:Yes
Good concept but flawed execution. Gravity pockets form in the pellet chamber and pellet flow ceases to the auger. Happened the third time I used it and my fire was extinguished right in the middle of my cooking session. Now I reach in and stir the pellets every couple of hours while cooking.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 5, 2022
We appreciate your feedback and we apologize for the disappointing time you are having with the pellet flow. Under normal circumstances, we do not expect our grillers to need to stir the pellets frequently.
We would like to know more about your experience and offer our assistance. Please look for an email outreach from our Care team soon. Thank you!
We would like to know more about your experience and offer our assistance. Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: MJ Holzer
Verified Purchase:Yes
Fantastic wood pellet smoker with outstanding quality you expect from Weber.
Written by a customer while visiting weber.com
Posted by: Peteyp
from China Twp, MI
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Phenomenal grill, well constructed, great app, easy to use and phenomenal flavor.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Midnight Smoker
Gender:Male
Verified Purchase:Yes
It puts smoking on cruise control.
Biggest advantage and why I bought this smoker. AMERICAN MADE.
Biggest advantage and why I bought this smoker. AMERICAN MADE.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Manitoba Canada
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I love this grill. Few years back I owned a different brand of pellet grill and was never happy with my results when trying to smoke anything but this thing can cook!!! No regrets
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: roadking9800
from Green Lake, Wisconsin
Gender:Male
Verified Purchase:Yes
Perfect size for 2 people. Only change would be in software. Need to turnoff completely after automatic 15 minute cool down period.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Nurse Dave
from Tuscola, Illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The only problem I've had with the unit (about 4 weeks now) is that I just notice that the paint om top of the grill to is being rubbed off by opening and closing the lid. I'm going to have to find something to touch this up with before it starts to rust.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ron in Nebraska
from Nebraska
Gender:Male
Verified Purchase:Yes
Works great, exactly as I was expecting. I really like how the flavor bars work and also how quickly the temperature rises when you first start the grill. The digital settings contoler and the phone app are easy to use.
I would recommend this to a friend!
Written by a customer while visiting weber.com